Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Timeline
Generic

JAMEL BURRUS

Missouri,MO

Summary

Professional with significant expertise in team leadership and operational management. Proven track record in driving team collaboration and delivering impactful results. Skilled in conflict resolution, process optimization, and strategic planning, with flexible approach to evolving business needs. Known for reliability, strong communication, and fostering productive work environment.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Supervisor Security Guard/Customer Service Representative

Allied University
06.2024 - Current
  • Ensures that associates in the building have proper access to enter the building
  • Conduct audits for keys
  • Conduct Audits for X-rays
  • Respond to alarms by using Guardian SAFE
  • Make access badges for all employees at the Amazon site
  • Take concerns regarding lost items or grievances about parking tickets
  • Ensure that clients who are visiting the building are greeted and escorted to the proper areas
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Managed approximately 30 incoming calls, emails, and faxes per day from clients and customers
  • Managed access control systems to ensure authorized entry, maintaining a secure environment.
  • Conducted safety audits, identifying and mitigating potential hazards to prevent accidents.
  • Improved public safety by vigilantly patrolling event spaces during high-traffic gatherings.

Security Guard

1st Class Security
03.2023 - 06.2024
  • Monitor premises, ensuring safety and security for over 200 clients daily - Reduced incidents by 18%
  • Surveillance proficiency - Quick response to emergencies - Enhanced overall safety
  • Eager to learn and apply new skills effectively in a dynamic work environment.
  • Enhanced client security, reducing incidents by 18% through effective surveillance.
  • Maintained a safe environment for staff and visitors through proactive surveillance and communication.
  • Responded quickly to emergency situations to assess and deflect issues.

Security Guard

Guardus
05.2020 - 12.2022
  • Monitored gate access, ensuring security protocols were followed, reducing unauthorized entries by 15%
  • Implemented rigorous security checks, enhancing overall safety and reducing risks.
  • Provided training to new guards, fostering a team-oriented environment, and improving vigilance.
  • Maintained the safety checks throughout the STHL Plant
  • Developed new security protocols that decreased potential threats and secured premises.
  • Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
  • Completed full building and grounds patrols to spot and investigate concerns.

Security Guard

Guardus
05.2019 - 12.2020
  • Ensured bank security by monitoring premises and addressing threats, enhancing overall safety.
  • We conducted regular patrols in the parking lot, reducing unauthorized access and incidents.
  • Identified potential security risks and implemented measures to prevent breaches, improving safety.
  • Collaborated with the team to maintain a secure environment, fostering a sense of safety among staff.
  • Checked and verified photo identification before granting facility access.
  • Provided excellent customer service to clients while maintaining vigilance in addressing security concerns or issues that arose onsite.
  • Maintained a safe environment for staff and visitors through proactive surveillance and communication.
  • Checked the identification of persons entering and exiting the facility to eliminate unauthorized visitors.
  • Completed whole building and grounds patrols to spot and investigate concerns.
  • Enhanced team morale and cohesiveness with regular training sessions on security best practices.
  • Managed approximately 50 emails, texts, and faxes from clients and employees a day.

Education

Bachelor of Science - Cybersecurity

Southern New Hampshire University
New Hampshire, OH
06.2027

High School Diploma -

Bayside High School
Virginia Beach, VA
06-2012

Skills

  • Attention to detail
  • Able to work in a fast-paced environment
  • Emergency Response
  • Risk Management
  • Administrative experience
  • Team Building
  • Microsoft Word Proficient
  • Excel Proficient
  • Training and mentoring
  • Goal oriented
  • Staff management
  • Customer service

Accomplishments

  • Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
  • Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
  • Customer Relations - Earned highest marks for customer satisfaction, company-wide.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Supervised team of 12 staff members.

Certification

  • CPR License -EXP-05/20/2026
  • License - Security Officer Card EXP - 09/14/2029
  • Leadership Training Through NSLS

Languages

English
Native or Bilingual

Timeline

Supervisor Security Guard/Customer Service Representative

Allied University
06.2024 - Current

Security Guard

1st Class Security
03.2023 - 06.2024

Security Guard

Guardus
05.2020 - 12.2022

Security Guard

Guardus
05.2019 - 12.2020

Bachelor of Science - Cybersecurity

Southern New Hampshire University

High School Diploma -

Bayside High School

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