JAMEKA MOORE
Spring,TX
Summary
Dedicated Customer Service Specialist with exceptional prioritization and multitasking abilities in fast-paced environments. A valuable team player who consistently contributes to the achievement of personal and business goals. Recognized for effectively resolving escalated customer support issues. As a detailed Client Service Associate, possesses excellent organizational skills and excels in working with diverse customer bases. Seeking a new opportunity where hard work and dedication will be highly valued. Motivated by new challenges, brings a strong work ethic, adaptability, and exceptional interpersonal skills to every task. Skilled at working independently and quickly acquiring new skills.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
TTEC
12.2022 - 02.2024
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Answered 60-70 inbound calls, chats and emails to facilitate customer service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Developed strong customer relationships to encourage repeat business.
- Developed strong relationships with customers by providing personalized assistance and support.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Participated in training programs to enhance product knowledge and customer service skills.
- Conducted training sessions for new hires, ensuring consistent level of service across team.
RETAIL COLLECTIONS AGENT
BREAD FINANCIAL
09.2022 - 03.2023
- Arrange for debt repayment to be establish, repayment schedule based on members financial situations
- Persuade members to pay amounts due on credit accounts, make settlements on delinquent accounts and payoffs.
- Negotiated payment plans with customers to ensure timely repayment of debt.
- Contacted customers and explained debt management to encourage timely debt payments.
- Processed payments through various methods such as credit cards, online banking and cash transactions.
- Maintained high volume of calls and met demands of busy and productive group.
- Exceeded monthly targets consistently as a result of strong negotiation skills combined with effective account management strategies.
- Contributed to a positive team atmosphere by providing support, sharing knowledge, and participating in departmental initiatives.
- Researched billing errors and discrepancies to initiate corrective action.
INTAKE SPECIALIST
COHERE HEALTH
10.2021 - 01.2023
- Responsible for completing phone screening follow up for admissions and continued placement in certified facilities
- Managed Email/Fax reviewing outgoing correspondence for proper attachments, signatures, clearances, and conformances to agency procedures.
- Conducted initial intake interview to obtain client information, including biographical data, medical history, presenting problem, legal status, and other pertinent information.
- Answered and logged incoming inquiries via phone, fax and email.
- Updated patient information on computer system to maintain billing accuracy.
- Maintained clinical records and required paperwork in compliance with agency standards.
- Completed intake assessment forms and filed clients' charts.
- Collected, verified, recorded and processed client demographics, insurance payments, and referral information.
- Demonstrated adaptability when faced with changing circumstances or new challenges within the role, maintaining consistent performance levels under pressure.
BILLING AND SALES REPRESENTATIVE
DUKE ENERGY
07.2019 - 10.2021
- Responsible for the accuracy of residential billing, private pay subscriptions and support
- Complaint Resolution
- Answer calls and correspondence from customers to identify their needs, respond to inquires via chat and phone
- Discuss product protection, billing and quotes.
- Performed cash, card, and check transactions to complete customer purchases.
- Developed strong rapport with customers and created positive impression of business.
- Increased market penetration with introduction of innovative sales tactics.
- Achieved consistently high customer satisfaction ratings by tailoring solutions to individual needs.
Education
High School Diploma -
HILLCREST HIGH SCHOOL
Memphis, TN05.2009
Skills
- Customer Service
- Active Listening
- Call center experience
- Microsoft Excel
- Call Management
- Follow-up skills
- Appointment Scheduling
- Team Development
- Administrative Support
- Customer Relationship Management (CRM)
Timeline
Customer Service Representative
TTEC
12.2022 - 02.2024
RETAIL COLLECTIONS AGENT
BREAD FINANCIAL
09.2022 - 03.2023
INTAKE SPECIALIST
COHERE HEALTH
10.2021 - 01.2023
BILLING AND SALES REPRESENTATIVE
DUKE ENERGY
07.2019 - 10.2021
High School Diploma -
HILLCREST HIGH SCHOOL