Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
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Jamel Benson

Charlotte,NC

Summary

Knowledgeable and dedicated customer service professional with extensive experience in Customer Service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Self-Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented. Astute Call Center professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections. End goal is to always grow and advance

Overview

9
9
years of professional experience

Work History

Senior Customer Success Representative

WellsFargo
Charlotte, North Carolina
03.2020 - Current
  • Recommend products to customers when necessary; thoroughly explaining details.
  • Consult with outside parties to resolve discrepancies and create expert solutions.
  • Meet customer call guidelines for service levels, handle time and productivity.
  • Exhibit high energy and professionalism when dealing with clients and staff.
  • Maintain up-to-date knowledge of product and service changes.
  • Support performance of less experienced Customer Service Representatives, new or enhanced services and procedural changes, and overall effectiveness of team
  • Perform complex customer support tasks and research to resolve complex customer problems
  • Assist managers or supervisors on handling escalated inquiries or complaints

Customer Success Associate

WellsFargo
Columbia , SC
08.2017 - Current
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered constant flow of customer calls with minimal wait times.
  • Review basic or tactical customer issues regarding products and services, billing, account questions, or account transactions with narrower impact
  • Received direction from managers and exercise judgement within defined parameters while developing understanding of related policies , procedures, or compliance requirements

Dietary Aide/Dishwasher

Colonial Gardens Alzheimer's Special Care Center
West Columbia, SC
07.2016 - 08.2017
  • Served meals to residents in accordance with established schedules and dietary procedures.
  • Washed plates, cups, serving and eating utensils and kitchen equipment in commercial dishwasher.
  • Maintained strict levels of cleanliness for tables, floors and prep areas.
  • Cleared tables and removed dishes, trays and utensils from dining room to dishwashing area.
  • Delivered nourishment and supplements to nurse station for distribution to specific residents.

Education

No Degree - Medical Billing & Coding

Southeastern Institute - Columbia
Columbia, SC

GED -

Granby Adult Education
Cayce, SC
05.2009

Skills

  • Customer Outreach
  • Building Customer Trust and Loyalty
  • Calm and Professional Under Pressure
  • Responding to Difficult Customers
  • Issue and Complaint Resolution
  • Customer Account Management
  • Critical Thinking

Accomplishments

  • Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
  • Achieved and maintained 100% QA through effectively using the resources/platform provided to ensure accuracy on knowledge given to bankers/clients.
  • Multiple of in hand accolades which contributed to my current senior position

Languages

English
Native or Bilingual
ASL
Limited Working

Timeline

Senior Customer Success Representative

WellsFargo
03.2020 - Current

Customer Success Associate

WellsFargo
08.2017 - Current

Dietary Aide/Dishwasher

Colonial Gardens Alzheimer's Special Care Center
07.2016 - 08.2017

No Degree - Medical Billing & Coding

Southeastern Institute - Columbia

GED -

Granby Adult Education

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Jamel Benson