Jameil Miller
Charlotte,NC
Summary
Persistent leader eager to lead and grow organizations with a proven track record of operational excellence and strategic visioning at TIAA Financial Services. Skilled in fostering client relationships and leading teams to achieve significant business growth. Expert in process improvements and customer focus, driving enhanced service delivery and operational efficiency. Skilled in strategic planning, problem-solving, and communication with good understanding of business principles, project management and team leadership. Collaborative with relentless work ethic.
Overview
14
14
years of professional experience
1
1
Certification
Work History
CEO
Intentional Healing Medical Transportation Service
11.2022 - Current
- Achieved company growth by implementing strategic plans and streamlining operations.
- Managed partnerships and strategic business relationships by negotiating contract terms and handling conflicts.
- Developed key operational initiatives to drive and maintain substantial business growth.
- Enhanced brand reputation with effective marketing campaigns and public relations efforts.
- Built productive relationships with industry partners and competitors to support strategic business objectives.
- Managed financial, operational and human resources to optimize business performance.
Transition Manager
TIAA Financial Services
03.2018 - 10.2022
- Developed comprehensive transition plans, outlining roles, responsibilities, timelines, and milestones for successful implementation.
- Established performance metrics to track progress and measure success of transition initiatives.
- Championed continuous improvement efforts by incorporating feedback from team members and stakeholders into future transition planning and execution strategies.
- Developed training materials tailored specifically towards each department''s unique needs which helped in streamlining the learning curve as they adapted to new systems.
- Managed multiple simultaneous transitions, ensuring timely completion and minimal disruption to business operations.
- Monitored progress of ongoing transitions, identifying potential bottlenecks and implementing solutions to maintain project timelines.
Sr. Client Service Manager
TIAA Financial Services
06.2014 - 02.2018
- Established strong rapport with key decision-makers within client organizations, fostering trust and collaboration on critical projects.
- Enhanced client satisfaction by effectively managing service delivery and promptly addressing concerns.
- Achieved strategic and project-based goals to facilitate sales, marketing and product improvements.
- Led cross-functional teams to deliver exceptional service, maximizing efficiency and productivity.
- Managed existing and developed new client relationships, identifying risk, and growth opportunities.
Product Service Manager
TIAA Financial Services
03.2010 - 05.2014
- Enhanced customer satisfaction by developing and implementing effective service strategies tailored to specific client needs.
- Streamlined processes for faster issue resolution, establishing clear communication channels between support teams and clients.
- Improved product quality by implementing rigorous testing protocols and providing actionable feedback to development teams.
- Developed comprehensive training programs for service staff, enhancing technical skills and promoting excellent customer service.
Education
MBA - Business Administration
University of Phoenix
Tempe, AZ05.2007
Bachelor of Arts - Communications
University of North Carolina At Charlotte
Charlotte, NC12.2002
Skills
- Effective Decision Making
- Operational Excellence
- Customer Focus
- Strategic Visioning
- Client Relationship Building
- Relationship and Team Building
- Leadership and People Development
- Process Improvements
- Strategic business planning
Certification
- Licensed Investment Company and Variable Contracts Products Representative (Series 6)
- Licensed State Registered Investment Advisor (Series 63)
Timeline
CEO
Intentional Healing Medical Transportation Service
11.2022 - Current
Transition Manager
TIAA Financial Services
03.2018 - 10.2022
Sr. Client Service Manager
TIAA Financial Services
06.2014 - 02.2018
Product Service Manager
TIAA Financial Services
03.2010 - 05.2014
MBA - Business Administration
University of Phoenix
Bachelor of Arts - Communications
University of North Carolina At Charlotte
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