Jameelah Chambers
Willis,TX
Summary
Results-driven Fine Jewelry Supervisor with successful career training, monitoring and encouraging retail teams to give customers memorable and positive experiences. Proficient in all areas of store operations and reliable in developing and capitalizing on improvement opportunities. Dedicated customer service professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Reliable employee seeking customer service position. Offering excellent communication and good judgment. Experienced Supervisor with over 14 years of experience in retail customer service. Excellent reputation for resolving problems and improving customer satisfaction. Enthusiastic supervisor eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Motivated to learn, grow and excel in the customer service industry.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Fine Jewelry Supervisor
JCPenney
Conroe, TX
10.2014 - Current
- Trained team members in successful strategies to meet operational and sales targets.
- Implemented daily operating procedures to keep store clean, adequately stocked and well-organized.
- Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
- Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Examined incoming inventory, merchandised shelves and prevented shrinkage.
- Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
- Assigned jobs to individual employees by considering factors such as previous training, current abilities and general knowledge.
- Marked-down clearance items and relocated merchandise to proper store areas.
- Educated staff on strategies for handling difficult customers and challenging situations.
- Developed, implemented and enhanced employee targets and operational policies to promote productivity and strengthen team performance.
- Decreased inventory shrinkage, drive-off and daily cash discrepancies by closely monitoring daily operations.
- Developed and nurtured lasting relationships with clients through dedicated assistance, issue resolution and natural talents.
Inventory Control Specialist
Walmart
Huntsville, TX
07.2007 - 08.2014
- Audited and corrected discrepancies in inventory numbers.
- Completed physical inventory counts each month.
- Recorded information, shortages and discrepancies to keep records current and accurate.
- Completed daily cycle counts to maintain accuracy of records.
- Verified incoming products and checked delivery totals to keep system records current and accurate.
- Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
- Unloaded shipments, reviewed merchandise and tracked paperwork.
- Kept merchandise moving smoothly and accurately from stockroom to sales floor.
- Used equipment like forklifts and pallet jacks to move inventory.
- Worked with supervisors and team members to understand supply needs and bring levels within desired tolerances.
- Input data in telezon to create updated status reports for quick reference of project progress and deadlines.
- Managed complex projects as directed by leadership, delivering positive outcomes within time and budget constraints.
Education
High School Diploma -
Huntsville High School
Huntsville, TX05.2007
Skills
- Scheduling and Time-Tracking
- Handling Complaints and Inquiries
- Inventory Control Processes
- Analyzing Profitability
- Merchandise Promotion and Display
- Cash Handling and Reconciliation
- Showcase Design
- Flexible Work Schedule
- POS Inventory System Operation
- Process Improvement Initiatives
- Reporting and Performance Analysis
- Staff Coaching and Training
- Delegation and Supervision
- Jewelry Design
- Special Assignments
- Closing Procedures
- Customer Loyalty
- Corrective Actions
- Floor Plans
- Creative Solutions
- Rewards Programs
- Process Knowledge
- Shipment Processing
- Customer Transactions
- Sales Strategies
- Returns Policies
- Persuasive Negotiations
- Improvement Plans
- Promotional Events
- Operational Efficiency
- Store Displays
- Complex Transactions
- Job Assignments
- Maintaining Clean Work Areas
- Staff Meetings
- Customer Satisfaction
- Team Goals
- Store Reset and Recovery
- Adaptable to Changing Demands
- Cycle Counts and Audits
- Superior Work Ethic
- Effective Conflict Resolution Skills
- Departmental Procedures
- Originality and Creativity
Accomplishments
- Supervised team of 10 staff members.
- Achieved fine jewelry events by completing goals with accuracy and efficiency.
- Resolved product issue through consumer testing.
Certification
- Fine Jewelry Specialist Training - 2015-current
Timeline
Fine Jewelry Supervisor
JCPenney
10.2014 - Current
Inventory Control Specialist
Walmart
07.2007 - 08.2014
High School Diploma -
Huntsville High School
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