Jameilah Goodine
Savannah,GA
Summary
A highly-qualified and knowledgeable scholar with more than 10 years of experience in Customer Service and Hospitality. A dedicated industry professional of diverse services with a history of meeting company goals utilizing consistent and organized practices. Experienced in policy development and staff management procedures that positively impacting overall morale and productivity. A resourceful manager offering a history of successful coordination and monitoring operations across various departments. Effective leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Highly committed with a hardworking mentality to maintain quality of services and products. An Innovative professional with proven record of success in managing teams of personnel. Promotes high standards of cleanliness and safety. Highly organized and attentive to detail with strong organizational and time management skills.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Notary Signing Agent
Self Employed Services
04.2024 - Current
- Enhanced client satisfaction by efficiently managing loan signing appointments and providing clear explanations of documents.
- Reduced errors in document processing by meticulously reviewing each document prior to obtaining signatures from parties involved.
- Streamlined the signing process for smoother transactions by maintaining an organized workflow and paying close attention to detail.
Housekeeping Manager
The Present Hotel
01.2021 - 02.2024
- Streamlined housekeeping operations by implementing efficient scheduling and task allocation systems.
- Managed inventory levels effectively, ensuring adequate supplies for daily operations while minimizing waste and costs.
- Developed comprehensive standard operating procedures to guide the housekeeping team in delivering consistent service quality.
- Collaborated with internal departments to align marketing efficiency.
- Earned recognition as a top performer consistently exceeding targets throughout my tenure as a specialist in the field.
- Reduced staff turnover by providing ongoing training, support, and mentorship to team members.
- Increased room readiness rates through close monitoring of room status reports and effective communication with front desk personnel.
- Enhanced guest satisfaction by maintaining a high standard of cleanliness and orderliness in all hotel areas.
Deli Assistant
Sodexo Companies Hunter Army
01.2019 - 02.2022
- Ensured food safety and quality control by implementing proper storage techniques and maintaining cleanliness standards.
- Prevented food spoilage by monitoring dates, rotating stock and following proper storage procedures.
- Promoted customer satisfaction by preparing food according to standard recipes with modifications based on individual customer requirements.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Prepared special orders for event catering and party trays, assisting customers by recommending specialty items.
- Trained new employees on procedures, policies, and product knowledge to ensure consistency across teams.
- Targeted time-management and reliability.
Grocery Store Stocker
Hunter Army Airfield
08.2019 - 12.2020
- Maintained current knowledge of shelf planograms and end cap plans to effectively merchandise products.
- Readied items for sales floor stocking by affixing tags and preparing pallets.
- Used pallet jacks and hand trucks to move merchandise to sales floor for stocking.
- Supported promotional plans by updating signage with price changes.
- Assisted customers with price checking and finding requested items in store.
Assistant Store Manager
Enmarket Inc.
03.2014 - 02.2019
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Reviewed performance data to monitor and measure productivity, goal progress and activity.
- Reduced company expenditures and met budget targets by closely monitoring, tracking and controlling expenses. Presented schedules and delegating assignments to meet coverage and service demands.
- Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies.
- Promoted professional growth and facilitated talent development of each associate to drive performance excellence.
- Trained and managed associates in customer service and sales techniques. Met or surpassed business targets regularly through employee engagement and forward-thinking planning.
- Conducted store inventories once per weekly.
- Onboarded new employees, including training, mentoring and new hire documentation.
- Handled customer service by dealing with complaints, organizing stock and answering customer questions.
- Maintained exceptionally clean, customer-friendly and well-run department.
- Acted as point of contact for vendor collaboration for contracted services.
Shift Leader
Wendy's Co
04.2010 - 03.2014
- Maintaining clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Organized, arranged, and re-stocked various stations.
- Cleaned and sanitized all work surfaces between preparation of various foods, avoiding cross-contamination while maintaining food safety guidelines.
- Learned cashiering and managerial work tasks in order to provide skilled backup for diverse roles.
- Provided ongoing training for new hires, fostering a positive team atmosphere that encouraged growth and development.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
- Served as a reliable point-of-contact for upper management when needed, effectively communicating any issues or successes from daily operations.
Education
No Degree - Marketing And Business Management
Savannah Technical College
Savannah, GAHigh School Diploma -
Johnson High School
Savannah, GA06.2011
Skills
- Performance Management
- Staff Management
- Supply Inventory Management
- Payroll Administration
- Hiring and Training
- Staff Scheduling
- Guest Relations
- Quality Improvements
- Quality Assessments
- Business Development
- Cost Control
Certification
- CNP - Certified Notary Public
- NSA - Certified Notary Signing Agent
Accomplishments
- Notary Essentials Certification
- (Salary) Management Awardee
Metropolitan Youth Group
- 2012-2013 Certificate received.
- Performed lawn services to aid the elderly.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Forget about the fast lane. If you really want to fly, just harness your power to your passion."
Oprah Winfrey
Timeline
Notary Signing Agent
Self Employed Services
04.2024 - Current
Housekeeping Manager
The Present Hotel
01.2021 - 02.2024
Grocery Store Stocker
Hunter Army Airfield
08.2019 - 12.2020
Deli Assistant
Sodexo Companies Hunter Army
01.2019 - 02.2022
Assistant Store Manager
Enmarket Inc.
03.2014 - 02.2019
Shift Leader
Wendy's Co
04.2010 - 03.2014
No Degree - Marketing And Business Management
Savannah Technical College
High School Diploma -
Johnson High School