Detail-focused professional in the financial documentation and management field, known for high productivity and efficient task completion. Specialize in accurate billing, proficient data entry, and effective account reconciliation. Excel at time management, problem-solving, and communication skills, ensuring seamless operational flow and client satisfaction.
Verified insurance coverage and identified third-party payers for billing purposes.
Provided support to other departments within the organization as needed.
Trained new team members on company policies and accounting systems to keep team operations productive and efficient.
Processed invoice payments and recorded information in account database.
Managed all payments processing, invoicing and collections tasks.
Assessed billing statements for correct diagnostic codes and identified problems with coding.
Submitted claims to insurance companies.
Collected, posted and managed patient account payments.
Reviewed medical records to ensure accuracy of billing information and patient data.
Generated periodic reports summarizing account balances and collection activities.
Family Navigator
Canopy Children’s Solutions
Greenville, MS
03.2020 - 09.2020
Connected clients with local organizations that can provide additional assistance or specialized services if necessary.
Provided crisis intervention support when needed by utilizing de-escalation techniques and providing emotional support.
Developed individualized service plans for clients based on their needs, preferences, and goals.
Collaborated with other professionals such as social workers, case managers, medical staff. to coordinate care for clients.
Performed follow-up visits with former clients to assess their continued success post-intervention.
Actively listened to clients in order to identify their needs and provide effective solutions.
Participated in team meetings to discuss complex cases and review treatment plans.
Facilitated client referrals to community agencies or other organizations as needed.
Wraparound Facilitator/ Community Support Specialist
Life Help- Region 6 Mental Health
Greenwood, MS
07.2019 - 03.2020
Provided guidance, support and advocacy for clients during transition periods such as discharge from residential programs or transfer between schools or agencies.
Assisted in the development of goals that were relevant to each client's needs while considering family strengths and preferences.
Provided crisis intervention services, including de-escalation techniques when needed.
Researched resources available within the community which could be utilized by clients or their families as part of their treatment plan.
Conducted assessments to identify potential barriers or challenges that may impede successful outcomes for the client.
Provided education about wraparound principles and strategies for those who were unfamiliar with the process.
Arranged transportation for clients when needed in order to attend appointments or participate in activities outside the home environment.
Participated in staff training activities related to wraparound facilitation best practices or other topics pertinent to the job role.
Monitored progress towards established goals through regular contact with clients and their families.
Supported individuals by facilitating weekly group sessions.
Developed individual service plans, monitored progress, and documented outcomes.
Education
Bachelor of Science - Social Work
Delta State University
Cleveland, MS
05.2019
Skills
Claims Processing
Invoice Processing
Payment posting
Medical billing and collections
Insurance Verification
Microsoft Office
Problem-solving abilities
Time management abilities
Waystar
Kinnser
Availity
References
References available upon request.
Timeline
Billing Specialist
Star Home Health
12.2020 - 09.2023
Family Navigator
Canopy Children’s Solutions
03.2020 - 09.2020
Wraparound Facilitator/ Community Support Specialist
Reading Department Chair, Reading Elective Course Lead, and Intervention Program Manager at West Memorial Junior High – Katy ISDReading Department Chair, Reading Elective Course Lead, and Intervention Program Manager at West Memorial Junior High – Katy ISD