Summary
Overview
Work History
Education
Skills
Timeline
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Jameelah Tuck

Kannapolis,NC

Summary

To obtain a position that will utilize my acquired skills in a professional atmosphere with the opportunity for advancements. Cover Letter I would like to thank the company for such an amazing opportunity. I know that my professionalism and ability to adapt to various personalities will most definitely benefit this position. When it comes to employment, my goals are: Ensure I am supplying my customer with the best customer experience, Be a source of knowledge and encouragement for my customers. Overall, I will be a great addition to the company because I am a fast learner, who is able to multitask, and adjust to various work atmospheres. Results-oriented professional with a diverse background in management and customer service. Proven to conceptualize, plan and manage successful business operations. Additional experience in customer service in retail banking, parcel delivery service operations and inventory management. Dedicated, well organized, highly communicative and detail-oriented.

Overview

12
12
years of professional experience

Work History

Fulfillment Associate

Macy's
11.2022 - Current
  • Followed procedures at all times for personal and team safety.
  • Received and reviewed new orders, located requested merchandise and promptly initiated processing.
  • Collaborated effectively with coworkers on initiatives focused on achieving measurable improvements in production quality and workflow.
  • Prepared and organized envelopes, packages, containers and pallets with correct merchandise counts.
  • Unloaded incoming trucks and properly staged inventory for processing.

Lead CSR

Circle K Convenience Store
11.2019 - 09.2022
  • Interact directly with customers
  • Process payments
  • Cash out and make lottery sales
  • Stock shelves and cooler
  • Boosted team spirit and performance by communicating clear service expectations and quality goals to each team member.
  • Identified opportunities to streamline processes by targeting areas of inefficiency and implementing improvements.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Cleaning grounds.
  • Trained, oversaw and mentored new team members to strengthen performance and job expertise.
  • Engaged clients in person and over phone to answer questions and address complaints.
  • Resolved concerns with products or services to help with retention and drive sales.

Orders Selector

Adusa Disributions / Foodlion Warehouse
10.2021 - 03.2022
  • Checked inventory and selected products from specific locations based upon availability.
  • Moved boxes and organized aisles to open up floor space and enable forklift operators to move freely through warehouse.
  • Conducted in-depth inspections of both incoming and outgoing shipments to support quality assurance goals.
  • Completed daily orders with expert picking and packing of shipments.
  • Protected materials for transport by correctly packaging products in boxes and crates.
  • Reduced fulfillment errors by using RF scanners to quickly pick items to proper bins.

Direct Care Staff Member (PRN)

Miracle House Inc
04.2014 - 01.2020
  • Cleaning
  • Cared for individuals or families during periods of illness or convalescence, providing companionship, personal care or help in adjusting to new lifestyles.
  • Documented client progress and services performed, reporting changes in client condition to manager or supervisor.
  • Administered medications or treatments such as catheterizations, irrigations or enemas as directed by physician or nurse.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Remained alert to problems or health issues of clients and competently responded.
  • Transported individuals to events and activities, medical appointments and shopping trips.
  • Administered medication as directed by physician.
  • Scheduled and accompanied clients to medical appointments.
  • Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
  • Provided safe mobility support to help patients move around personal and public spaces.
  • Recognized and reported abnormalities or changes in patients' health status to case manager.
  • Preparing consumers for daily task.

Office Manager/ Dispatcher

OnTrac Garage Doors
08.2017 - 10.2019
  • Answering all incoming calls
  • Placed supply orders of parts and materials
  • Maintained computer and physical filing systems.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
  • Managed office operations while scheduling appointments for department managers.
  • Coordinated special projects and managed schedules.
  • Compared vendor prices and negotiated for optimal savings.
  • Established and developed strong administrative team by delivering ongoing coaching and motivation and fostering career advancement.
  • Maintained CRM database with customer updates and report generation.
  • Created and ran schedule daily
  • Monitored 4-5 technicians daily
  • Monitored the Charlotte and Winston location
  • Office cleaning

Retention Specialist/CSR~ TEMP

Aerotek
04.2016 - 12.2016
  • Interact directly with customers offering them better deals/rate plans
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Responded to customer requests for products, services and company information.
  • Recommended products to customers, thoroughly explaining details.
  • Cultivated customer loyalty, promoted repeat business and improved sales.
  • Noting the customer's account
  • Answered constant flow of customer calls with minimal wait times.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.

Education

Nursing

Central Pedimonnt
Charlotte, NC
04.2025

High School Diploma -

Concord High School
Concord, NC
06.2013

Skills

  • SKILLS/ CERTIFICATIONS
  • Exceptional customer service, problem solving skills
  • Great verbal communication and coaching skills
  • Ability to self-start and motivate others around me
  • Computer Skills
  • Organizational
  • Researching
  • Communication
  • Filing
  • Qualification Summary
  • Familiar with Microsoft Office Works, Excel, and PowerPoint
  • Easy to Train and Fast Learner
  • Outstanding Written and Verbal Communication
  • Able to Multitask
  • Reliable And Punctual
  • Quality Assurance and Control
  • Excellent Communication
  • Team Leadership

Timeline

Fulfillment Associate

Macy's
11.2022 - Current

Orders Selector

Adusa Disributions / Foodlion Warehouse
10.2021 - 03.2022

Lead CSR

Circle K Convenience Store
11.2019 - 09.2022

Office Manager/ Dispatcher

OnTrac Garage Doors
08.2017 - 10.2019

Retention Specialist/CSR~ TEMP

Aerotek
04.2016 - 12.2016

Direct Care Staff Member (PRN)

Miracle House Inc
04.2014 - 01.2020

Nursing

Central Pedimonnt

High School Diploma -

Concord High School

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Jameelah Tuck