Jameelah Johnson
Holland,OH
Summary
At Regency Hospital of Toledo, I spearheaded case management, enhancing patient care through innovative strategies and interdepartmental collaboration. My leadership boosted staff productivity and compliance with Joint Commission standards. Skilled in clinical assessment and fostering teamwork, I achieved significant improvements in care continuity and quality management, ensuring optimal patient outcomes and service efficiency.
Case management professional with robust history in leading multidisciplinary teams and streamlining case workflows. Proven track record of enhancing efficiency and collaboration within healthcare settings. Known for adaptability and commitment to delivering high-quality patient outcomes.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Director of Case Management
Regency Hospital of Toledo
06.2009 - Current
- Reviewed and developed intake and discharge planning strategies to encourage client engagement and retention.
- Collaborated with multidisciplinary teams to facilitate client care and reduce case management barriers.
- Streamlined, standardized and implemented case management processes and techniques to maximize revenue cycle.
- Created care plans that addressed clinical and financial challenges, family requirements and facilitated patient quality of life.
- Fostered professional networks and relationships with service and resource providers to promote continuity and quality of care for clients.
- Leveraged case management tools and conflict management techniques to help interdisciplinary teams achieve optimal outcomes.
- Guided and supervised social work student practicum programs to promote social work and case management principles.
- Structured standardized case management processes to comply with regulatory agency statutes and standards.
- Maintained compliance with regulatory requirements through rigorous quality assurance processes and timely reporting mechanisms.
- Spearheaded initiatives aimed at reducing readmissions, improving discharge planning, and enhancing overall continuity of care.
- Established clear objectives for direct reports, fostering an environment that encouraged professional growth while aligning with organizational goals.
- Developed strong relationships with community partners to facilitate comprehensive support services for patients and families.
- Implemented data-driven strategies for continuous improvement in case management performance metrics.
- Leveraged technology solutions for improved communication, documentation, and overall efficiency within the case management department.
- Proactively addressed complex cases or escalated issues, working closely with stakeholders to devise effective resolution strategies.
- Enhanced patient care by implementing efficient case management systems and processes.
- Integrated population health management principles into daily practice, promoting preventative care measures among patients as well as streamlined interventions when needed.
- Collaborated with interdisciplinary teams to optimize patient outcomes and ensure seamless transitions between care settings.
- Coordinated with external agencies, such as insurance providers and regulatory bodies, to ensure smooth operations within the case management department.
- Conducted regular performance evaluations to identify strengths, areas for improvement, and opportunities for growth among team members.
- Increased staff productivity by providing ongoing training, support, and mentorship for case managers and related professionals.
- Championed a culture of teamwork, collaboration, and innovation within the department to drive positive change across the organization.
- Provided leadership, guidance and support to staff members.
- Participated in community events to promote services and engage with public.
- Referred clients to appropriate team members, community agencies and organizations to meet treatment needs.
- Monitored program performance and outcomes for successful delivery of services.
- Partnered with local organizations to expand access to social and community services.
- Assessed community needs and identified resources for social and community service programs.
- Developed and implemented training programs for staff.
- Established and maintained relationships with key stakeholders.
- Researched best practices and developed strategies to improve program outcomes.
- Managed volunteer programs focused on providing community services to underserved populations.
Education
Bachelor of Arts - Social Work
The University of Toledo
Toledo, OH06-1997
High School Diploma -
St. Ursula Academy
Toledo, OH06-1992
Skills
- Clinical assessment
- Care Coordination
- Quality Improvement
- Quality Management
- Utilization Management
- Interdepartmental Collaboration
- Discharge Planning
- Staff Development
- Documentation Management
- Joint Commission standards
- Transitions of care
- Teamwork and Collaboration
- Problem-Solving
- Time Management
- Problem-solving abilities
- Multitasking Abilities
- Adaptability and Flexibility
- Public relations
- Client Needs Assessments
- Professionalism
- Interpersonal Communication
- Policy Implementation
- Case Management
- Event Planning
Certification
- LIcensed Social Work -Ohio Counselor and Social work Board
- Certified Case Manager- Commission for Case Manager Certification
Timeline
Director of Case Management
Regency Hospital of Toledo
06.2009 - Current
Bachelor of Arts - Social Work
The University of Toledo
High School Diploma -
St. Ursula Academy
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