Jamecia Williams
Fort Worth,TX
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Experienced Security Monitor with quick instincts. Actively monitor surroundings and guards physical, monetary and personnel assets. Establishes policies and action plans to guarantee success and optimal team performance. Solid history training team members on standard protocol when patrolling large crowds. Diligent Caregiver focused on providing optimal support to clients through personalized assistance and care required to manage diverse medical conditions. Proficient in organizing medications, doctor appointments and personal activities. Caring, organized and friendly with excellent interpersonal skills. Detail-oriented, organized and meticulous employee. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success. Versatile Technical Support Representative skilled at offering clients easy-to-understand guidance and actionable advice. Positively impacts all customer interactions and engineering efforts for supported products.
Overview
5
5
years of professional experience
Work History
Pharmacy Service Representative
Continuum
10.2022 - Current
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Assisted patients in minimizing medical expenses by recommending generic alternative prescription medications.
- Monitored ordering of pharmacy medication stock to maintain streamlined inventory and low overhead.
- Enhanced patient satisfaction by providing exceptional customer service in a fast-paced pharmacy environment.
- Coordinated with healthcare providers to verify prescription accuracy, preventing potential medication errors or adverse reactions in patients.
- Managed phone lines professionally, triaging calls as necessary to ensure prompt attention from appropriate personnel.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.
Caregiver
CDS In Texas
05.2021 - Current
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Built strong relationships with clients to deliver emotional support and companionship.
- Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.
- Assisted patients with self-administered medications.
- Contributed to a positive atmosphere for patients by using effective communication and active listening skills.
- Provided emotional support to patients and their families during challenging times, fostering trust and strong relationships.
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
- Prioritized patient dignity, privacy, and autonomy during all aspects of care provision.
- Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
Technical Support Representative
Kelly Connect
10.2023 - 01.2024
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
- Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.
- Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
Customer Service Representative
Everise
08.2022 - 10.2022
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Tracked customer service cases and updated service software with customer information.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
Customer Service Representative
TRC Staffing
11.2021 - 06.2022
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Customer Service Representative
Qualfon
02.2022 - 04.2022
- Updated account information to maintain customer records.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Responded to customer requests for products, services, and company information.
- Delivered prompt service to prioritize customer needs.
- Maintained up-to-date knowledge of product and service changes.
- Met customer call guidelines for service levels, handle time and productivity.
- Increased efficiency and team productivity by promoting operational best practices.
- Created and maintained detailed database to develop promotional sales.
Claims Adjuster
Pilot Catastrophe Services
09.2021 - 01.2022
- Negotiated favorable settlements with claimants, attorneys, and other insurance carriers to minimize financial risk for the company.
- Examined claims forms and other records to determine insurance coverage.
- Documented all investigation activity and presented reports to management.
- Verified insurance claims and determined fair amount for settlement.
Cashier
Rangers Stadium
08.2021 - 09.2021
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Caregiver
Auburge At Benbrook Lake
04.2021 - 06.2021
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Completed regular check-ins and progress report for each client.
- Recorded status and duties completed in logbooks for management.
- Replaced bandages, dressings, and binders to care for wounds and encourage healing.
- Maintained strong connections within caregiver community to gain continuous knowledge.
- Liaised with key accounts to deliver targeted administrative household support.
- Handled incoming mail, bills and invoices and completed appropriate actions.
- Maintained entire family's schedule and organized events.
Warehouse Assistant
General Motors Co
02.2021 - 05.2021
- Maintained a safe work environment by adhering to safety protocols and regularly inspecting warehouse equipment.
- Cleaned and maintained warehouse in compliance with OSHA safety standards.
- Assisted with stock takes and cycle counts to promote accurate inventory processes.
- Maintained clean workspace consistently; keeping aisles clear from obstructions promoting workplace safety.
- Facilitated accurate inventory tracking by conducting regular audits and maintaining up-to-date records in the database system.
- Proactively identified damaged or defective items before shipping, minimizing potential customer dissatisfaction and the need for returns.
- Enhanced warehouse efficiency by streamlining inventory management processes and implementing organizational systems.
- Alternated goods in inventory by observing first-in and first-out approach to keep shelves organized and properly stocked.
Associate
Ross Dress For Less
05.2020 - 02.2021
- Worked varied hours to meet seasonal and business needs.
- Greeted customers and offered assistance for increased customer satisfaction.
- Prioritized tasks to meet tight deadlines, pitching in to assist others with project duties.
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Provided product price information to customers.
- Developed strong client relationships through timely and thorough follow-up on inquiries and concerns.
- Trained and mentored junior staff on customer service strategies and techniques.
- Also work as security, dual position. Monitoring sales and transaction and well as the safety of the store
Warehouse Worker
Amazon
06.2019 - 08.2019
- Loaded, unloaded, and moved material to and from storage and production areas.
- Checked packages and merchandise for damage and notified vendors.
- Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.
- Performed general housekeeping and cleaning tasks.
- Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free.
- Labeled and accurately moved customer orders to meet shipment timetables and minimize errors.
- Ensured accurate order fulfillment by diligently cross-checking pick lists against packed items for consistency.
- Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
Education
Nursing
Prairie View A & M University
Prairie View, TXHigh School Diploma -
O D Wyatt High School
Fort Worth, TX06.2019
Skills
- Prescription Processing
- Patient confidentiality
- Medication Dispensing
- Insurance Verification
- Customer Service
- Microsoft Office
- Problem Resolution
- Data Entry
- Customer Relations
- Work Prioritization
- Product and service knowledge
- Quality Control
- Incident Reporting
- General security
- Surveillance
- Technical Support
- Product Troubleshooting
- Remote Support
- HIPAA Regulations
- Cash handling expertise
- Professional Appearance
- Calm and Professional Under Pressure
- Computer Skills
Timeline
Technical Support Representative
Kelly Connect
10.2023 - 01.2024
Pharmacy Service Representative
Continuum
10.2022 - Current
Customer Service Representative
Everise
08.2022 - 10.2022
Customer Service Representative
Qualfon
02.2022 - 04.2022
Customer Service Representative
TRC Staffing
11.2021 - 06.2022
Claims Adjuster
Pilot Catastrophe Services
09.2021 - 01.2022
Cashier
Rangers Stadium
08.2021 - 09.2021
Caregiver
CDS In Texas
05.2021 - Current
Caregiver
Auburge At Benbrook Lake
04.2021 - 06.2021
Warehouse Assistant
General Motors Co
02.2021 - 05.2021
Associate
Ross Dress For Less
05.2020 - 02.2021
Warehouse Worker
Amazon
06.2019 - 08.2019
Nursing
Prairie View A & M University
High School Diploma -
O D Wyatt High School