Jameika Parker
Houston,Tx
Summary
Hardworking administrative professional well-versed in managing the ordering, distribution and disposal of property. Well-organized and systematic with strong organizational, planning and problem-solving abilities. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
15
15
years of professional experience
Work History
Real Property Clerk
Harris County Clerk
11.2023 - Current
- Assists the public by phone, in person and mail.
- Processes customer documents according to office procedures and statutory requirements.
- Verifies customer documents meet statutory requirements.
- Identifies pertinent information in a document to aid in the creation of the index.
- Creates and fulfills copy orders.
- Computes fees.
- Balances register and creates financial reports.
- Maintains filing systems
Call Center REP
Manhattan Life Insurance and Annuity Company
02.2023 - Current
- Review claims based on documentation received and provide timely follow-ups for claims being adjudicated
- Process insurance claims with adherence to company policies and contract provisions correlating with the law
- Ensure the successful resolution of inquiries and complaints by preparing accurate and timely activity reports
- Communicate via written correspondence or e-mail to claimants
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
Lead Clerk
Harris County Tax Office
02.2016 - 12.2022
- Performing duties of the manager in their absence
- Improved customer satisfaction by addressing inquiries and resolving issues in a timely manner.
- Mentored junior clerks, providing guidance on best practices and improving overall team performance.
- Assisted with onboarding of new employees.
- Be able to work on multiple concurrent assignments
- Be able to adhere to office confidentiality requirements regarding customers & department information
- Served as point of contact for external vendors, maintaining strong relationships to ensure seamless service delivery.
- Delivered exceptional customer service experiences by promptly addressing concerns and providing knowledgeable assistance.
- Reviewed reports for accuracy before submission to upper management, ensuring data-driven decision-making processes were based on reliable information sources.
- Oversaw daily operations within the office, ensuring tasks were completed efficiently and effectively.
- Enhanced communication between departments through the establishment of clearly-defined channels.
- Conducted regular audits of physical inventory levels to identify discrepancies and make necessary adjustments.
- Streamlined filing systems by organizing and categorizing documents, enhancing office efficiency.
- Assisted with budget preparation and expense tracking, helping the department maintain fiscal responsibility.
- Managed inventory control for office supplies, reducing costs and ensuring availability of necessary items.
Security
Securitas/Garda World
01.2014 - 02.2017
- Installed and maintained covert security equipment.
- Coordinated with external security vendors to ensure the proper functioning of electronic security systems, including CCTV cameras and alarm systems.
- Monitored areas for security issues and safety hazards.
- Reduced risk of security breaches by conducting regular audits and assessments of security protocols.
- Conducted facility tours to showcase safety and security measures.
- Managed sensitive records, maintaining strict confidentiality and security measures.
- Enhanced store security by conducting regular surveillance and monitoring activities.
Cashier
Mcdonalds
02.2010 - 02.2013
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
Education
Bachelor of Arts - Business Administration And Management
University Oh Houston Downtown
Houston, TX06.2026
Associate of Applied Science - Business Management in Human Resources
Houston Community College
Houston07.2024
Skills
- Microsoft Programs; Excel, PowerPoint, Spreadsheet, Word & Outlook
- Other programs; RTS, NMVTIS, TOBIE, NEMO-Q, Oracle, Act, ASP400, LSP, Cisco Systems, Webdocs & Connections
- Teamwork orientation
- Property Management Expertise
- Record Keeping Abilities
- Marketing and Advertising
- Regulatory knowledge
- Placing orders
- Coordinating paperwork
- Checking inventories
- Preparing documentation
- Teamwork and Collaboration
- Problem-Solving
- Time Management
- Attention to Detail
- Problem-solving abilities
References
- Nancy Garza, Supervisor for the tax office, (713)-344-4696
- Lakisha Towers, Supervisor for the tax office, (832)-262-7697
- Latosha Perry, Clerk for the county, (281)-745-6283
Timeline
Real Property Clerk
Harris County Clerk
11.2023 - Current
Call Center REP
Manhattan Life Insurance and Annuity Company
02.2023 - Current
Lead Clerk
Harris County Tax Office
02.2016 - 12.2022
Security
Securitas/Garda World
01.2014 - 02.2017
Cashier
Mcdonalds
02.2010 - 02.2013
Bachelor of Arts - Business Administration And Management
University Oh Houston Downtown
Associate of Applied Science - Business Management in Human Resources
Houston Community College
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