Jamee Hood
Hendersonville,Tennessee
Summary
Dedicated Sales Manager professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
10
10
years of professional experience
Work History
Store Manager
Conn's Home Plus
11.2020 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Rotated merchandise and displays to feature new products and promotions.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
Sales Lead Keyholder/Furniture Specialist
Conn's Home Plus
09.2018 - 11.2020
- Maintained a clean and visually appealing store environment, enhancing customer experience and promoting return visits.
- Consistently exceeded individual sales goals while contributing to the overall success of the team.
- Trained new hires on company policies, procedures, and best practices in order to ensure a smooth onboarding process.
- Addressed and resolved customer concerns promptly, fostering trust, satisfaction and loyalty among clients.
- Enhanced team productivity by providing ongoing coaching, mentoring, and motivation to staff members.
- Boosted sales performance by implementing effective sales strategies and maintaining strong customer relationships.
- Collaborated with store management to strategize on sales initiatives and drive overall revenue growth.
- Collaborated with interior designers to create visually appealing room layouts that showcased furniture pieces in their best light.
Sales Associate
Conn's Home Plus
10.2015 - 11.2018
- Maintaining and exceeding personal sales volume goals.
- Ensuring high levels of customer satisfaction through world class customer service.
- Assessing customer’s needs and provide information on products.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
Shift Manager
Taco Bell
08.2014 - 10.2015
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Promoted a positive work environment through open communication and constructive feedback.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Achieved consistent customer satisfaction by addressing concerns promptly and professionally.
Education
High School Diploma -
Munford High School
Munford, TN05.2011
Skills
- Problem-Solving
- Customer Relations
- Multitasking and Organization
- Customer Service Management
- Team Leadership
- Inventory Management
- Store Merchandising
- Leadership Development
- Sales expertise
- Staff Management
- Operations Management
- Proficient in : Microsoft(Word, excel, and powerpoint), Adobe, Kronos, AS400, Korber (inventory system), RF scanner
Timeline
Store Manager
Conn's Home Plus
11.2020 - Current
Sales Lead Keyholder/Furniture Specialist
Conn's Home Plus
09.2018 - 11.2020
Sales Associate
Conn's Home Plus
10.2015 - 11.2018
Shift Manager
Taco Bell
08.2014 - 10.2015
High School Diploma -
Munford High School
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