Jameila Green
Queens,NY
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
7
7
years of professional experience
Work History
Dispatcher
QUALITY AUTOMOTIVE
08.2022 - Current
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
- Directed dispatching, routing, and tracking of 7 fleet vehicles.
- Maintained updated and detailed records of calls in physical and electronic database.
- Processed invoices and payments for dispatched orders to provide proof of transaction.
- Oversaw route and condition of field units to manage daily schedule and maintain organized shifts.
- Analyzed customer feedback and provided solutions to improve customer service.
- Answered phone calls and responded to customer emails.
- Monitored vehicle locations to coordinate timely arrivals.
- Assisted in resolving customer complaints and grievances.
- Monitored and tracked dispatch communication systems.
- Maintained professional relationship with shippers, receivers and drivers to increase trust, reliability and rapport.
Cashier
FULTON FOOD COURT
05.2021 - 07.2022
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Worked closely with shift manager to solve problems and handle customer concerns.
Quality Analyst
Hinduja Global Solutions
01.2017 - 04.2021
- Analyzed quality and performance data to support operational decision-making.
- Collaborated with management to provide training on improved processes and assisted with creation and maintenance of quality training.
- Compiled and distributed weekly feedback to team leaders and managers to improve service time and quality while increasing productivity.
- Recorded findings of inspection process, collaborating with quality team to implement corrective actions.
- Kept scripts and test cases updated with current requirements.
- Gathered data on integration issues and vulnerabilities, reported findings and recommended improvements.
Education
Associate of Science - ASSOCIATE OF BUSINESS
BRIDGEPORT HIGH SCHOOL
JAMAICA06.2016
High School Diploma -
Bridgeport High School
JAMAICA09.2014
Skills
- Acts on own initiate
- Analytical thinking
- Problem-solving skills
- Proactive
- Database Management
- Work Order Management
- Data Entry
- Schedule Management
- Customer Relations
- Schedule Coordination
Timeline
Dispatcher
QUALITY AUTOMOTIVE
08.2022 - Current
Cashier
FULTON FOOD COURT
05.2021 - 07.2022
Quality Analyst
Hinduja Global Solutions
01.2017 - 04.2021
Associate of Science - ASSOCIATE OF BUSINESS
BRIDGEPORT HIGH SCHOOL
High School Diploma -
Bridgeport High School
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