Jamece Yancey
Sheboygan,WI
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
5
5
years of professional experience
Work History
Probation Parole Agent
Department Of Community Corrections
01.2024 - Current
- Supported mental health initiatives by connecting probationers/parolees with specialized treatment options as needed.
- Evaluated program effectiveness using data-driven approaches for continuous improvement in service delivery methods.
- Collaborated with multidisciplinary teams to develop individualized case plans that addressed the unique needs of each offender.
- Enhanced public safety by conducting thorough investigations and supervision of probationers and parolees.
- Facilitated successful reintegration by connecting offenders to employment, housing, and educational opportunities.
- Managed caseloads efficiently while maintaining high levels of accuracy, organization, and attention to detail.
Office Operations Associate
Department of Community Corrections
03.2023 - 12.2023
- Kept business, customer and financial records current and accurate to stay on top of changing information and avoid lost data
- Completed clerical tasks such as filing, copying, and distributing mail
- Managed daily data entry and kept clerical information accurate and up-to-date
- Interacted with customers by phone, email, or in-person to provide information.
Patient Service Representative
Advocate Aurora Health
02.2022 - 10.2022
- Provided exceptional customer service to patients, answering questions and addressing concerns
- Built and maintained positive working relationships with patients and staff
- Verified insurance eligibility and coverage for patients and entered patient demographic and insurance data into electronic medical record system
- Filed and maintained patient records in accordance with HIPAA regulations and managed patient registration process, confirming data accuracy and completeness.
Administrative Assistant
Redeeming Hearts Home Helth Care
09.2019 - 08.2021
- Providing home health care to those in need
- Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files
- Assisted development and implementation of new administrative procedures
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
Education
High School Diploma -
South High School
06.2016
Skills
- Administrative Support and Front Office Management
- Digital File Management
- Customer Satisfaction
- Office Meetings
- Inbound Phone Calls
- Strong Interpersonal Skills
- Office Support
- Filing Documents
- Community Resources
- Offender supervision
- Legal knowledge
- Policy Enforcement
Personal Information
Title: Probation and Parole Agent
Hobbies and Interests
- Music
- Writing
- Social Media Networking
Timeline
Probation Parole Agent
Department Of Community Corrections
01.2024 - Current
Office Operations Associate
Department of Community Corrections
03.2023 - 12.2023
Patient Service Representative
Advocate Aurora Health
02.2022 - 10.2022
Administrative Assistant
Redeeming Hearts Home Helth Care
09.2019 - 08.2021
High School Diploma -
South High School
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