Jamekia Jackson
Brockton,MA
Summary
Adept at enhancing quality control and assurance at Judge Rotenberg Educational Center, I spearheaded comprehensive plans and trained staff, significantly elevating standards. My crisis intervention expertise fostered trust and safety, showcasing my decision-making and quality control program development skills. Achievements include streamlining processes and improving team morale through effective communication and leadership. V Talented Scheduler with a hardworking mentality and an organized approach. Familiar with compliance and documentation requirements.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Quality Control
Judge Rotenberg Educational Center
05.2009 - Current
- Developed and executed comprehensive quality control plans for students and clients.
- Reduced scheduling conflicts and ensured timely execution of tasks through proactive rescheduling and resource allocation adjustments.
- Implemented quality control measures, ensuring high standards for all completed work.
- Trained workers in different departments in improved procedures designed to enhance quality and eliminate errors.
- Supervised and directed quality control personnel through effective mentoring, coaching and work delegation.
- Set schedules for numerous staff by planning and designating shifts and hours.
- Developed strong relationships with employees, fostering trust and open communication around scheduling concerns or requests for accommodations.
- Elevated team morale by incorporating regular feedback into scheduling decisions, promoting a sense of ownership and accountability for all staff members.
Crisis Intervention Specialist
Judge Rotenberg Educational Center
05.2009 - Current
- Provided emotional support to clients, enabling them to better cope with challenging situations.
- Supported families in understanding their loved ones'' needs during times of crisis, promoting better engagement in the healing process.
- Mentored new team members on best practices within the field of crisis intervention, enhancing their skills and knowledge base.
- Developed strong rapport with clients, establishing trust and fostering open communication channels.
- Provided emergency response in crisis situations to diffuse tensions and prevent violence.
Education
High School Diploma -
Boston Community Leadership Academy
Hyde Park, MA06.2005
Skills
- Quality Control policies and procedures
- Quality Control Programs
- Supported quality control measures by properly inspecting schedules a
- Quality control understanding
- Quality Assurance
- Decision-Making
- Safety policies and procedures
Certification
- Crisis trained
- first aid/ CPR/AED certified
- MAP trained
- safety care certified
Timeline
Quality Control
Judge Rotenberg Educational Center
05.2009 - Current
Crisis Intervention Specialist
Judge Rotenberg Educational Center
05.2009 - Current
High School Diploma -
Boston Community Leadership Academy