Jamecia Seiber
Memphis,TN
Summary
As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.
Overview
9
9
years of professional experience
Work History
Self Employed Hairstylist
Meechiebraidz
01.2021 - Current
- Provided personalized styling consultations to enhance client satisfaction.
- Offered expert advice on hair maintenance for promoting healthy hair.
- Increased repeat bookings by building lasting relationships with clients.
- Managed appointment schedules to improve customer service efficiency.
- Educated clients on proper hair care routines for long-lasting results.
- Assisted in marketing efforts, increasing salon's visibility within the community.
- Addressed client feedback to improve service quality.
- Built a loyal clientele through exceptional customer service and attention to detail in styling techniques.
- Successfully managed a high volume of clients during peak hours while maintaining a calm and efficient demeanor.
Customer Service Representative
Ashaun Call Center
12.2023 - 01.2025
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Assisted customers in navigating company website and uploading proper documentation for claim, improving overall user experience.
Shelf Stocker
Tjmaxx
08.2019 - 01.2021
- Maintained a clean and organized store environment for optimal shopping experience.
- Provided excellent customer service, addressing concerns and facilitating positive interactions on the sales floor.
- Contributed to increased sales by ensuring shelves were consistently stocked with appealing product displays.
- Greeted customers and directed to requested products.
- Interacted with guests in friendly and knowledgeable way.
- Maintained tidy and clean work areas to promote optimal productivity and safety standards.
- Stocked designated items on shelves, end caps and displays.
Medical Assistant
Comprehensive Medical Associates
11.2017 - 02.2018
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Performed medical records management, including filing, organizing and scanning documents.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
Cashier
McDonald's
11.2017 - 12.2017
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Cashier
McAlister's
08.2017 - 11.2017
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
Receptionist
Entercom Radio Memphis
06.2016 - 08.2016
- Enhanced customer satisfaction by providing friendly and efficient service at the front desk.
- Handled sensitive information discreetly by adhering to strict confidentiality guidelines, ensuring client trust.
- Sorted, received, and distributed mail correspondence between departments and personnel.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Monitored and screened visitors to verify accessibility to inter-office personnel.
Education
No Degree - Medical Office Professional
Concorde Career College
Memphis08-2025
No Degree - Medical Assisting
Concorde Career College
Memphis, TN02.2018
High school diploma -
Overton High School
Memphis, TN05.2015
Skills
- Venipuncture
- Injections
- Taking vitals
- Print Shot records
- Record shots in the system
- Faxing
- Filing
- Develop lab results
- Distributing prizes
- Honest
- Trustworthy
- Punctual
- Neat and clean in appearance
- On time
- Reliable
- Personable
- Affable
- Service-oriented
- Team player
- Willing to work late hours
- Works well as part of a team
- Weekend availability
- Strong client-interaction skills
- Style consultation
- Customer engagement
- Salon sanitation
- Time management
- Client scheduling
- Service upselling
- Problem solving
- Appointment booking
- Appointment setting
- Chart updates
- Managing patient records
- Follow-up skills
- Problem-solving
- Customer service
- HIPAA compliance
- Time management capabilities
- Electronic health records
- Data entry efficiency
- Payment processing
- Professionalism and discretion
- Medical coding proficiency
Awards
Perfect Attendance
Timeline
Customer Service Representative
Ashaun Call Center
12.2023 - 01.2025
Self Employed Hairstylist
Meechiebraidz
01.2021 - Current
Shelf Stocker
Tjmaxx
08.2019 - 01.2021
Medical Assistant
Comprehensive Medical Associates
11.2017 - 02.2018
Cashier
McDonald's
11.2017 - 12.2017
Cashier
McAlister's
08.2017 - 11.2017
Receptionist
Entercom Radio Memphis
06.2016 - 08.2016
No Degree - Medical Office Professional
Concorde Career College
No Degree - Medical Assisting
Concorde Career College
High school diploma -
Overton High School
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