JAMEEL ACOSTA
8351 Thomas Jefferson Way, Gloucester,VA
Summary
A competent USAF professional veteran with 10+ years of diversified experience in retail sales, transportation security, and store management. Motivated self-starter with strong written and verbal communication skills, good conceptual, organizational, research, and writing skills. Team player able to adapt to difficult situations and willingness to lead with integrity and focus job goals.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Front Of House/Truck Unloader
Chick-fil-A
11.2023 - 10.2024
- Promoted clean working environment by disposing of waste materials properly and maintaining cleanliness in unloading area.
- Minimized product damage during unloading, utilizing proper lifting techniques and handling equipment.
- Loaded and unloaded materials onto or from pallets, trays, racks with cost of $7000 to $10,000 daily.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Adhered to proper food handling procedures and safety guidelines for well-being of guests and team members alike.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
Front Desk Receptionist
H And R Block
11.2023 - 04.2024
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Scheduled appointments accurately using reservation software, reducing conflicts or double bookings.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Developed strong working relationships with team members, fostering positive work environment.
- Collected payments, processed transactions and updated relevant records.
Apprentice Bench Jeweler
Jared's
11.2023 - 02.2024
- Gained exposure to different departments, broadening understanding of business operations.
- Utilized newly acquired skills by taking on increasingly complex assignments over time.
- Completed assigned tasks efficiently and accurately, contributing to overall shop success.
- Exhibited strong work ethic by consistently arriving on time, completing tasks diligently.
- Conducted quality control of finished jobs ensuring customers jewelry met expectations.
- Shipping of materials to various stores and businesses.
Retail Associate
GNC
02.2022 - 09.2022
- Interacted with customers daily to provide insight on products, questions, selections, and recommendations geared toward fitness goals.
- Helped customers complete purchases, locate items, and join reward programs.
- Driven by integrity to help generate sales and provide positive experience for one time and repeat customers.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Open and closing of store, handling of money, communication with other stores, inventory and product rotation.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Transportation Security Officer
Transportation Security Administration, TSA
07.2018 - 01.2021
- Dual certified officer trained in screening procedures of people's property and persons.
- Baggage training includes proper handling techniques including screening for weapons, bombs, incendiaries.
- Monitored security checkpoints as well as general public area for potential threats to airport and aviation.
- Worked in conjunction with local authorities and other Federal agencies such as United States Secret Service.
- Operated x-ray machines, hand wands, and advanced imaging technology to conduct screening of passengers, baggage, containers, and vehicles for potential hazards and weapons.
- Discretely observed/engaged in casual conversations to observe behavior and demeanor of travelers and staff to screen for suspicious actions.
- Interacted with public to give directions, explain rules, and regulations and respond to inquiries.
- Maintained awareness and focus to identify potentially life-threatening objects or weapons of mass destruction.
- Used explosive detection machines and chemical swab systems to identify potential hazards.
- Conducted regular patrols of key areas to spot and control security concerns.
Computer Reports Operator
United States Air Force, USAF 437th, 635th SCOW
12.2012 - 01.2014
- Maintained database integrity for Enterprise Solution Supply (ESS) and Mission Impaired Capability Awaiting Parts (MICAP) systems by reviewing reports, assuring mission stability by meeting customer needs.
- Assisted with Air Force End of Fiscal year (EOY) for 109 supply accounts updating 936,000 national stock numbers (NSNs), 631,000 price changes; reconciling $20.5 billion in Air Force assets.
- Worked flexible hours across night, weekend and holiday shifts.
- Learned and adapted quickly to new technology and software applications.
Logistics Equipment Manager
United States Air Force, USAF 437th, 635th GLSC
01.2010 - 12.2012
- Provided equipment items and data management support for Air Force military bases worldwide, managed supply accounts adding up to $172,802,400 million, saving $15,273,078 million in excess materials.
- Corrected erroneous data Air Force wide using Air Force Equipment Management System (AFEMS) and Enterprise Solution Supply (ESS) systems.
- Provided customer support to help insure mission requirements were met on timely basis by interacting with customers on daily basis via phone support.
- Provided professional services and support in dynamic work environment.
- Self-motivated, with strong sense of personal responsibility.
- Demonstrated respect, friendliness and willingness to help wherever needed
- Cultivated interpersonal skills by building positive relationships with others.
- Proven ability to learn quickly and adapt to new situations.
Education
Certification - Cyber Security
Intellectual Point
Sterling,VA03.2023
Coursework in - Fine/Studio Arts
Southern Illinois University Edwardsville
Edwardsville, ILSkills
- Problem Solving
- Critical Thinking
- Analytical
- Typing Skills 40 WPM
- Component Fabrication
- Organizational Skills
- Team Collaboration
- Team building
- Appointment Scheduling
- Verbal and written communication
Certification
- CompTIA Security Plus
- EC-Council Certified Ethical Hacker (CEH)
- Splunk Core User
References
Jordan Covington
Computer System Administrator
253-304-8805
atlantafan1087@protonmail.com
Jordan and I worked together on a Native American history project while active duty.
Kenneth Copeland
Chief Supervisor ACC A4/A4RMM
773-331-2789
Kenneth.Copeland.2@us.af.mil
Kenneth was one of my supervisors when I was active duty.
Catherine Rodriguez
Tax Consultant
757-871-8887
catherine.rodriguez@tax.hrblock.com
Catherine was my supervisor at HR Block.
Timeline
Front Of House/Truck Unloader
Chick-fil-A
11.2023 - 10.2024
Front Desk Receptionist
H And R Block
11.2023 - 04.2024
Apprentice Bench Jeweler
Jared's
11.2023 - 02.2024
Retail Associate
GNC
02.2022 - 09.2022
Transportation Security Officer
Transportation Security Administration, TSA
07.2018 - 01.2021
Computer Reports Operator
United States Air Force, USAF 437th, 635th SCOW
12.2012 - 01.2014
Logistics Equipment Manager
United States Air Force, USAF 437th, 635th GLSC
01.2010 - 12.2012
Certification - Cyber Security
Intellectual Point
Coursework in - Fine/Studio Arts
Southern Illinois University Edwardsville