Jamecia Carter
Selma,AL
Summary
Motivated team player with a strong work ethic, adaptability, and excellent interpersonal skills. Proficient in working independently and quickly learning new skills. Seeking new challenges to further enhance professional development.
Overview
5
5
years of professional experience
Work History
Claims Representative-Remote
Sedgwick Claims Management
Selma, AL
04.2023 - 06.2024
- Ensured efficient processing of a large number of claims while maintaining quality standards.
- Reviewed and verified claim information for data accuracy and adherence to company policies.
- Utilized specialized software systems to track and record modifications in claim statuses.
- Prioritized timely delivery of high-quality customer service to assigned, insured individuals and claimants throughout the claims process.
- Utilized claims management software to track claims progress and maintain organized documentation.
Customer Service Representative-Remote
Duke Energy
Selma, AL
12.2020 - 01.2023
- Provided customer support and resolved inquiries using various communication channels (phone, email, chat).
- Navigated and utilized customer systems, applications, and search tools effectively.
- Facilitated credit card transactions by offering self-service payment options and clarifying billing charges to customers.
- Established gas and electric service for residential and commercial accounts.
- Provided exceptional customer service by promptly answering questions and addressing inquiries in a timely manner.
Overnight Retention Specialist-Remote
ASK Telemarketing
Montgomery, AL
01.2019 - 10.2020
- Performed regular follow-up calls to ensure customer satisfaction.
- Provided timely resolution to escalated customer problems.
- Communicated effectively with customers regarding new products and services.
- Resolved customer complaints and concerns by verifying and implementing necessary changes to orders.
- Demonstrated comprehensive understanding of company products to offer valuable suggestions and recommendations.
Education
High School Diploma -
Selma High School
Selma, ALSkills
- Time Management
- Documentation research
- Customer Data Confidentiality
- Skilled in Microsoft Office
- Data Entry
- Upselling Products and Service
- CRM Software
- Scheduling
Timeline
Claims Representative-Remote
Sedgwick Claims Management
04.2023 - 06.2024
Customer Service Representative-Remote
Duke Energy
12.2020 - 01.2023
Overnight Retention Specialist-Remote
ASK Telemarketing
01.2019 - 10.2020
High School Diploma -
Selma High School