Jameela Brown
Belleville,IL
Summary
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
4
4
years of professional experience
Work History
Assistant Store Manager
Circle K Convenience Store
04.2024 - 11.2024
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
Cashier
Home Depot
08.2023 - 03.2024
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers with returns, refunds and resolving transaction issues.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Addressed customer needs and made product recommendations to increase sales.
Subway Assistant Manager
Loves Travel Stop
01.2023 - 08.2023
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
Manager of Night Shift Duties
Taco Bell
05.2022 - 09.2022
- Open night cash drawers and record daily counts in order to maintain balanced financials at the beginning of every shift
- Maintain multiple accounts in regards to gift cards, refunds, and cashback options as well as assist team members when issues occur
- Coach team members to follow proper etiquette and protocol when presenting as part of the international franchise
- Resolve costumer inquires and inquisitions about food quality control, store front presentations, and service requests
- Delegate closing store tasks to team members based on their specialty and position on the team while performing specified cleaning tasks in the store front
- Preform closing counts based on the franchise's computerized statistical analysis and update merchandise transfer information to assist other stores
- Record final sales for cash drawers to properly close out systems nightly as well as counting the cash drawers/floor safe and take inventory of the items in the office safe
Manager of Dining and Hospitality Department
Blackburn College
01.2021 - 04.2022
- Supervised two assistant managers and 80 employees throughout the school year and created specialized work hours for each student
- Resolved conflicts for the Blackburn campus of 500 student and staff members as well as visiting campus officials and numerous admission tour groups
- Oversaw all dining room operations from staffing and training to scheduling, event planning, and disciplinary actions as needed
- Prioritized customer satisfaction in regards to dining experience, food quality and quantity, and provided specialized food options for uncommon food allergies
- Maintained productivity levels of staff members for cross training and work history amongst 12 different departments on campus
- Work supervised all dining hall employees while keeping an archive of their productivity
Education
High School Diploma -
Belleville East Township Highschool
Belleville, IL05-2018
Skills
- Problem-solving
- Customer service
- Retail operations
- Store organization
- Time management
- Store opening and closing
- Attention to detail
- Staff supervision
- Store operations
- Team management
- POS systems
- Employee scheduling
- Hiring and training
- Issue resolution
Timeline
Assistant Store Manager
Circle K Convenience Store
04.2024 - 11.2024
Cashier
Home Depot
08.2023 - 03.2024
Subway Assistant Manager
Loves Travel Stop
01.2023 - 08.2023
Manager of Night Shift Duties
Taco Bell
05.2022 - 09.2022
Manager of Dining and Hospitality Department
Blackburn College
01.2021 - 04.2022
High School Diploma -
Belleville East Township Highschool
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