Jameika Dunston
Gastonia,NC
Summary
Resourceful employee able to handle diverse job requirements and meet company goals. Consistently looks for ways to improve operations and personal contributions to increase team success against challenging performance targets. Resolves problems tactfully, keeping employees and customers satisfied.
Overview
11
11
years of professional experience
Work History
Warehouse Associate
Amazon
Gastonia, NC
10.2023 - Current
- Improved warehouse efficiency by streamlining inventory management processes.
- Reduced order processing time through effective organization and prioritization of tasks.
- Maintained a safe working environment by adhering to safety protocols and guidelines.
- Assisted in reducing product damage by properly handling and storing materials.
Technical Support Representative
ADT Security Systems
Albany, NY (WFH)
02.2022 - 05.2023
- Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.
- Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
- Answering phones (Inbound) with Avaya Phone Systems, Using Word, PowerPoint, and Excel. Also handling Customer Callbacks
- Assisted in streamlining internal processes, reducing call wait times and increasing overall efficiency.
Customer Service Representation II
City Of Fort Worth
Kernersville, NC
03.2020 - 01.2022
- Maintained strong relationships with clients through proactive communication and personalized service.
- Skilled at working independently and collaboratively in a team environment.
- Developed strong rapport with clients by demonstrating empathy, understanding, and patience during interactions.
- Improved city infrastructure by conducting regular maintenance and repairs of public facilities.
Patient Safety Attendant
Novant Health, Forsyth Medical Center
Winston-Salem, NC
09.2019 - 12.2021
- Enhanced patient safety by conducting comprehensive room checks and maintaining a clean environment.
- Reduced risk of falls by assisting patients with mobility and providing appropriate support during transfers.
- Improved communication between medical staff and patients by effectively reporting observations and concerns.
- Increased patient satisfaction by offering compassionate care and addressing individual needs in a timely manner.
- Working Closely with patients (1:1) and nursing staff to ensure the best care possible for the patient.
- Using EPIC Computer Systems for documenting patients.
Assembly Line Production Worker
Ashley Furniture Distribution Center
Advance, NC
10.2017 - 09.2019
- Enhanced production efficiency by assembling products quickly and accurately on the assembly line.
- Reduced errors in assembled products by maintaining a keen attention to detail and following instructions closely.
- Contributed to overall team success by meeting daily production targets consistently.
- Maintained a clean and organized workstation, ensuring optimal productivity and safety for all workers.
Deli/Assistant Bakery Manager
Delhaize America
Winston-Salem, NC
01.2013 - 10.2017
- Increased customer satisfaction by providing efficient and friendly service at the deli counter.
- Assisted in maintaining a clean and organized workspace, ensuring compliance with health regulations.
- Prepared fresh, high-quality deli products for sale, contributing to increased revenue.
- Collaborated with team members to ensure smooth operation of the deli department.
- Ordering Inventory, Maintaining products
Education
Associate of Arts -
Rowan-Cabarrus Community College
Salisbury, NC05.2014
High School Diploma -
Rowan Countyearly College
Salisbury, NC05.2014
Skills
- Lifting and Sorting
- Assembly and Production
- Inventory Counting
- Purchase Order Verification
- Merchandise Staging
- Shipping and Receiving
- Product Verification
- Route Deliveries
- Customer service
- Record keeping
- Time management
- Attention to detail
- Basic Life Support
- De-Escalation Techniques
- Medical Terminology Knowledge
Timeline
Warehouse Associate
Amazon
10.2023 - Current
Technical Support Representative
ADT Security Systems
02.2022 - 05.2023
Customer Service Representation II
City Of Fort Worth
03.2020 - 01.2022
Patient Safety Attendant
Novant Health, Forsyth Medical Center
09.2019 - 12.2021
Assembly Line Production Worker
Ashley Furniture Distribution Center
10.2017 - 09.2019
Deli/Assistant Bakery Manager
Delhaize America
01.2013 - 10.2017
Associate of Arts -
Rowan-Cabarrus Community College
High School Diploma -
Rowan Countyearly College