Jamee Adrine
Fort Worth,TX
Summary
Experienced Customer Service Representative with 5 years of experience working in busy, fast-paced call center. Committed to providing prompt, quick and accurate service to large volume of incoming calls.
Overview
4
4
years of professional experience
Work History
Dispatcher
Rios Security Service
05.2023 - Current
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
- Consistently met performance metrics for call handling, contributing to the overall success of the department.
- Planned, organized, and managed work of subordinate staff to accomplish consistent work within organizational standards.
- Closely monitored dispatch board to triage and prioritize over 25 daily calls.
Customer Service Representative
Servpro Property Restoration
08.2022 - 03.2023
- Monitor job file status to ensure accuracy in all job file documentation daily.
- Communicate daily with production crews to ensure all required documentation is captured on site at point of task.
- Handle multiple tasks and prioritize effectively.
- Identify and escalate priority issues to the appropriate team.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed approximately 20 or more incoming calls, emails, and faxes per day from customers.
Call Center Customer Service Representative
EnergyCare
07.2020 - 07.2022
- Review and update sensitive personal a
- Follow communication procedures, guidelines, and policies.
- Demonstrated excellent multitasking abilities by simultaneously handling multiple tasks such as navigating systems, taking notes on calls, and answering inquiries from clients.
- Documented and detailed calls and complaints using call center's CRM database.
- Consistently met or exceeded performance goals, contributing to the overall success of the call center.
- Adapted quickly to new technologies introduced into th call center environment, utilizing tools effectively during customer interactions.
Skills
- Problem-Solving
- Typing Speed and Accuracy
- Time Management
- Technical Proficiency/Operating System
- Schedule Management
- Customer Relationship Management
- Multitasking Abilities
- Microsoft Office
- Data Analysis
- Software Knowledge
- Google Workspace
- Documentation and Reporting
Timeline
Dispatcher
Rios Security Service
05.2023 - Current
Customer Service Representative
Servpro Property Restoration
08.2022 - 03.2023
Call Center Customer Service Representative
EnergyCare
07.2020 - 07.2022
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