Organized, and dependable candidate successful at managing multiple priorities with a positive attitude who brings a dedication to excellence and a calm demeanor. A team player trained in laboratory procedures, equipment maintenance, and inventory management. Supports lab operations with accurate documentation and organized spaces. A dedicated, skillful professional in handling complex issues, meeting strict deadlines, and adjusting to rapidly changing conditions. Displays a resourceful approach to challenges with an organized style, and also leverages Phlebotomy expertise to manage job functions. Excellent communicator with a focus on results.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Laboratory Technician
UNION CO. DIVISION OF PUBLIC HEALTH
07.2021 - Current
Serves as a Laboratory Technician collecting and performing moderately-complex sample analysis by laboratory policies and Standing Operating Procedures.
Trained new associates in laboratory procedures and standards.
Responsible for specimen processing, test performance, and reporting test results. Testing performed includes CLIA waved labs, microscopy, hematology, urine chemistry, and water bacteriology for Environmental Health Services.
Obtains blood sample collection via venipuncture and finger sticks following the proper order of draw.
Obtains throat and nasal samples with appropriate swabs for viral and bacterial testing.
Follows the laboratory's procedures for specimen handling and processing, test analyses, reporting, and maintaining records of patient test results.
Maintains records demonstrating that proficiency testing samples are tested the same way as patient specimens.
Adheres to the laboratory's quality control policies, documents all quality control activities, and performs instrument and procedural calibrations and maintenance.
Collects and analyzes data to measure the effectiveness of quality control processes.
Follow the laboratory's established policies and procedures whenever test systems are not within the laboratory's established acceptable levels of performance.
Identifies problems that may adversely affect test performance or reporting of test results and correct the problems or notify the Lab Manager immediately.
Identified and corrected issues to increase productivity and boost workflows.
Documents all corrective actions are taken when test systems deviate from the laboratory's established performance specifications.
Follow sharps and bio-hazardous waste disposal procedures safely. Completes quarterly state lab competencies and meets required annual CEUs successfully.
Cleaned and sterilized tools and equipment to maximize the purity of specimens.
Orders and stocks supplies, and maintains supply inventory.
Liaised with vendors and end-users to uncover system optimization opportunities.
Performs appropriately under stress and when confronted with persons acting under stress.
Communicates clearly and effectively in person and by phone; uses tact, courtesy, and decorum to project a favorable image for the agency.
Performs other related duties as assigned Outreach Community Services and WIC.
Trained students in industry-leading sanitation and hygiene protocol to improve career readiness.
Conducted clinical simulations and provided feedback for each student.
Assigned students to patients based on students' learning objectives and patient needs.
Clinical Laboratory Supervisor
CORNERSTONE PEDIATRICS
07.2018 - 10.2020
Collects quality blood samples by way of venipuncture from newborns to 21 years of age
Maintains proper documentation as the quality assurance program describes, including accessioning logs, test report logs, quality control logs, equipment records, and checklists.
Performs specimen analysis of all chemistry, hematology, and immunology specimens
Maintains adequate inventory of supplies and ensures that all supplies are viable before use in patient testing.
Handles all ordering of medical supplies/equipment as needed for office
Sends specimens to reference laboratories for any testing not performed in-house.
Processes incoming orders for lab testing.
Processes in-house and incoming results for charting & charts patient results in a timely manner.
Assists in training new lab technicians in the phlebotomy area.
Update and file all daily paperwork, lab logs, and maintenance logs.
Arrange for transfusion of blood products when ordered by a physician.
Performs testing under CLIA/COLA guidelines for personnel.
Performs daily, weekly, and monthly instrument maintenance as indicated; Identifies troubleshooting procedures and calls technical services as needed.
Records proper lot numbers of all controls, calibrators, and reagents.
Implements and complies with safety, quality assurance & regulatory standards.
Adheres to all OSHA compliance laws and Universal Precaution procedures; properly disposes of hazardous materials.
Responsible for supporting the daily operations that relate to the reprocessing of instrumentation including decontamination, cleaning, assembly, packaging, and sterilizing instruments, trays, and equipment for the physicians.
Examines equipment meticulously to ensure they are properly cleaned and sanitized.
Prepares all necessary equipment and instruments for surgeries and procedures.
Maintaining records of sterilized items and supplies for case cart preparation and delivery as well as the replacement of Operating Room supplies
Maintains a high level of integrity by following all internal procedures and external regulatory processes.
Maintains confidentially of all information related to patients and medical staff in accordance with HIPAA.
Utilizes computer systems - LabCorp Beacon, Allscripts, (EMR) Lab Order Processing
Patient Services Representative/Phlebotomist
LabCorp
09.2016 - 01.2018
Collect quality blood samples by way of venipuncture; expedite critical testing results without compromising sample validity or quality assurance.
Ensured smooth clinic and patient flow using proper time management
Verified, updated, and processed Insurance for billing purposes and assist in resolutions.
Managed and collected documentation to process lab orders, and perform drug screens, paternity, and hair follicle testing.
Maintain compliance with all disinfectant, freezer, and refrigerator logs
Comply with HIPPA Laws and Regulations & Federal guidelines set forth by CLIA
America Patient Service Representative/Floater
LabCorp
07.2005 - 11.2014
Collect quality blood samples by way of venipuncture; expedite critical testing results without compromising sample validity or quality assurance.
Provided exceptional customer service to patients, answering questions and addressing concerns.
Verified insurance eligibility and coverage for patients.
Managed patient registration process, confirming data accuracy and completeness.
Processed payments using cash and credit cards, maintaining accurate records of transactions.
Recommended service improvements to minimize recurring patient issues and complaints.
Balanced deposits and credit card payments each day.
Ensured smooth clinic and patient flow using proper time management
Resolved billing inquiries and disputes in a timely fashion.
Built and maintained positive working relationships with patients and staff.
Applied administrative knowledge and courtesy to explain procedures and services to patients.
Maintained compliance with disinfectant, freezer, and refrigerator logs.
Comply and adhere to HIPPA Laws and Regulations.
Adhered to all safety/federal guidelines as set forth by CLIA.
Education
MEDICAL ASSISTANT CERTIFICATE - Health Science
York Technical College
Rock Hill, SC
05.2002
PHLEBOTOMY CERTIFICATE - Health Sciences
York Technical College
Rock Hill, SC
08.2002
Associate of Arts -
York Technical College
Rock Hill, SC
05.2023
Associate of Science - Health Information Technology
York Technical College
Rock Hill, SC
08.2023
Skills
Lab Supervision/Oversees staff of 12 MA
Certified Phlebotomist
Typing 45 WPM
Biohazard Disposal Processes, and Chemical Handling
Budgeting Proficiency
Medical Laboratory Procedures
Proficient knowledge of Medical Terminology
Thorough understanding of CPT and ICD-10 Medical Coding
Skilled in EMR, Beacon, MEDITECH, TOUCH, and CureMD software programs
Laboratory Safety Protocols
Supply Maintenance and Inventory Oversight
Operate Microscope to analyze body fluids
Interpersonal and Written Communication
Proficient knowledge of Microsoft Word, PowerPoint & Outlook
Effective Problem-Solving and Critical Thinking in areas of Patient care resulting in superior Customer Service and satisfaction
Certification
ASCP Certified Phlebotomist
Certified Phlebotomist, Union County Division of Public Health - 11/2020-11/2023
Timeline
Laboratory Technician
UNION CO. DIVISION OF PUBLIC HEALTH
07.2021 - Current
Clinical Laboratory Supervisor
CORNERSTONE PEDIATRICS
07.2018 - 10.2020
Patient Services Representative/Phlebotomist
LabCorp
09.2016 - 01.2018
America Patient Service Representative/Floater
LabCorp
07.2005 - 11.2014
MEDICAL ASSISTANT CERTIFICATE - Health Science
York Technical College
PHLEBOTOMY CERTIFICATE - Health Sciences
York Technical College
Associate of Arts -
York Technical College
Associate of Science - Health Information Technology
SharePoint Front-End Developer at Oregon Health Authority Public Health DivisionSharePoint Front-End Developer at Oregon Health Authority Public Health Division
Project Coordinator at Kentucky Department for Public Health/Maternal Child Health DivisionProject Coordinator at Kentucky Department for Public Health/Maternal Child Health Division