Summary
Overview
Work History
Education
Skills
Websites
Timeline
Generic

Jamecia Fields

Elgin,IL

Summary

Certified Hairstylist with extensive customer service background successful at exceeding salon product sales goals through persuasive client consultations. Motivated by love of aesthetic improvement and desire for customer satisfaction.

Overview

12
12
years of professional experience

Work History

Patient Access Representative

Rockford Orthopedic
Algonquin, IL
01.2020 - Current
    • Determined patient financial needs and referred eligible patients to proper county, state or federal agencies to obtain financial assistance.
    • Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
    • Contributed to reduction of accounts receivables by adhering to predetermined policies and procedures to recover amounts due from patients.
    • Resolved patient financial problems with guidance from documented guidelines and procedures.
    • Performed patient scheduling and registration functions to serve as initial contact point for medical office visits.
    • Followed document protocols to safeguard confidentiality of patient records.
    • Worked with patients to ascertain issues and make referrals to appropriate specialists.
    • Helped address client complaints through timely corrective actions and appropriate referrals.
    • Applied administrative knowledge and courtesy to explain procedures and services to patients.
    • Facilitated communication between patients and various departments and staff.

Server

Applebee's Grill + Bar
Elgin, IL
03.2021 - 01.2022
  • Developed and implemented performance improvement strategies and plans to promote continuous improvement.
  • Exceeded goals through effective task prioritization and great work ethic.
  • Maintained energy and enthusiasm in fast-paced environment.
  • Improved operations through consistent hard work and dedication.
  • Delivered [Product or Service] to customer locations within specific timeframes.
  • Actively listened to customers' requests, confirming full understanding before addressing concerns.
  • Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
  • Replenished food items, paper products and canned goods to keep pantry well-stocked during busy periods.
  • Noted special patron requests and followed up with kitchen to confirm delivery.

Salon Assistant

Mario Tricoci Hair Salons And Day Spas
Crystal Lake, IL
07.2019 - 08.2020
  • Created memorable customer experiences, adding bonus services such as head and neck massages during appointments.
  • Supported reception desk, receiving phone calls, entering appointments and collecting payments for services rendered.
  • Prepared clients for hair cuts and styles with soothing shampoo work.
  • Completed basic styles for regular customers by using strong blow-drying and curling abilities.
  • Kept work areas, tools and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
  • Helped prepare clients for hair service.
  • Freed up stylists to focus on customers by personally handling basic tasks such as restocking supplies.
  • Minimized infection risks by using required solutions and procedures to clean and sanitize tools.
  • Offered exceptional service and support to walk-in and scheduled customers.
  • Studied advanced techniques to develop proficiency and better serve customers.

Service Desk Associate

Walmart
Crystal Lake, IL
04.2015 - 02.2020
  • Engaged in user support interactions via telephone, chat and email platforms.
  • Resolved common user concerns by utilizing preset issue resolution scripts.
  • Acquired in-depth knowledge of surrounding area to offer guests with information about dining options, entertainment and shopping activities.
  • Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
  • Diagnosed and resolved user system functionality issues to enable completion of desired operations.

Patient Access Representative

Nthrive - Northwestern Medicine Hospital
Huntley, IL
08.2018 - 01.2020
  • Determined patient financial needs and referred eligible patients to proper county, state or federal agencies to obtain financial assistance.
  • Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
  • Contributed to reduction of accounts receivables by adhering to predetermined policies and procedures to recover amounts due from patients.
  • Resolved patient financial problems with guidance from documented guidelines and procedures.
  • Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
  • Identified insurance payment sources and listed payers in proper sequence to establish chain of payment.
  • Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
  • Utilized knowledge of electronic medical record systems and medical terminology to perform diverse data entry tasks.
  • Received patient deductibles and co-pay amounts and discussed options to satisfy remainder of patient financial obligations.
  • Helped address client complaints through timely corrective actions and appropriate referrals.
  • Applied administrative knowledge and courtesy to explain procedures and services to patients.
  • Facilitated communication between patients and various departments and staff.
  • Recommended service improvements to minimize recurring patient issues and complaints.
  • Organized patient records and database to facilitate information storage and retrieval.
  • Offered simple, clear explanations to help clients and families understand hospital policies and procedures.

Debt Collection Specialist

LSI
Elgin, IL
01.2018 - 07.2018
  • Worked in call center environment handling manual and automatically dialed outbound calls.
  • Used scripted conversation prompts to convey current account information and obtain payments.
  • Notified co-signers of delinquent accounts to assist in collecting payments.
  • Set up drafts and processed immediate payments after conducting thorough research and analysis of account.
  • Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
  • Maintained high volume of calls and met demands of busy and productive group.
  • Monitored accounts for compliance with established payment plans and flagged non-compliances.
  • Achieved performance goals on consistent basis.
  • Listened to customers and negotiated solutions that met creditor and debtor needs.
  • Processed debtor payments and updated accounts to reflect new balance.

Hair Salon Assistant

L'Auberge
Barrington, IL
08.2014 - 03.2015
  • Prepared clients for hair cuts and styles with soothing shampoo work.
  • Consulted with clients on current trends and offered advice on flattering cuts and styles.
  • Studied advanced techniques to develop proficiency and better serve customers.
  • Freed up stylists to focus on customers by personally handling basic tasks such as restocking supplies.
  • Minimized infection risks by using required solutions and procedures to clean and sanitize tools.
  • Offered exceptional service and support to walk-in and scheduled customers.
  • Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
  • Consistently received positive performance reviews from guests.

Crew Member

Wendy's Restaurant
East Dundee, IL
06.2014 - 03.2015
  • Took orders, prepared meals and collected payments.
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Assisted other team members to achieve goals.
  • Worked well with teammates and accepted coaching from management team.
  • Prepared products following restaurant, health, and safety standards and procedures.
  • Kept food preparation area, equipment and utensils clean and sanitary.
  • Collaborated with team members to complete orders.
  • Worked front counter, drive-thru and other areas.
  • Supported great dining and meal experiences for guests.
  • Prepared and cooked food orders for customers by noting customizations and portion sizes.
  • Became familiar with products to answer questions and make suggestions.
  • Kept drawer balanced by accurately processing cash, credit and debit payments.
  • Accurately operated cash register to process customer payments.

Education

Cosmetology

Tricoci University of Beauty Culture LLC Elgin, Il
Elgin, Il
09.2019

High School Diploma -

Barrington High School
Barrington, Il
12.2014

Skills

  • Communicating to Patients and Families
  • Caring and Empathetic
  • Providing Information and Resources
  • Verbal and Written Communication
  • Knowledge of Community Services and Programs
  • Calm and Effective Under Pressure
  • Resolving Problems
  • Microsoft Office
  • Quality Standards and Protocols
  • Building Rapport and Credibility
  • Organized and Efficient
  • Evaluating Quality of Care
  • Gathering Information from Patients
  • Helpful and Service-Oriented
  • Registration and Scheduling
  • Administrative and Office Support
  • Payment Calculation
  • Business Management Principles
  • Spreadsheet Tracking
  • Word Processing
  • Attention to Detail

Timeline

Server

Applebee's Grill + Bar
03.2021 - 01.2022

Patient Access Representative

Rockford Orthopedic
01.2020 - Current

Salon Assistant

Mario Tricoci Hair Salons And Day Spas
07.2019 - 08.2020

Patient Access Representative

Nthrive - Northwestern Medicine Hospital
08.2018 - 01.2020

Debt Collection Specialist

LSI
01.2018 - 07.2018

Service Desk Associate

Walmart
04.2015 - 02.2020

Hair Salon Assistant

L'Auberge
08.2014 - 03.2015

Crew Member

Wendy's Restaurant
06.2014 - 03.2015

Cosmetology

Tricoci University of Beauty Culture LLC Elgin, Il

High School Diploma -

Barrington High School

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Jamecia Fields