Jamei Gonzalez
Woodbridge,NJ
Summary
Knowledgeable certified installation and repair technician experienced in satellite services. Manages installations, troubleshooting and repairs. Friendly professional with solid understanding of customer support and strong communication skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Reliable experienced with installation and servicing of solar thermal systems. Skilled in troubleshooting and resolving complex technical issues, satisfying customers and meeting deadlines. Dedicated to providing safe, cost-effective solutions for different customer needs.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Solar Maintenance Associate
QE Solar
10.2023 - 01.2024
- Collaborated with new owners on basic thermal system repairs and overall operation of new systems to promote longevity and optimal service.
- Assembled, wired and connected solar panels to existing components and systems.
- Conducted site visits, assessing solar panel placement and accurately measuring installation areas.
- Improved solar panel efficiency by performing regular maintenance and cleaning tasks.
- Increased customer satisfaction by addressing inquiries and providing expert guidance on system operations and maintenance best practices.
- Contributed to project success by coordinating efforts with engineers and other key stakeholders involved in various phases of the operation life cycle.
- Checked electrical installation for proper wiring, polarity, grounding, and integrity of terminations.
Satellite Technician
MasTec Advanced Technologies
10.2022 - 09.2023
- Manually installed and replaced system components while on ladders or hands and knees in tight areas, attics, roofs and crawl spaces.
- Communicated with customers to explain installation process and ideal satellite dish placement.
- Performed advanced troubleshooting and diagnostic procedures to find root causes and devise corrections.
- Instructed new team members on correct procedures for operations.
- Enhanced satellite signal quality by performing routine maintenance and system upgrades.
- Maintained excellent levels of customer service by efficiently meeting customer needs for all types of satellite systems.
Package Handler
UPS
07.2021 - 03.2022
- Maximized space utilization within trucks through effective stacking and arranging of packages, minimizing shipment delays.
- Communicated regularly with supervisors to provide information on delays and issues with shipments.
- Proved successful working within tight deadlines and a fast-paced environment.
- Used handheld scanners to efficiently track and maneuver freight throughout distribution network.
- Prepared pallets of boxes for easy transportation between customer and storage locations.
Sales Associate
Shoe Show
08.2019 - 03.2020
- Carried out duties within fast-paced retail environment, providing organized stocking methods and plans.
- Replenished inventory with focus on addressing customer needs.
- Assisted customers with product, promotion and policy information.
- Maintained neat, safe and orderly workspace to prevent accidents and injuries.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
Cashier
Charley’s Cheesesteaks
10.2018 - 06.2019
- Accepted cash and credit card payments, issued receipts and provided change.
- Answered customer questions and provided store information.
- Completed daily tasks to keep areas clean and neat for maximum productivity.
Education
High School Diploma -
John F. Kennedy Memorial Highschool
Iselin, NJ06.2021
Skills
Bilingual
Equipment installation
Advanced troubleshooting
Configuring devices
Organized multitasker
Customer service support
Upselling techniques
System Inspection
Safety Protocols
Technical communication
Solar Panel Cleaning
Site analysis
Osha 10 certified
Certification
- [Osha 10] Training - [10 Hours]
Timeline
Solar Maintenance Associate
QE Solar
10.2023 - 01.2024
Satellite Technician
MasTec Advanced Technologies
10.2022 - 09.2023
Package Handler
UPS
07.2021 - 03.2022
Sales Associate
Shoe Show
08.2019 - 03.2020
Cashier
Charley’s Cheesesteaks
10.2018 - 06.2019
High School Diploma -
John F. Kennedy Memorial Highschool
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