Jamecia Brown
Midway ,FL
Summary
Results-driven Class A CDL Driver with a strong work ethic and proven adaptability at Midway Pallets. Expert in safe driving practices and GPS navigation, consistently delivering on-schedule while enhancing customer satisfaction through effective communication. Recognized for maintaining a clean driving record and implementing accident prevention strategies.
Overview
10
10
years of professional experience
Work History
Class A CDL Driver
Midway Pallets
Midway
10.2020 - Current
- Demonstrated strong adaptability in navigating various weather conditions, road hazards, and traffic situations while maintaining safe operations at all times.
- Completed deliveries on-schedule by planning good routes and efficiently completing transfers.
- Kept detailed records of miles driven, fuel expenses, maintenance costs, and delivery information for reporting purposes.
- Coordinated closely with dispatchers for real-time updates on route changes or potential delays due to unforeseen circumstances.
- Ran efficient routes by mapping plans to GPS apps and adjusting for weather and traffic problems.
- Enhanced customer satisfaction by providing timely and consistent communication regarding shipment status.
- Maintained a clean driving record through adherence to safety regulations and defensive driving techniques.
Customer Service Representative
Midway Pallets
Midway FL
05.2015 - 10.2020
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Education
Associate of Science - Public Administration
Purdue University
West Lafayette, INEast Gadsden High School
Havana, FL05.2014
Skills
- Strong work ethic
- Safe driving practices
- Pretrip inspections
- Trailer coupling and uncoupling
- Defensive driving techniques
- GPS navigation
- Heavy equipment operation
- Vehicle maintenance and repair
- Fuel-efficient driving
- GPS navigation systems
- Vehicle inspection proficiency
- Accident prevention strategies
Timeline
Class A CDL Driver
Midway Pallets
10.2020 - Current
Customer Service Representative
Midway Pallets
05.2015 - 10.2020
Associate of Science - Public Administration
Purdue University
East Gadsden High School