Jamee McClain
Austin,AR
Summary
Results-driven Deputy Director known for unparalleled productivity and efficiency in task completion. Possess specialized skills in strategic planning, team leadership, and financial management that contribute to successful organizational outcomes. Excel in communication, problem-solving, and adaptability, ensuring seamless operations and progress towards goals.
Overview
16
16
years of professional experience
Work History
Deputy Director of Administration
City of Ward
Ward, AR
02.2019 - 09.2024
- Monitored and evaluated program effectiveness, making adjustments as necessary.
- Established operational policies and procedures to ensure efficient operations.
- Developed and implemented strategic plans for the organization.
- Created and maintained employee records, including new hires, terminations, salary changes, and tax withholding forms.
- Reviewed timesheets for accuracy and completeness prior to processing payroll.
- Assisted with auditing processes related to payroll.
- Prepared quarterly reports for government agencies such as 941s, W-2s, 1099s.
- Researched discrepancies in payroll data and provided corrective action when needed.
- Coordinated with Human Resources staff on employee leaves of absence or termination paperwork.
- Maintained accurate records of employee information such as wages, performance reviews, benefits, leaves of absence.
- Prepared job postings for open positions on the company website and other job boards.
- Organized and conducted new hire orientation sessions to introduce policies and procedures to employees.
- Updated employee database with changes in job title, salary information or contact details.
Office Manager
Ward Water and Sewer System
Ward, AR
05.2008 - 02.2019
- Supervised staff members, organized schedules and delegated tasks.
- Developed and implemented office policies and procedures.
- Provided administrative support to management team including preparing reports and presentations.
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
- Provided training to new hires on office policies and procedures.
- Monitored payments due from clients and promptly contacted clients with past due payments.
- Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Delegated work to staff, setting priorities and goals.
- Analyzed customer financial information and determined appropriate payment plans.
- Verified accuracy of account information and updated records accordingly.
- Processed payments for various clients in a timely manner.
- Developed and maintained relationships with customers to ensure payment accuracy.
- Assisted customers with inquiries regarding payment processing.
Education
High School Diploma -
Benton High School
Benton, AR05-1996
Skills
- Strategic Planning
- Organizational Development
- Operations Management
- Business Administration
- Human Resources
- Media Relations
- Project Management
- Payroll Administration
- Employee File Maintenance
- Payroll Processing
- Billing
- Accounts Payable
- Invoice Processing
- Bank Deposits
Timeline
Deputy Director of Administration
City of Ward
02.2019 - 09.2024
Office Manager
Ward Water and Sewer System
05.2008 - 02.2019
High School Diploma -
Benton High School