Jameka Mclain
Hattiesburg,MS
Summary
Knowledgeable and dedicated professional with extensive experience as a patient advocate and in the customer service industry. Solid team player with positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain client satisfaction and assist them to the best of my ability. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and maintaining working relationships with clients.
Overview
11
11
years of professional experience
Work History
Healthcare Representative
Change Healthcare
09.2015 - Current
- Retrieved hospital referrals for self-pay patients.
- Screened for Medicaid and disability.
- Assisted patients with appropriate applications if they met program criteria.
- Managed incoming phone calls to resolve patient inquiries and refer calls to appropriate departments.
- Assisted patients in understanding how state and federal programs work.
- Followed up with doctors, nurses, and social workers to obtain necessary information to further assist patients.
Program Aide
Boys & Girls Club
02.2015 - 09.2015
- Monitored children's activities throughout day for safety.
- Assisted with maintenance of educational materials, books and toys for classroom.
- Implemented welcoming environment where children felt safe and secure and enjoyed interacting with others.
- Utilized positive reinforcement to help children develop communication, social engagement and collaboration skills.
Sales Associate
Plan 9
05.2012 - 02.2015
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Managed returns, exchanges and refunds in accordance with store policy.
- Answered customer questions about sizing, accessories, and merchandise care.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Solved customer challenges by offering relevant products and services.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
Education
Master of Science - Social Work
Louisiana State University And A&M College
Baton Rouge, LA08.2020
Bachelor of Science - Psychology
William Carey University
Hattiesburg, MS05.2015
Associate of Arts - General Studies
Pearl River Community College
Hattiesburg, MS05.2013
Skills
- Confidential Records Management
- Reading Comprehension
- Confidentiality Agreements
- Word Processing
- Observational Skills
- Records Preparation
- Interactive Communication Skills
- Communication Skills
- Social Perceptiveness
- Forms and Spreadsheet Creation
- Attentiveness
References
- Eric Chandler, professional reference, 662-299-1938
- Gisele Figures, assistant district manager, 251-455-4347
- Aquavia Lightsey, professional reference, 601-498-1466
Timeline
Healthcare Representative
Change Healthcare
09.2015 - Current
Program Aide
Boys & Girls Club
02.2015 - 09.2015
Sales Associate
Plan 9
05.2012 - 02.2015
Master of Science - Social Work
Louisiana State University And A&M College
Bachelor of Science - Psychology
William Carey University
Associate of Arts - General Studies
Pearl River Community College