Summary
Overview
Work History
Education
Skills
Timeline
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Jamecia Johnson

Dallas,TX

Summary


Diligent customer service professional successful at satisfying different types of customers with creative and knowledgeable solutions. Leads teams of customer service-focused professionals to improve customer ratings, reduce complaints and increase business. Reentering the workforce after taking an extended family leave, seeking to leverage my time management and interpersonal skills.

Overview

5
5
years of professional experience

Work History

Picker

Amazon
04.2021 - 03.2022
  • Viewed prompts on screens and followed the directions for tasks
  • Use scanners for barcodes on customer items
  • Ensure products met quality requirements
  • Adhere to strict safety, quality, and fulfillment production standards
  • Lift up to 50 pounds
  • Getting customer orders ready and packing them up

Cashier

UT Southwestern Medical Center
05.2019 - 07.2020
  • Issued receipts, refunds, credit, or change due to customers
  • Stocked shelves with merchandise when needed
  • Maintained cleanliness of checkout area including countertops, registers, and floors
  • Scanned merchandise using point-of-sale system for accurate purchase totals
  • Greeted customers promptly and responded to questions
  • Ensured compliance with all safety regulations within the cafeteria environment
  • Counted money in cash drawer at beginning and end of shift to ensure amounts were correct
  • Maintained work area and kept cash drawer organized

Cash Office Associate

Cash Saver Cost Plus Food Store
09.2016 - 10.2018
  • Balanced daily transactions on a computerized point-of-sale system
  • Processed returns and exchanges of merchandise in accordance with store policies
  • Prepared and checked cash register tills
  • Trained new employees on proper cash handling techniques
  • Performed opening and closing procedures according to established guidelines
  • Resolved discrepancies between physical count of cash and register balance
  • Assisted customers in location of products within store

Education

Diploma -

Kathlyn Joy Gilliam Collegiate Academy

Diploma -

Texas Tech University

Skills

  • Order picking
  • Barcode scanners
  • Order preparation
  • Warehouse safety
  • Numeric accuracy
  • Office management
  • Organizational growth
  • Cash handling
  • Patience and empathy
  • Customer service
  • Teamwork orientation

Timeline

Picker

Amazon
04.2021 - 03.2022

Cashier

UT Southwestern Medical Center
05.2019 - 07.2020

Cash Office Associate

Cash Saver Cost Plus Food Store
09.2016 - 10.2018

Diploma -

Kathlyn Joy Gilliam Collegiate Academy

Diploma -

Texas Tech University

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Jamecia Johnson