Jamecia M Walker
Dallas,TX
Summary
Searching for a claims position to use strengths in customer service Personable Auto Claims Adjuster with first-rate skills in risk assessment, mitigation and policy interpretation. Adept at investigating and resolving liability exposures in over 14 states while abiding by each state's specific requirements. Talented at organizing and prioritizing time-sensitive claims and projects.
Overview
4
4
years of professional experience
Work History
Total Loss Adjuster
Liberty Mutual
Dallas, TX
10.2021 - Current
- Determine and make liability decisions with the information received from 1st and 3rd parties
- Take recorded statements
- Review policyholders information and determine if coverage applies
- Make outbound calls and answer inbound calls
- Review processed total loss claims to validate accuracy of comparable vehicle information collected by Valuation Researchers
- Settle total loss claims for 1st and 3rd party autos, motorcycles, boats, and heavy commercial equipment vehicles
- Investigate, evaluate, negotiate, and resolve automobile total loss claims in several states
- Adjust and settle auto claims with insureds and claimants where their vehicles have been determined to be total losses
- Handle and settle total losses via the telephone, review and update evaluations
- Negotiated claim settlements when needed.
- Examined photographs and surveillance and any other documents relating to claims.
- Documented all findings in concise reports.
- Determined salvage value on total-loss vehicle.
Auto Damage Adjuster
State Farm
Richardson, TX
10.2020 - 09.2021
- Investigate the nature of the damage being claimed
- Interview witnesses to understand the nature of the claim and gain an understanding of what occurred prior to the claim
- Evaluate police reports, video footage, previous insurance claims and other information to further understand the incident
- Create reports detailing the events and damage related to the claim
- Research the costs of repairing the damage
- Review the claim-holder's insurance policy in order to determine what should be covered
- Coordinate the services of mechanics, architects, contractors, etc in order to ensure damage is repaired
- Negotiate claim settlements with claimants and/or their legal teams
- Issued payouts to claimants.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours; night, weekend, and holiday shifts.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Documented vehicle damage and submitted photographs and in-depth reports to claims department for effective processing.
- Examined photographs and surveillance and any other documents relating to claims.
Mortgage Loan Processor
Bank of America
Dallas, TX
11.2020 - 07.2021
- Interviewing loan applicants
- Assisting applicants in selecting the most suitable mortgage option
- Reviewing loan applications
- Evaluating applicant financial information including salary, assets, debts, and expenses
- Calculating applicant credit scores
- Verifying the accuracy of applicant data
- Approving or rejecting loans
- Managing real estate loan documentation
- Ensuring compliance with banking regulations
- Submitting a detailed loan package to the Underwriting department.
Property Claims Adjuster
Allstate
Richardson, TX
04.2020 - 11.2020
- Investigate the nature of the damage being claimed
- Interview witnesses to understand the nature of the claim and gain an understanding of what occurred prior to the claim
- Evaluate police reports, video footage, previous insurance claims and other information to further understand the incident
- Create reports detailing the events and damage related to the claim
- Research the costs of repairing the damage
- Review the claim-holder's insurance policy in order to determine what should be covered
- Coordinate the services of mechanics, architects, contractors, etc in order to ensure damage is repaired
- Negotiate claim settlements with claimants and/or their legal teams
- Responsible for verifying coverage, acreage, cause of loss, and amount of production loss to each insured crop
- Worked in team environment assisting team manager, duties were
- Verified coverage for all parties involved
- Operated various types of office equipment
- Evaluating settlement of claims within established settlement authority limits
- Received excellent feedback from clients as well as superiors and was notated as demonstrating above-average performance in my field
- Became proficient in negotiation processes
- Answer insured's questions and concerns via the telephone
- Handled auto liability and general liability claims
- Investigated claims to determine coverage, third party liability, and amount of the loss
- Build trust and relationships with policyholders, attorneys, and outside contractors.
- Interacted with witnesses and claimants.
- Prepared reports of findings of investigations.
- Advised others on legal and regulatory compliance matters.
- Investigated claims by reviewing policy contracts to determine claim coverage based on cause and facts of loss.
- Carefully reviewed claim information to verify accuracy and avert fraudulent claims.
- Coordinated and managed field investigations, outside engineers, contractors, and cause and origin experts.
- Developed and maintained working relationships with independent adjusters and contractors to assist in prompt claims handling.
- Investigated and assessed damage to property and reviewed property damage estimates.
Manager
Concessions International
Dallas, TX
08.2019 - 02.2020
- Ensuring company policies are followed
- Optimizing profits by controlling costs
- Hiring, training and developing new employees
- Resolving customer issues to their overall satisfaction
- Maintaining an overall management style that follows company best practices
- Providing leadership and direction to all employees
- Ensuring product quality and availability
- Preparing and presenting employee reviews
- Working closely with the general manager to lead staff
- Overseeing retail inventory
- Assisting customers whenever necessary
- Organizing employee schedule
- Ensuring that health, safety, and security rules are followed
- Taking disciplinary action when necessary
- Ensuring a consistent standard of customer service
- Motivating employees and ensuring a focus on the mission
- Maintaining merchandise and a visual plan
- Maintaining stores to standards, including stocking and cleaning
- Completing tasks assigned by the general manager accurately and efficiently.
Kitchen Manager
Topgolf
Dallas, TX
12.2018 - 08.2019
- Ensured proper cleanliness was maintained in all areas of the kitchen and front of house
- Evaluated recipes and adjusted as needed
- Effectively managed and assisted kitchen staff in producing food for banquets, catered events and member dining areas
- Controlled food cost and labor cost to meet company goals
- Developed and maintained exceptional customer service standards.Built sales forecasts and schedules to reflected desired productivity targets
- Implemented new tools and menu items
- Excelled in every aspect of food preparation and presentation while maintaining integrity of recipes and standards
- General/ Kitchen management responsibilities
- Perform managerial duties such as orders, inventory, scheduling, deliveries, and manage interactions and orders between two different retail fronts.
Education
Adjuster Certification -
The Adjuster School
03.2020
High School Diploma - undefined
New Beginnings Christian Academy
2009
Skills
- Great attention to detail
- Excellent people and customer service skills
- Time-management skills
- Ability to work in a fast-paced environment and remain calm while doing
- So
- Good leadership skills
- Able to accept criticism
- Good decision-making and problem-solving skills
- Damage Mitigation
- Personal Interviews
- Court Proceedings
- Claims Assessments
- Damage Investigation
- Settlement Agreements
- Insurance Policy Coverage Knowledge
- Policy Changes
- Property Adjusting
- Claims Investigations
- Liability Determinations
- Analyzing Claims
- Field Inspection
- Workers' Compensation Claims Knowledge
- Legal Standards
- Valuation Reports
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
Total Loss Adjuster
Liberty Mutual
10.2021 - Current
Mortgage Loan Processor
Bank of America
11.2020 - 07.2021
Auto Damage Adjuster
State Farm
10.2020 - 09.2021
Property Claims Adjuster
Allstate
04.2020 - 11.2020
Manager
Concessions International
08.2019 - 02.2020
Kitchen Manager
Topgolf
12.2018 - 08.2019
Adjuster Certification -
The Adjuster School
High School Diploma - undefined
New Beginnings Christian Academy
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