Jameela Dahbi
Philadelphia,PA
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven track record in delivering exceptional customer service and ensuring customer satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in efficiently managing multiple tasks, handling customer inquiries, maintaining organization, and creating a clean and organized workspace. Reliable and results-driven, with a positive attitude and strong work ethic.
Overview
7
7
years of professional experience
Work History
Server
Saloon Italian Steak House
05.2024 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
Military Police
Pennsylvania Army National Guard
07.2017 - 07.2024
- Maintain military bearing and professionalism in high stress environments
- Self-starter, can be dependent on to complete a task with minimal supervision
- Able to lead others in high-demand situations
- Strong problem-solving and analytical skills
- Analysed and collected data
- Oversaw record keeping and conducted inventories
- Control operator of troop movement, personal, supplies, and equipment
- Skilled at evaluating options and generating solutions
- Ability to identify issues and resolve problems quickly
- Inventory, document, and maintain full accountability of equipment and personnel
- Brings a positive, cheerful, and can-do attitude to every task
- Takes pride in knowledge of companies standard operating procedures to be utilised as a resource to peers
- Experienced in successful management of diverse groups of people
- Possess strong commitment to team environments and dynamics
Server
Loch Bar
09.2023 - 04.2024
- Took and delivered guests orders accurately and efficiently, resulting in high levels of guest satisfaction
- Maintained a clean and organised section and dining area resulting in a comfortable and pleasant dining environment
- Able to anticipate guests needs and tailor food and beverage recommendations based on individual guests’ allergies or dietary restrictions
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
- Served food and beverages promptly with focused attention to customer needs.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
Sales Representative
Power Home Remodelling
05.2023 - 08.2023
- Conducted target door-to-door sales campaigns in residential areas, effectively pitching products, overcoming objectives, and closing sales to achieve individual and team target sales
- Strategically planned daily routes and managed time efficiently to maximise sales opportunities and coverage assigned territories
- Built rapport with prospective customers, demonstrating product features and benefits, and customising sales pitches to match their needs and preferences
Server
Steak 48
01.2023 - 05.2023
- Experienced with steps of service, white tablecloth fine dining, and attention to detail
- Managed and tailored guests’ experiences to their individual preferences and time constraints
- Maintained high standards of personal appearance and hygiene, reflecting positively on establishment.
- Improved dining experience by providing prompt, attentive service to guests.
- Utilized knowledge of menu to make recommendations, enhancing customer dining experience.
Server & Certified Company Trainer
Del Frisco’s Double Eagle Steakhouse
03.2021 - 01.2023
- Confident, articulate, and professional speaking abilities with individuals and large groups
- Effectively manage time, prioritise tasks, set goals, and develop systems to achieve those tasks in a fast-paced environment
- Administer guest relations with a focus of guest retention
- Exceptional interpersonal skills resulting in excellent rapport with people
- Able to deal courteously, professionally, and tactically with the public in a variety of situations
- Proven success in initiating, promoting, and maintaining strong interpersonal relationships with guests and customers
- Train new hires regarding company culture and standard operating procedures
- Teach classroom material and oversee new hire testing
- Evaluate new hires and current employees’ performance with the management team
- Attend monthly meetings alongside the management team to discuss company focus and goals
- Thrives in a competitive and performance-based environment
- Highest grossing sales for two consecutive years
Education
Bachelor of Science - Psychology
Temple University
Philadelphia, PA12.2024
Skills
- Software & Tools: Microsoft Office, Google Products, Statistical Package for the Social Sciences (SPSS), RStudio
- Data & Analysis: Data Computing and Analysis, Recordkeeping and File Management
- Administration & Operations: Office Administration, Operations Management
- Certifications: Secret Security Clearance, Combat LifeSaver (CLS) Certified
References
Available upon request.
Timeline
Server
Saloon Italian Steak House
05.2024 - Current
Server
Loch Bar
09.2023 - 04.2024
Sales Representative
Power Home Remodelling
05.2023 - 08.2023
Server
Steak 48
01.2023 - 05.2023
Server & Certified Company Trainer
Del Frisco’s Double Eagle Steakhouse
03.2021 - 01.2023
Military Police
Pennsylvania Army National Guard
07.2017 - 07.2024
Bachelor of Science - Psychology
Temple University
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