Summary
Overview
Work History
Education
Skills
Personal Information
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Jameel Austin

Jacksonville,FL

Summary

Proficient IT Operations Manager and Cybersecurity Specialist with over 20 years of experience in enhancing operational efficiency and mitigating security risks, achieving a notable 30% reduction in vulnerabilities at USACE and various organizations. Expert in strategic planning, systems installation, and network security, consistently delivering projects on time and under budget while ensuring seamless enterprise functionality. Proven leadership skills drive team collaboration and stakeholder satisfaction.

Overview

20
20
years of professional experience

Work History

Operations Officer/ Branch Chief (Systems)

USACE
Wiesbaden
06.2024 - Current
  • Oversaw daily IT operations, ensuring seamless network performance, cybersecurity, and enterprise system functionality for over 700+ users across USACE Europe District while maintaining alignment with the IT Chief's strategic plan.
  • Served as the primary assistant to the IT Chief, providing strategic recommendations on IT modernization, cybersecurity enhancements, and digital transformation initiatives to improve overall operational efficiency.
  • Assumed full leadership of IT operations in the IT Chief's absence, making executive-level decisions on infrastructure management, service delivery, and policy enforcement to maintain mission readiness.
  • Directed and supervised a multi-disciplinary IT workforce, ensuring optimal performance in helpdesk operations, system administration, cybersecurity, records management, and enterprise communications support.
  • Developed and executed IT policies and procedures that supported the IT Chief's vision, ensuring 100% compliance with USACE, Army CIO/G-6, and DoD cybersecurity mandates.
  • Led the review and analysis of emerging technologies, assessing their impact on USACE Europe District IT operations and recommending solutions to enhance system efficiency and mission support.
  • Managed the full lifecycle of information management (IM) services, including communications, records management, printing and publishing, and digital archiving, ensuring operational alignment with USACE information governance policies.
  • Oversaw IT-related IM contracts as an Operations Officer, ensuring the Contracting Officer Technical Representative (COTR) effectively performed duties while managing $10M+ in IT service agreements and maintaining 100% compliance with FAR and USACE acquisition policies.
  • Maintained IT continuity and cybersecurity compliance, implementing RMF controls, vulnerability assessments, and incident response plans, reducing security risks by 30%.
  • Coordinated with internal and external stakeholders, ensuring seamless interagency IT collaboration between USACE Europe District, Headquarters.
  • Led IT service management improvements, utilizing ITIL frameworks to optimize helpdesk response times by 40% and increase customer satisfaction across the Europe District.
  • Executed IT project management duties, overseeing $10M+ in IT infrastructure upgrades, software deployments, and cloud migrations, ensuring 100% of initiatives met deadlines and budget constraints.
  • Provided leadership in IT workforce development, mentoring and training personnel to enhance technical expertise, resulting in a 40% increase in IT
  • Assisted the IT Chief in managing and executing a multi-million-dollar IT budget, overseeing financial planning, procurement, and resource allocation to support IT operations, infrastructure upgrades, and contract services while ensuring cost-effective spending, compliance with NAU USACE, DoD, and federal financial regulations, and achieving cost savings through strategic vendor negotiations and efficient budget forecasting.certifications and qualifications.

Data Center Manager

SOSI
01.2024 - 06.2024
  • Managed a team of technicians, ensuring optimal performance and adherence to best practices.
  • Identified computer hardware and network system issues, performing troubleshooting techniques for remediation.
  • Oversaw development and implementation of improvements to support network operations.
  • Assigns personnel to various projects, directs their activities, and evaluates their work.
  • Ensures long term requirements of systems operations and administration are included in the overall information systems planning of the organization.
  • Responsible for the installation, maintenance, configuration, and integrity of computer software.
  • Implements operating system enhancements that will improve the reliability and performance of the system.

Remote Senior Systems Engineer

Strategic Business Systems (SBS)
04.2022 - 12.2023
  • Proactive monitoring of multiple cloud environments.
  • Install server operating systems, Patches/STIGS and program releases.
  • Creation and management of group policies, active directory Administration
  • Create and update documentation for standard operation procedures
  • Manage the customers Domain Controllers, DHCP, DNS and Print servers
  • Manage the unit’s storage (backups, provisioning, and monitoring)
  • Patching/Hardening to ensure AWS Environment are both IA compliant and secure
  • Scripting of repetitive administrative tasks utilizing PowerShell
  • Planning for new technology implementations

Senior System Engineer

Mission 1st
12.2021 - 04.2022
  • Evaluated current or emerging technologies to consider factors such as cost, portability, compatibility, or usability.
  • Provided technical guidance or support for the development or troubleshooting of systems •Investigated system components suitability for specified purposes and make recommendations regarding component use.
  • Planned and executed the installation, upgrade, and/or tech refresh of infrastructure components, as required •Developed and approved project plans, schedules, and budgets.
  • Defined and analyzed objectives, spoke, issues, and organizational impact of ICT infrastructure.
  • Developed system integration implementation plans.
  • Designed, conducted, and review hardware and software tests.
  • Evaluated existing infrastructure to determine effectiveness and suggest changes to meet requirements.
  • Researched, tested, and verified proper functions of patches and fixes.
  • Communicated project information through presentations, technical reports, and whitepapers.
  • Analyzed and predicted system performance under different operating conditions
  • Performed security analysis of developed and packaged software components.

Sr. Systems Engineer

Integral
03.2021 - 09.2021
  • Work with Military personal/MOI to determine Infrastructure and make Environment recommendations.
  • Identified systems inefficiencies through performance data analysis.
  • Performed root cause analysis to provide resolutions for production issues.
  • Worked closely with customers, internal staff and other stakeholders to determine planning, implementation and integration of system-oriented projects.
  • Maintained network infrastructure consisting of Windows, Linux and virtual products.

Quality Control Manager

SAIC
03.2020 - 03.2021
  • Developed and maintains a QC inspection program that encompasses all functions of the PWS.
  • Provision of deliverables to the government.
  • Manage overall contract performance to include providing subcontractor assignments, monitoring invoicing, coordinating contract change proposals, and understanding the needs and customer expectations to ensure customer satisfaction.
  • Provides a Weekly Status Report (WSR) to government leadership that clearly describes tracking utilization of contractor resources against government requirements.
  • Works closely with assigned Financial Analyst to ensure the financial health of the program.
  • Provides written, back-up QCR documentation in the form of a Monthly Status Report (MSR) detailing monthly contractor performance for each element of the contract.
  • Provide 24/7/365 Emergency Essential surge support during CFC exercises, crisis situations and wartime.
  • Participates in IPTs, Configuration Management Boards, working groups (WGs), technical exchanges, and other management meetings to assist with planning, integrating and installing Engineering and Technical Solutions, new technologies or configuration changes to Mission Command networks and systems.
  • Manages all GCCS-J interfaces, providing oversight of all broadcasts, COP CASP Certified VCP6 (VMware Cloud Professional) Certified, v3 Certified.
  • Manages all GCCS-J interfaces, providing oversight of all broadcasts, COPsync tool (CST) configurations, and any subscriptions or other configurations necessary for establishing the COP at 41st Strategic Signal Battalion with all available tracks
  • Develops, modifies, applies and maintains quality evaluation and control systems and protocols for planning and delivering professional services to the 41st Strategic Signal Battalion
  • Participates and presents at meetings with internal and external representatives. Interaction typically concerns resolutions of operational and scheduling issues
  • Often plays a key role in cooperative effort among members of a project team made up of representatives from other departments.
  • Receives assignments in the form of objectives and determines how to use resources to meet schedules and goals. Provides guidance within the latitude of established company Quality Management System (QMS) policies.
  • Establishes quality control procedures that affect the immediate organization performing the professional services in South Korea

Lead Systems Engineer

Salient CRGT/IPNS
11.2016 - 03.2020
  • Provides high-level subject matter proficiency for work described in the task
  • Provides advanced technical knowledge and analysis of highly specialized applications and operational environment, high-level functional systems analysis, design, integration, documentation, training, and implementation advice on complex problems that require doctorate level knowledge of the subject matter for effective implementation.
  • Analyzes the results of workflow plans and recommends changes to improve processing and utilization.
  • Performs engineering design evaluations and works to complete projects within budget and scheduling restraints.
  • Develops, implements, and monitors information systems policies and controls to ensure data accuracy, security, and as per international regulatory compliance.
  • Reviews reports of computer and peripheral equipment production, malfunction, and maintenance to determine and address problems.
  • Provides technical knowledge and analysis of highly specialized applications and operational environment, high-level functional systems analysis, design, integration, documentation and implementation advice on exceptionally complex problems that require graduate level knowledge of the subject matter for effective implementation.
  • Applies principles, methods and knowledge of the functional area of capability to specific task order requirements, advanced mathematical principles and methods to exceptionally difficult and narrowly defined technical problems in engineering and other scientific applications to arrive at automated solutions.
  • Addresses problems of systems integration, compatibility, and multiple platforms.
  • Formulates/defines specifications for complex operating software programming applications or modifies/maintains complex existing applications using engineering releases and utilities from the manufacturer.
  • Designs, codes, tests, debugs, and documents those programs.
  • Provides overall operating system, such as sophisticated file maintenance routines, large telecommunications networks, computer accounting, and advanced mathematical/scientific software packages.
  • Assists all phases of software systems programming applications.
  • Evaluates new and existing software products.
  • Performs a variety of systems engineering tasks and activities that are broad in nature and are concerned with major systems design, integration, and implementation, including personnel, hardware, software, budgetary, and support facilities and/or equipment.
  • Provides quality assurance review and the evaluation of new and existing products.
  • Subject matter specialist providing testing know-how in for the support of user requirements of complex to highly complex software/hardware applications.
  • Directs and/or participates in all phases of risk management assessments and software/hardware development with emphasis on analysis of user requirements, test design and test tools selection.

Sr. Systems Engineer

DataPath
11.2015 - 11.2016
  • Develop and deploy methodologies for testing network performance and providing network performance statistics and reports
  • Serve as a senior technical resource demonstrating leadership skills in systems engineering and software development
  • Strong understanding of network monitoring solutions and advanced level of experience in Network Security
  • A good understanding of TCP/IP and networking technologies is essential together with an excellent ability to analyze and decode network traces
  • Experience designing applications and/or experience with various programming languages
  • Strong experience in designing and integrating an extensive range of wide-area network support systems in a DOD enterprise
  • Demonstrated on-the-job experience representing key resources at meetings, and briefing project scope and status to all levels in the organization as necessary
  • Demonstrated experience and/or familiarity with provisioning and maintaining cloud clusters
  • Prior experience executing systems engineering tasks
  • Sustain and provide configuration management. Provide/Support MS-developed SysMan Enterprise/Packaging Layer integration and software delivery
  • Develop plans and procedures and establish guidelines for overall system performance improvement
  • Conduct research and make recommendations on network products, services, protocols, and standards in support of network procurement and development efforts
  • Develop key performance indicators for such services and communicate regularly with Sr. Management to report on operational performance
  • Collaborates with O&M functions to ensure quality standards are in place.
  • Devises and implements methods and procedures for inspecting, testing and evaluating the performance of O&M services.
  • Designs and analyzes inspection and testing processes, and mechanisms; conducts quality control tests; and performs statistical analysis to assess control and manage risks of service delivery quality and determine the responsibility for services that do not meet required standards and specifications.

Sr. Systems SME

DRS Technologies
02.2013 - 11.2015
  • Led teams in installation, customization, development, implementation and maintenance of systems.
  • Developed and executed a comprehensive training program, to include checklists for daily operations for 25th Signal Battalion, USARCENT COP operators and Theater Watch Officers.
  • Managed and administered 250 servers (physical / virtual) Led teams in evaluating and recommending emerging technologies Engineered and managed effective processes for administration and support services for Microsoft Exchange applications for over 500 users
  • Managed Cisco Call Manager Publisher/Subscriber services and support for over 500 users
  • TACACS configuration and administration for JEOD HUB access control of network devices Configured/maintained crypto devices, KG250, Secnets and TACLANES
  • IDirect network configuration and management for 180 TDMA remotes.
  • Build and maintain Windows Server 2008 Active Directory, Exchange, DSN, DHCP including a Server 2010 VMWare environment with SAN.
  • Troubleshooting IIS Performance Issues or Application Errors using Log Parser Managed project team/business Customers in evaluating, developing, implementing and supporting system architecture components.
  • Managed an operational environment consisting of hardware components, operation systems and networking issues.
  • Server environment monitoring with the use of Open View, SCCM, and SCOM.
  • Practical experience with hardware and operation system technologies.
  • Knowledgeable of application patching and upgrade procedures for hardware and operating systems.
  • Performs backup and recovery operation.
  • Experience with Cyber Ark Password / Security management to secure IT compliance requirements.
  • Experience with administrating MS Exchange 2007/2010 in an enterprise environment with more than 500 users.
  • Provide application for patch and upgrade procedures for system software.
  • Participates in Security Awareness projects such as PCI and makes contributions to documentation.
  • Provide Tier II/III technical support in a mixed Windows Server (2003/2008/2012R2) environment for more than 500 users.
  • Administer and Build application and Database solutions for Oracle and Solaris platforms.
  • Test and analyze email systems to include, Exchange activities to ensure maximum performance, efficiency, and availability.
  • Resolve problem affecting messaging system performance, efficiency, and availability in a timely manner.
  • Provide remote support of server replacement, decommissioning, or alert based updates Provide SQL Server 2008 database technology support and administration Communicate with various entities within the organization, including CRMs, account managers.
  • Design and implement enterprise rack mount and blade server, Fileserver, Windows Server, UCS Blades.
  • Manage Data / server environment.

Systems Integration Engineer

US ARMY
02.2011 - 02.2013
  • Provide top-level technical support in a mixed Windows Server (2000/2003/2008)
  • Linux environment built upon individually tailored customer networks.
  • Administered network infrastructure in a Cisco environment.
  • Configure Cisco MPLS Routers, Cisco ASA 5500 series Firewalls Cisco Catalyst Switches, & Cisco Aironet access points.
  • Support IT Infrastructure operations including troubleshooting and maintenance of systems as required.
  • Managed Cisco Switches and Routers for network operations, utilizing network monitoring tools to optimize network efficiency
  • Expanded e-mail capabilities through interconnecting Microsoft Exchange implementing Internet Mail Service (IMS) and deploying Outlook Web Access for over 1000 users
  • Managed Cisco Call Manager Publisher/Subscriber services and support for over 1000 users
  • Enterprise rack mount and blade server, Fileserver, Windows Server, UCS Blades
  • Remote site personnel, engineering/project and commissioning leads
  • Performed Physical to Virtual (P2V) migrations using VMware Standalone converter (Incl. Platespin)
  • Server / Fileserver Build for remote customer in Various outsource location Troubleshoot and Manage vCenter (5.x) / VMware Environment Troubleshooting
  • System design and administration: SharePoint 2010, VMware ESX 5.x, IIS 7.5, GPO administration, design and management.
  • Managed and administered 150 servers (physical / virtual)
  • Ensure stable performance for the Windows environment; performance monitoring / analysis, identification and resolution of bottlenecks, problem resolution, performance reporting to management; provide business application users and management with a well-tuned server environment
  • Remote support of server replacement, decommissioning, or alert based updates (based on customer- ordered change and upgrade projects)
  • Communication with various entities within the organization, including CRMs, account managers
  • On-call rotation, to prevent any Production outage and System Stability

System Engineer / Information Assurance, Administr

US Army
09.2009 - 02.2011
  • Administrator, and maintain support for, NIPR net, SIPR net and Centrex Networks
  • Utilization of TCP/IP and networking for Troubleshooting Maintain NAS storage and NetApp backup management
  • Provide hands on site-to-site, build of system/network to provide a complete infrastructure
  • Manage SCCM 2007 R2 (patching, imaging, PC management, Upgrades, OS deployment) Vulnerability assessment, Patch Management; Network Auditing, by use of GFI Languard
  • Experience with PKI Symmetric and Asymmetric Encryption and software. Network Security Management Assisted in system scanning and audit Logs Backup and recovery software and monitor system
  • Monitor and Maintain System Servers and VMware farms in multiple locations
  • Install new software releases and system upgrades, evaluates and install patches, upon testing and Certified
  • Manage and support Solarwinds, SQL 2008
  • Install, implement, and manage VMware ESXi Server Infrastructure and support software/services.
  • Troubleshoot SharePoint and built document procedures
  • Built and managed Exchange client configuration using Microsoft Office Outlook 2003 & 2007 for over 800 users

Information Security Operations Analyst

US ARMY
11.2005 - 09.2009
  • Provide technical support and Administration for District Server Transition Participate in the design, development, and implementation of highly complex solutions to enhance security posture
  • Provide technical guidance and expertise to Federal Reserve Information Technology (FRIT) and FRS
  • Participate in the recommendation and development of automation to facilitate security administration, reporting and monitoring for complex environments with diverse application workloads
  • Determines level, appropriateness and consistency of access based on type of processing environment (i.e., production, test, and development) for FRIT managed systems
  • Assist in review controls, processes, etc. and provides solutions to assist users in ensuring and maintaining proper levels of security
  • Participate in system-wide security projects, facilitates complex security problem resolution and serve as security consultant for various infrastructure projects
  • Implement and maintain proper levels of security in information systems and ensures compliance with FRIT and FRS security policies and procedures
  • Work with FRS staff, application owners, developers, and FRIT to review, interpret and address complex and often sensitive security requests and concerns
  • Ensure compliance with policy and works with internal and external audit and FRIT management and staff on non-compliance issues
  • Investigate and coordinates resolution of complex and sensitive security problems and issues
  • Evaluate and monitor security system performance.
  • Verifies accuracy and completeness of documentation/reports in accordance with established.

System Administrator

US ARMY
02.2005 - 11.2005
  • Provide support and management of MS Windows domains and Exchange e- mail organization for over 250 users
  • Evaluate, Test, deploy, and support new technologies
  • Part of a 24x7 operations team of system administrators includes being in an on-call rotation for post business hours’ support
  • Responsible for daily server hardware, O/S, and application support as it relates to internal company needs
  • Implement technical solutions for the continuing support of operations and the future growth of the Active Directory and MS Exchange 2003 e-mail environment for over 250 users
  • Experience administering Microsoft Exchange and Blackberry Enterprise Server for over 250 users
  • Develop and maintain cost effective solutions for all hardware, software, and update solutions regarding printers
  • Test & develop new client/server applications and hardware
  • Working knowledge of clustering / load balancing tools
  • Configure & maintain backup’s using VERITAS and Arcserv
  • Create and maintain relationship with third party venders
  • Upgrade and patch all Servers.

Education

Bachelor of Science - Information Systems Management

UMUC, University of Maryland University College
06.2016

Skills

  • Systems testing
  • Systems installation
  • Systems upgrading
  • Engineering support
  • Network security systems
  • Infrastructure development
  • Operational efficiency
  • Budget development
  • Leadership training
  • Cost analysis and savings
  • Operations management

Personal Information

Title: Operations Officer/Branch Chief (Systems) Top Secret Clearance

Timeline

Operations Officer/ Branch Chief (Systems)

USACE
06.2024 - Current

Data Center Manager

SOSI
01.2024 - 06.2024

Remote Senior Systems Engineer

Strategic Business Systems (SBS)
04.2022 - 12.2023

Senior System Engineer

Mission 1st
12.2021 - 04.2022

Sr. Systems Engineer

Integral
03.2021 - 09.2021

Quality Control Manager

SAIC
03.2020 - 03.2021

Lead Systems Engineer

Salient CRGT/IPNS
11.2016 - 03.2020

Sr. Systems Engineer

DataPath
11.2015 - 11.2016

Sr. Systems SME

DRS Technologies
02.2013 - 11.2015

Systems Integration Engineer

US ARMY
02.2011 - 02.2013

System Engineer / Information Assurance, Administr

US Army
09.2009 - 02.2011

Information Security Operations Analyst

US ARMY
11.2005 - 09.2009

System Administrator

US ARMY
02.2005 - 11.2005

Bachelor of Science - Information Systems Management

UMUC, University of Maryland University College

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