JAMEICE ANDERSON
Reynoldsburg
Summary
Objective
Dedicated and results-oriented professional adept at efficiently handling diverse tasks while maintaining a proactive and optimistic demeanor. Demonstrated success in prioritizing responsibilities and collaborating with teams to achieve organizational objectives. Committed to assuming additional duties in alignment with company objectives and leveraging a versatile skill set to contribute to the company's expansion. Eager to further develop expertise and contribute to the continuous advancement of the organization.
Overview
10
10
years of professional experience
Work History
Program Coordinator
Robert Half (Collins Aerospace)
02.2024 - 03.2025
- Developed and recommended policies and procedures for evaluating programs.
- Directs internal communications design development and production to meet objectives.
- Has prime responsibility for project schedule cost attainment.
- Collaborated with various teams to uncover issues, identify applicable solutions, and offer guidance to meet customers needs.
- Optimized resource allocation by using data analysis techniques to determine most effective way of balancing project priorities and personnel availability, ultimately meeting deadlines with high-quality outcomes.
- Presents proposals status reports Estimates at Completion EAC and customer status to Leadership project team and customer community customer negotiation/interface.
- Estimate review and/or approve costs.
- Plans schedules assigns and controls work within unit.
- Supervises projects and unit work force.
Administrative Assistant
ROBERT HALF (Community Housing Network)
10.2023 - 12.2023
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Scheduled office meetings and client appointments for staff teams.
- Assisted coworkers and staff members with special tasks on daily basis.
- Volunteered to help with special projects of varying degrees of complexity.
- Sorted and distributed office mail and recorded incoming shipments for corporate records.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Managed filing system, entered data and completed other clerical tasks.
MEDICAL OFFICE COORDINATOR
ROBERT HALF (Tender Home Care/Contract)
04.2023 - 08.2023
- Researched, coordinated, and created correspondence between institutions and insurance companies
- Served as liaison between physicians and other healthcare practitioners and patients
- Coordinated scheduling, admissions, and insurance verification
- Performed data entry, file management, and other administrative tasks as needed.
- Maintained high level of confidentiality by handling sensitive patient information with discretion and care
- Built highly-efficient administrative team through ongoing coaching and professional development opportunities
- Coordinated referral processes smoothly, facilitating seamless transitions between primary care providers and specialists when needed
ADMINISTRATIVE ASSISTANT
ROBERT HALF (CEA & Marsha Johnson/Contracts)
01.2023 - 04.2023
- Developed spreadsheets via several databases
- Managed departmental financial reports
- Developed administrative procedures
- Performed all data entry and written correspondence
- Organized travel itinerary.
- Sorted and distributed office mail and recorded incoming shipments for corporate records
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors
- Optimized calendar management for executives by scheduling meetings and appointments strategically while considering priorities and minimizing conflicts
- Restocked supplies and placed purchase orders to maintain adequate stock levels
- Collaborated on special projects as assigned by leadership, contributing research findings or coordinating event logistics as needed for success
NATIONAL ACCOUNT MGR
ROBERT HALF (Brightview/Contract)
07.2021 - 12.2022
- Handled client accounts while gaining prospective customers
- Managed, supported and grew business relationships while strategizing to increase sales and revenue
- Handled contract negotiations
- Supervised and trained new employees on best practices and protocol
- Shaped solutions and leveraged customers trends in marketplace
- Organized and facilitated meetings with stakeholders
- Assisted and advised senior executive management.
- Provided analytical rationale to identify, develop and implement activities within allocated account base
- Improved profit opportunities by cultivating expansion of existing customer base and generating new accounts
CLAIMS PROCESSOR/INQUIRY ASST
FCJFS (Contract)
12.2020 - 04.2021
- Processed regular and anti-fraud claims while investigating and resolutions
- Answered multi line phones
- Assisted prospects with applications and public assistant programs while determining eligibility
- Utilized unemployment software while following federal, state and ODJFS policies and procedures
- Collaborated with cross-functional teams to ensure smooth handoffs and timely completion of projects
- Managed multiple priorities simultaneously, maintaining organization even during peak periods
- Utilized strong analytical skills to identify potential risks or discrepancies within processed documents quickly
- Provided outstanding customer service by promptly addressing inquiries and resolving issues
CUSTOMER SERV ASSOC
RESTORATION HARDWARE
10.2019 - 03.2020
- Engaged in customer relations while educating on company's products and services via email and calls
- Maintained customer satisfaction with forward thinking strategies while resolving concerns
- Promoted sales.
- Prioritized helping customers over completing other routine tasks.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Developed and implemented strategies to increase customer satisfaction and engagement.
- Optimized departmental processes with implementation of innovative strategies, resulting in improved efficiency and reduced cost.
- Enhanced team productivity by streamlining communication and implementing efficient project management tools.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints
- Tracked customer service cases and updated service software with customer information
PAYMENT SOLUTIONS SPECIALIST
ALLIANCE DATA
05.2018 - 07.2019
- Root cause analyst implementing corrective actions
- Managed customer financial accounts
- Counseled clients while negotiating payment agreements
- Handled inbound and outbound calls
- Achieved performance goals
- Utilized skip tracing tactics to seek debt consumers
- Analyzed customer finance reports.
- Managed diverse projects and resolved complex issues to support timely completion
- Generated reports to track performance and analyze trends
COLLECTIONS MGR
GC SERVICES
12.2014 - 04.2018
- Performed skip tracing to locate debtors
- Negotiated collection balances
- Counseled debtors while assisting them with payment plans on student loans
- Trained and mentored new employees
- Supervised staff while monitoring performance, phone calls and written correspondence
- Handled escalated calls
- Presentations of team stats
- Created action logs, scripts and procedures
- Coached employees
- Daily production reports.
Education
High School Diploma -
COLS AFRICENTRIC EARLY COLLEGE
Bachelor of Science - Business Administration
Louisiana State University
01-2027
Skills
- Analytical and Critical Thinking
- Self-Directed
- Employee Training
- Operations Management
- Innovation and Creativity
- Presentation Development
- Report Preparation
- Phone and Email Etiquette
- Detail Oriented
- Customer Relations
- Data-driven
- Quick decision-making
- Problem-solving abilities
- Teamwork and Collaboration
- Program management
- Office administration
- Proactive mindset
- Strategic planning
Timeline
Program Coordinator
Robert Half (Collins Aerospace)
02.2024 - 03.2025
Administrative Assistant
ROBERT HALF (Community Housing Network)
10.2023 - 12.2023
MEDICAL OFFICE COORDINATOR
ROBERT HALF (Tender Home Care/Contract)
04.2023 - 08.2023
ADMINISTRATIVE ASSISTANT
ROBERT HALF (CEA & Marsha Johnson/Contracts)
01.2023 - 04.2023
NATIONAL ACCOUNT MGR
ROBERT HALF (Brightview/Contract)
07.2021 - 12.2022
CLAIMS PROCESSOR/INQUIRY ASST
FCJFS (Contract)
12.2020 - 04.2021
CUSTOMER SERV ASSOC
RESTORATION HARDWARE
10.2019 - 03.2020
PAYMENT SOLUTIONS SPECIALIST
ALLIANCE DATA
05.2018 - 07.2019
COLLECTIONS MGR
GC SERVICES
12.2014 - 04.2018
High School Diploma -
COLS AFRICENTRIC EARLY COLLEGE
Bachelor of Science - Business Administration
Louisiana State University
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