Jameka Hines
Columbus,GA
Summary
Proven track record in enhancing customer satisfaction. Expert in customer service and problem-solving, I excel in office environments. I'm willing to go extra mile to assist others with solving problems.
Overview
5
5
years of professional experience
Work History
Front Desk Receptionist
Holiday Inn Express Hotel
01.2024 - 06.2024
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Engaged in conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Collected room deposits, fees, and payments.
Technical Support Representative
Teleperformance
05.2023 - 11.2023
- Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions.
- Documented customer interactions in detail within the case management system.
- Troubleshooting hardware, software and network issues.
- Researched and identified solutions to technical problems.
Chat Agent
Sitel
10.2022 - 04.2023
- Guiding customers through the company software.
- Sending and responding to emails while chatting with customers.
- Responded to customer inquiries and provided accurate information about products and services via live chat.
- Monitored customer conversations and provided timely, knowledgeable assistance.
Front End Cashier
Walmart
03.2019 - 02.2023
- Enhanced customer satisfaction by providing efficient and friendly service during checkout.
- Maintained a well-organized and clean workstation, ensuring a positive shopping experience for customers.
- Supported stocking efforts by organizing shelves near the front end cashier area, maintaining a visually appealing presentation of merchandise.
Education
High School Diploma -
William Henry Spencer High School
Columbus, GA05.2020
Skills
- Customer Service
- Time Management
- Listening Skills
- Cash Handling
- Telephone Etiquette
- Problem-solving skills
- Issue handling
- Skilled in CRM
- Data Entry
- Call Answering and Routing
- Inbound and outbound calling
- Microsoft Office
Timeline
Front Desk Receptionist
Holiday Inn Express Hotel
01.2024 - 06.2024
Technical Support Representative
Teleperformance
05.2023 - 11.2023
Chat Agent
Sitel
10.2022 - 04.2023
Front End Cashier
Walmart
03.2019 - 02.2023
High School Diploma -
William Henry Spencer High School