Jamel Adams
Stamford,CT
Summary
Dynamic professional with a proven track record at Porsche, enhancing customer satisfaction and service sales. Excelled in multitasking and problem-solving, leveraging strong communication and technical skills, including proficiency in CRM and CDK. Achieved significant improvements in service efficiency and customer retention through innovative strategies and exceptional interpersonal abilities.
Overview
4
4
years of professional experience
Work History
Service Advisor Porsche Brand Ambassador
Porsche
01.2023 - 05.2024
- Responsible for service sales and gross profit, and plays a key role in ensuring customer satisfaction
- Greet customers promptly and courteously, schedule appointments, interpret customer statements accurately, and secure agreement from customers before repairs begin
- Advise customers on car care and maintenance
Water System Tech
Rocco Water Systems
01.2022 - 01.2023
- Maintaining and repairing home water systems to guarantee quality water in the home
- Consisting of recalibration or replacement of faulty equipment, collecting water samples, relaying testing results, and creating detailed water result reports
Service Writer
Prestige Volkswagen of Stamford
01.2021 - 01.2022
- Provided main point of contact service to customers looking to service their vehicles
- Collaborate with service technicians and management for each vehicle serviced
- Advise customers on car care and recommended maintenance, schedule appointments, and provide customer with updates on services being performed until complete
Service Writer
Kia
01.2021 - 12.2021
- Greet customers, listen to their description of the problems or service needed, determine the type of service required, and prepare repair orders
- If a vehicle requires additional repairs not covered in the original order, provide an estimate of the additional cost to the customer for permission to do the work
- Advise customers on other available services
Sr. Sales/Customer Service Associate
UbreakIfix
01.2020 - 01.2021
- Responsible for developing innovative sales strategies for the sales team
- Managed inventory by ordering new stock and ensuring that the store had adequate supplies
- Maintained open communication channels between customers and technicians throughout the repair process to ensure transparency and customer satisfaction
- Provided customer follow-ups boosting customer retention after repairs were completed
Education
CompTIA Courses - A+, Networking and Security
Housatonic Community College
12.2018
Bachelor Of Liberal Arts - Cultural Anthropology
University of Connecticut
Storrs, CT12.2006
Skills
- Client/customer service skills
- Interpersonal skills
- Communication skills
- Multitasking abilities
- Meeting deadlines
- Problem solving
- Team-oriented
- Office administration
- Project coordination
- Technical support
- Troubleshooting
- Microsoft Office Suite
- HTML
- CSS
- JavaScript
- VinSolutions
- CRM
- CDK
Accomplishments
- Achieved saved company time and money through effectively completing tasks in a timely manner.
- Collaborated with team of 10 in the development of pharmaceutical focus groups for companies such as Eli Lilly.
Timeline
Service Advisor Porsche Brand Ambassador
Porsche
01.2023 - 05.2024
Water System Tech
Rocco Water Systems
01.2022 - 01.2023
Service Writer
Prestige Volkswagen of Stamford
01.2021 - 01.2022
Service Writer
Kia
01.2021 - 12.2021
Sr. Sales/Customer Service Associate
UbreakIfix
01.2020 - 01.2021
CompTIA Courses - A+, Networking and Security
Housatonic Community College
Bachelor Of Liberal Arts - Cultural Anthropology
University of Connecticut
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