Jamecia Brown
Las Vegas,Nevada
Summary
Detail-oriented Assistant Manager offers more than 2 years progressive record of accomplishment in leadership roles. Establishes clear guidelines and enforces consistent policies to keep staff satisfied and on-target to achieve important objectives. Excellent relationship-building, multitasking and decision-making skills.
Personable and dedicated Customer Service Representative with extensive experience in the hotel industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
3
3
years of professional experience
Work History
Assistant Manager
Holiday Inn & Suites
Addison, TX
05.2021 - 01.2023
- Supervised daily operations including scheduling shifts, assigning duties.
- Communicated regularly with customers to gain insights into their needs.
- Established processes for monitoring customer satisfaction levels.
- Monitored employee attendance records, timekeeping, and payroll information.
- Managed customer service inquiries and complaints in a timely manner.
- Organized training sessions for new hires to familiarize them with the workplace environment.
- Coordinated with other departments to ensure smooth flow of operations.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Recruited and trained new employees to meet job requirements.
- Reviewed completed work to verify consistency, quality, and conformance.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Interviewed prospective employees and provided input to HR on hiring decisions.
Night Auditor/Accountant/Front Desk
Hilton Lincoln Centre
Addison, TX
09.2019 - 05.2021
- Prepared detailed audit reports at the end of each shift.
- Verified that all charges posted were accurate prior to submitting final bills to guests.
- Ensured that all front desk personnel followed established procedures for guest check-in and check-out policies.
- Performed nightly audits of all cashiering staff by verifying accuracy of shift paperwork and balancing accounts.
- Provided support to housekeeping staff by preparing keys for departing guests when requested.
- Responded to customer inquiries regarding hotel services, reservations, directions.
- Compiled daily reports on hotel activity such as room occupancy, revenue totals, and other statistics.
- Assisted with the preparation of daily bank deposits for all departments within the hotel.
- Reviewed previous day's sales figures against current day's sales report before submitting it to management team.
- Received payments from customers via cash or credit cards.
- Processed guest check-outs, including payment processing and providing receipts.
Education
Associate of Science - Business Management
Navarro College
Corsicana, TX05-2021
Skills
- Microsoft Office expertise
- Money Handling
- Team motivation
- Microsoft Word
- Excel
- Attention to detail
- Multitasking
- Time Management
- Business Skills
- Management Skills
Timeline
Assistant Manager
Holiday Inn & Suites
05.2021 - 01.2023
Night Auditor/Accountant/Front Desk
Hilton Lincoln Centre
09.2019 - 05.2021
Associate of Science - Business Management
Navarro College