Jamel Capers
The Bronx,NY
Summary
With 11 years of experience in the security field, including 8 years in shelters, I am a professional seeking a role to ensure a safe and secure environment for customers and employees. My expertise lies in patrolling, monitoring premises and personnel, as well as training and supervising guards. Punctuality and professionalism are integral to my work ethic and I excel both independently and as a team player. I approach every task with confidence, knowing that I can quickly adapt and master any challenge. It is worth noting that I am authorized to work in the US for any employer.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Shift Supervisor
Children's Rescue Fund
09.2024 - Current
- Maintain a safe environment for clients
- Provide excellent customer service to all clients & visitors
- Maintain CCTV observation from inside & outside of the facility
- Sign clients, visitors & vendors inside & outside of the facility
- Conduct fire watch every hour throughout my tour
- Conduct monthly fire drills
- Conduct room checks for clients who are absent
- Help provide coverage when needed
- Make sure clients have their children when they sign in & out of the facility
- Administer & maintain policies to ensure physical safety of the facility & its occupants
- Supervise, train, & manage security & inter-departmental staff
- Responsible for the overall operation of the Security Department
- Investigate any security related matter associated within area of responsibility
- Implement safety regulations & procedures to minimize risk of workplace injury
- Ensure compliance with all DHS & FDNY policies, procedures & protocols
- Writing incident reports & submitting them through CARES
- Finalizing & submitting DHS roster through CARES
- Test fire panel on a daily basis to make sure its functional
- Conduct monthly supervisions with staff
- Conduct monthly meetings to discuss new agendas
- Provided ongoing support to employees during challenging situations, offering guidance on problem-solving techniques for improved efficiency outcomes.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Conducted regular performance evaluations, providing constructive feedback to help employees grow professionally.
- Managed shift operations supplied resources and monitored team performance to keep business profitable and running smoothly.
Shift Supervisor/Security Manager
Women In Need
06.2020 - 09.2024
- Maintain a safe environment for clients
- Provide excellent customer service to all clients & visitors
- Maintain CCTV observation from inside & outside of the facility
- Sign clients, visitors & vendors inside & outside of the facility
- Conduct fire watch every hour throughout my tour
- Conduct monthly fire drills
- Conduct room checks for clients who are absent
- Help provide coverage when needed
- Make sure clients have their children when they sign in & out of the facility
- Administer & maintain policies to ensure physical safety of the facility & its occupants
- Supervise, train, & manage security & inter-departmental staff
- Responsible for the overall operation of the Security Department
- Investigate any security related matter associated within area of responsibility
- Implement safety regulations & procedures to minimize risk of workplace injury
- Ensure compliance with all DHS & FDNY policies, procedures & protocols
- Writing incident reports & submitting them through CARES
- Finalizing & submitting DHS roster through CARES
- Hire & train new staff
- Managing security personnel
- Creating schedule for security staff
- Overseeing maintenance staff
- Enforce security policies
- Conduct regular security inspections
- Establishing emergency response strategies
- Develop safety & security policies
- Incident detection & management
- Monitoring regulation compliance
- Develop operations goals and objectives, procedures, making recommendations for changes to existing standards and procedures
- Establish and implement team schedules and work tasks for the team
- Report to Operations/Security and Site Directors about all activities, needs/concerns and incidents within the facility
- Communicate all operating/security procedures and/or issues at department meetings
- Contact vendors when needed
Safety Aide/Safety Supervisor
Homes for the Homeless
02.2018 - 12.2020
- Maintain a safe environment for clients
- Provide excellent customer service to all clients & visitors
- Maintain CCTV observation from inside & outside of the facility
- Sign clients, visitors & vendors inside & outside of the facility
- Conduct fire watch every hour throughout my tour
- Conduct monthly fire drills
- Conduct room checks for clients who are absent
- Make sure clients have their children when they sign in & out of the facility
- Administer & maintain policies to ensure physical safety of the facility & its occupants
- Supervise, train, & manage security & inter-departmental staff
- Responsible for the overall operation of the Security Department
- Investigate any security related matter associated within area of responsibility
- Implement safety regulations & procedures to minimize risk of workplace injury
- Ensure compliance with all DHS & FDNY policies, procedures & protocols
- Writing incident reports & submitting them through CARES
- Finalizing & submitting DHS roster through CARES
- Scan clients sign in sheets as well as the roster to CARES on a nightly basis
Security Guard
Comunilife, Inc.
12.2016 - 02.2018
- Maintain a safe environment for clients
- Provide excellent customer service to all clients & visitors
- Maintain CCTV observation from the inside & outside of the facility
- Conduct a head count at the beginning of every tour
- Conduct verticals every hour & check on any high risk clients every30 minutes throughout my tour
- Report any incidents or vandalism of the property to the clinical supervisor
- Make sure clients have their medication
- Answer & transfer all telephone calls
Security Guard
JBR Contracting
08.2013 - 12.2016
- Provide a safe environment for my coworkers and the people around me
- Make my rounds hourly or every half an hour when told
- Provide the best top customer service to every guest
- Keep supervisor on call in case of any emergency
- Maintain CCTV observation throughout the whole building during my tour
- Let my supervisor know when ever elevators were not working
- Responsibilities:
Education
High School Diploma -
Discovery High School
Bronx, NY06.2012
Skills
- Receptionist
- Time Management
- Security
- Excel
- Customer Service
- Typing
- Organizational Skills
- Management
- Microsoft Office
- Training
- Communications
- Writing Skills
- Active Directory
- Supervising Experience
- CCTV
- Help Desk
- Operating Systems
- Shift management
- Supervising experience
- Customer service
- Training & development
- Operating systems
- Microsoft Windows Server
- Windows
- Team management (5 years)
- Communication skills
- Fire alarm
- Computer skills
- English
- Customer relationship management
- Conflict management
- Computer literacy
- Adobe Acrobat
- Front desk
- Help desk
- Analysis skills
- Organizational skills
- Employment & labor law
- Time management
- Payroll
- Materials management
- Writing skills
- Leadership
- First aid
- IT
- Safety awareness
- Operations management
- Conflict resolution techniques
- Schedule management
- Policy enforcement
- Staff scheduling
- Staff motivation
- Staff development
Certification
- Security Eight Hour Annual In Service Training Course September2014 to January2025
- Security Sixteen Hour On The Job Training Course September2014 to Present
- Security Guard License April2013 to February2026
- First Aid CPR AED September2024 to September2026
- CPI May2023 to May2025
- Mental Health First Aid July2018 to July2025
- Mandated Reporter February2023 to Present
- F02 Fire Guard April2018 to April2027
- F80 Fire Guard August2018 to August2027
- Guard Card
- First Aid Certification September2024 to September2026
- CPR Certification September2024 to September2026
Timeline
Shift Supervisor
Children's Rescue Fund
09.2024 - Current
Shift Supervisor/Security Manager
Women In Need
06.2020 - 09.2024
Safety Aide/Safety Supervisor
Homes for the Homeless
02.2018 - 12.2020
Security Guard
Comunilife, Inc.
12.2016 - 02.2018
Security Guard
JBR Contracting
08.2013 - 12.2016
- Security Eight Hour Annual In Service Training Course September2014 to January2025
- Security Sixteen Hour On The Job Training Course September2014 to Present
- Security Guard License April2013 to February2026
- First Aid CPR AED September2024 to September2026
- CPI May2023 to May2025
- Mental Health First Aid July2018 to July2025
- Mandated Reporter February2023 to Present
- F02 Fire Guard April2018 to April2027
- F80 Fire Guard August2018 to August2027
- Guard Card
- First Aid Certification September2024 to September2026
- CPR Certification September2024 to September2026
High School Diploma -
Discovery High School
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