Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jameka Dent

Summary

Qualified Customer Support Specialist with solid foundation in customer support. Successfully resolved numerous customer issues, contributing to high satisfaction rates. Demonstrated proficiency in problem-solving and effective communication.

Overview

10
10
years of professional experience

Work History

Bartender

MGM National Harbor
05.2024 - Current
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Contributed to a positive work environment through effective teamwork and communication with colleagues.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
  • Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
  • Maintained extensive knowledge of cocktail recipes and preparation techniques, ensuring high-quality beverage menu.
  • Adapted to fast-paced environment, effectively managing multiple drink orders simultaneously without compromising quality.
  • Improved team morale and efficiency, leading by example and offering support during peak hours.
  • Handled cash and card transactions accurately, reducing discrepancies and balancing till at end of each shift.
  • Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
  • Verified drinking age requirements of customers by carefully reviewing photo identification.
  • Kept bar stocked with liquors, juices and garnishes for drinks.

Event Producer, Host

The Expression Session
01.2015 - Current
  • Achieved seamless event execution through effective communication with vendors, caterers, and staff members.
  • Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
  • Increased client retention rates with exceptional customer service skills, timely responses to inquiries, and consistent updates on event progress.
  • Answered customer questions about hours, seating, and menu information.
  • Collaborated closely with clients during the planning process to ensure their objectives were met within the scope of the event.
  • Streamlined event operations by developing comprehensive project timelines, checklists, and budget guidelines for team members to follow.
  • Elevated brand awareness through the strategic planning of unique, engaging events tailored to specific target audiences.
  • Generated increased attendance to events by implementing targeted marketing strategies and promotional campaigns.
  • Developed creative concepts for various events to drive attendee engagement and deliver memorable experiences.
  • Improved overall event flow by designing floor plans that maximized space utilization while still adhering to safety regulations.
  • Excelled in time management while simultaneously overseeing multiple projects from inception to completion.
  • Facilitated positive first impressions for guests through friendly greetings, professional attire, and genuine enthusiasm for their visit.
  • Fostered a positive working environment through effective team collaboration and clear communication of roles and responsibilities.

Executive Administrative Assistant

Fit Realty & Associates
01.2020 - 06.2023
  • Maintained confidentiality when handling sensitive information, protecting company interests and employee privacy.
  • Handled administrative tasks such as expense report processing or invoice reconciliation efficiently; allowing executives to focus on high-priority responsibilities without distraction.
  • Responded to emails and other correspondence to facilitate communication and enhance business processes.
  • Managed inventory levels for office supplies, reducing waste while guaranteeing availability when needed.
  • Scheduled appointments and handled calenders for senior leadership.
  • Scheduled appointments promptly, ensuring optimal use of executive time while minimizing conflicts or cancellations.
  • Enhanced communication between departments through proactive coordination of meetings and events.
  • Ensured timely completion of projects by monitoring progress against deadlines, providing updates to executives as needed.
  • Produced accurate office files, updated spreadsheets, and crafted presentations to support executives and boost team productivity.

Education

Associate of Arts - Theatre And Business Management

Cuyahoga Community College
Cleveland, OH

High School Diploma -

James Ford Rhodes HighSchool
06-2010

Skills

  • Proficient in managing multiple tasks
  • Service excellence
  • Consistently dependable
  • Collaborative mindset
  • Event strategy development
  • Effective vendor negotiation
  • Event venue selection
  • Onsite project management
  • Multitasking proficiency
  • Polished professional image
  • Managing event logistics
  • Hospitality and accommodation

Timeline

Bartender

MGM National Harbor
05.2024 - Current

Executive Administrative Assistant

Fit Realty & Associates
01.2020 - 06.2023

Event Producer, Host

The Expression Session
01.2015 - Current

Associate of Arts - Theatre And Business Management

Cuyahoga Community College

High School Diploma -

James Ford Rhodes HighSchool

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