Jamekia Crenshaw
Mobile,AL
Summary
Adept at optimizing clinic workflows and enhancing customer satisfaction, I leveraged strong organizational skills and professional telephone etiquette at Providence Hospital and Medical Centers. My background includes streamlining patient appointments and significantly reducing wait times, alongside providing exceptional support at UPS and Apple Support, demonstrating critical thinking and active listening to improve service quality.
Overview
2025
2025
years of professional experience
Work History
Medical Clerk
Providence Hospital and Medical Centers
- Set up patient appointments using scheduling software to optimize clinic flow and help reduce wait times.
- Verified insurance information and obtained pre-authorizations, promoting coverage for medical procedures.
- Assisted medical staff with administrative tasks, supporting smooth clinic operations.
- Handled confidential patient information with discretion in adherence to privacy and security regulations.
- Communicated effectively with patients and medical staff, addressing inquiries and concerns promptly.
- Reduced wait times with efficient patient check-in procedures, ensuring prompt service to all patients.
Customer Service Representative
UPS
04.2000 - 01.2025
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Conducted training sessions for new hires, ensuring consistent level of service across team.
- Met customer call guidelines for service levels, handle time and productivity.
Technical Support Representative
Apple Support
07.2013 - 12.2016
- Implemented automated solutions, increasing efficiency for recurring technical problems.
- Utilized ticketing systems for tracking and reporting technical issues, streamlining resolution processes.
- Compiled detailed reports, facilitating root cause analysis for recurring problems.
- Developed user manuals to simplify complex concepts for diverse user groups.
- Authored user guides, reducing support call volume and increasing user independence.
- Utilized diagnostic tools to resolve network issues, improving overall system performance.
- Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
- Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.
- Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
- Maintained a high level of expertise on company products, ensuring accurate information was provided to customers at all times.
- Documented customer interactions in detail within the case management system, ensuring comprehensive records were maintained for future reference.
- Used ticketing systems to manage and process support actions and requests.
- Delivered exceptional customer service by quickly addressing concerns and providing clear, concise explanations of technical solutions.
- Boosted first-call resolution rates with efficient problem-solving skills and deep product knowledge.
- Managed challenging customer situations with diplomacy and professionalism, often turning negative experiences into positive outcomes.
- Managed high levels of call flow and responded to technical support needs.
- Escalated high-priority cases promptly to ensure rapid response times for critical situations requiring advanced attention or expertise.
- Continuously updated personal technical knowledge through participation in workshops, seminars, and self-study to better serve the needs of clients.
- Assisted in streamlining internal processes, reducing call wait times and increasing overall efficiency.
- Implemented feedback from customers to improve overall quality of support services provided by the team.
- Conducted thorough research on reported issues, identifying root causes and implementing effective fixes to prevent future problems.
Education
High School Diploma -
Vigor High School
05.2000
Skills
- Strong organizational skills
- Copying documents
- Time management
- HIPAA regulations
- Critical thinking
- Professional telephone etiquette
- Decision-making
- Active listening
- Schedule management
- Detail-oriented focus
Timeline
Technical Support Representative
Apple Support
07.2013 - 12.2016
Customer Service Representative
UPS
04.2000 - 01.2025
Medical Clerk
Providence Hospital and Medical Centers
High School Diploma -
Vigor High School
Similar Profiles
Samone VoSamone Vo
Registered Nurse, Float Pool /Radiation Oncology Registered Nurse at Good Samaritan Hospital Medical CenterRegistered Nurse, Float Pool /Radiation Oncology Registered Nurse at Good Samaritan Hospital Medical Center
Gina AguillardGina Aguillard
Radiology Manager at Ochsner Medical CenterRadiology Manager at Ochsner Medical Center
Lee Sanders, RNLee Sanders, RN
Rehabilitation Nurse, House Supervisor, Casemanag at Bloomington regional rehabilitation hospitalRehabilitation Nurse, House Supervisor, Casemanag at Bloomington regional rehabilitation hospital