Jamel Capers
Bronx,USA
Summary
Dedicated and results-oriented professional with 11 years of experience in the security field, 8 of those years in NYC Shelter system, seeking to continue my transition into an Operations Manager role in a shelter environment. Skilled in managing teams, maintaining safe and supportive facilities, and developing operational protocols to ensure efficiency and compliance. Strong background in risk management, crisis response, and creating secure, adapting at improving operational efficiency and delivering high-quality service in fast-paced, high-pressure environments, welcoming spaces for vulnerable populations. Committed to applying leadership, organizational, and safety expertise to support the shelter’s mission and provide high-quality services to residents and staff.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Operations Manager
NAICA-Bronx, NY
03.2025 - Current
- Oversee daily shelter operations, including facility management, maintenance, and logistics
- Supervise front desk staff, custodial teams, and kitchen or service personnel as applicable
- Ensure the shelter environment is safe, clean, and welcoming for residents and staff
- Manage inventory and procurement of supplies, food, hygiene products, and equipment
- Collaborate with case management and program staff to support smooth service delivery
- Develop and implement operational policies, emergency protocols, and safety procedures
- Monitor building systems and coordinate repairs and maintenance with vendors
- Ensure compliance with fire codes, health and safety regulations, and shelter standards
- Maintain accurate records of facility inspections, incidents, and supply usage
- Assist with budget management related to operations and facility expenses
- Respond to facility emergencies and resolve operational issues in a timely manner
- Support the shelter’s mission and values through compassionate leadership and teamwork
- Be present & conduct walkthroughs with city inspectors & contractors when on site
- Update & monitor critical files
- Administer & maintain policies to ensure physical safety of the facility & its occupants
- Supervise, train, & manage security & inter-departmental staff
- Responsible for the overall operation of the Security Department
- Investigate any security related matter associated within area of responsibility
- Implement safety regulations & procedures to minimize risk of workplace injury
- Ensure compliance with all DHS & FDNY policies, procedures & protocols
- Writing incident reports, updating & submitting them through CARES
- Finalizing & submitting DHS roster through CARES
- Hire & train new staff
- Managing security personnel
- Creating schedule for security staff
- Overseeing maintenance staff
- Enforce security policies
- Conduct regular security inspections
- Establishing emergency response strategies
- Develop safety & security policies
- Incident detection & management
- Monitoring regulation compliance
- Develop operations goals and objectives, procedures, making recommendations for changes to existing standards and procedures
- Establish and implement team schedules and work tasks for the team
- Report to Operations/Security and Site Directors about all activities, needs/concerns and incidents within the facility
- Communicate all operating/security procedures and/or issues at department meetings
- Contact vendors when needed
Shift Supervisor
Children's Rescue Fund-Bronx, NY
09.2024 - Current
- Maintain a safe environment for clients
- Provide excellent customer service to all clients & visitors
- Maintain CCTV observation from inside & outside of the facility
- Sign clients, visitors & vendors inside & outside of the facility
- Conduct fire watch every hour throughout my tour
- Conduct monthly fire drills
- Conduct room checks for clients who are absent
- Help provide coverage when needed
- Make sure clients have their children when they sign in & out of the facility
- Administer & maintain policies to ensure physical safety of the facility & its occupants
- Supervise, train, & manage security & inter-departmental staff
- Responsible for the overall operation of the Security Department
- Investigate any security related matter associated within area of responsibility
- Implement safety regulations & procedures to minimize risk of workplace injury
- Ensure compliance with all DHS & FDNY policies, procedures & protocols
- Writing incident reports & submitting them through CARES
- Finalizing & submitting DHS roster through CARES
- Test fire panel on a daily basis to make sure its functional
- Conduct monthly supervisions with staff
- Conduct monthly meetings to discuss new agendas
Shift Supervisor/Security Manager
Women In Need-Bronx, NY
06.2020 - 09.2024
- Maintain a safe environment for clients
- Provide excellent customer service to all clients & visitors
- Maintain CCTV observation from inside & outside of the facility
- Sign clients, visitors & vendors inside & outside of the facility
- Conduct fire watch every hour throughout my tour
- Conduct monthly fire drills
- Conduct room checks for clients who are absent
- Help provide coverage when needed
- Make sure clients have their children when they sign in & out of the facility
- Administer & maintain policies to ensure physical safety of the facility & its occupants
- Supervise, train, & manage security & inter-departmental staff
- Responsible for the overall operation of the Security Department
- Investigate any security related matter associated within area of responsibility
- Implement safety regulations & procedures to minimize risk of workplace injury
- Ensure compliance with all DHS & FDNY policies, procedures & protocols
- Writing incident reports & submitting them through CARES
- Finalizing & submitting DHS roster through CARES
- Hire & train new staff
- Managing security personnel
- Creating schedule for security staff
- Overseeing maintenance staff
- Enforce security policies
- Conduct regular security inspections
- Establishing emergency response strategies
- Develop safety & security policies
- Incident detection & management
- Monitoring regulation compliance
- Develop operations goals and objectives, procedures, making recommendations for changes to existing standards and procedures
- Establish and implement team schedules and work tasks for the team
- Report to Operations/Security and Site Directors about all activities, needs/concerns and incidents within the facility
- Communicate all operating/security procedures and/or issues at department meetings
- Contact vendors when needed
Safety Aide/Safety Supervisor
Homes for the Homeless-Bronx, NY
02.2018 - 12.2020
- Maintain a safe environment for clients
- Provide excellent customer service to all clients & visitors
- Maintain CCTV observation from inside & outside of the facility
- Sign clients, visitors & vendors inside & outside of the facility
- Conduct fire watch every hour throughout my tour
- Conduct monthly fire drills
- Conduct room checks for clients who are absent
- Make sure clients have their children when they sign in & out of the facility
- Administer & maintain policies to ensure physical safety of the facility & its occupants
- Supervise, train, & manage security & inter-departmental staff
- Responsible for the overall operation of the Security Department
- Investigate any security related matter associated within area of responsibility
- Implement safety regulations & procedures to minimize risk of workplace injury
- Ensure compliance with all DHS & FDNY policies, procedures & protocols
- Writing incident reports & submitting them through CARES
- Finalizing & submitting DHS roster through CARES
- Scan clients sign in sheets as well as the roster to CARES on a nightly basis
Security Guard
Comunilife, Inc.-Bronx, NY
12.2016 - 02.2018
- Maintain a safe environment for clients
- Provide excellent customer service to all clients & visitors
- Maintain CCTV observation from the inside & outside of the facility
- Conduct a head count at the beginning of every tour
- Conduct verticals every hour & check on any high risk clients every 30 minutes throughout my tour
- Report any incidents or vandalism of the property to the clinical supervisor
- Make sure clients have their medication
- Answer & transfer all telephone calls
Security Guard
JBR Contracting-Brooklyn, NY
08.2013 - 12.2016
- Provide a safe environment for my coworkers and the people around me
- Make my rounds hourly or every half an hour when told
- Provide the best top customer service to every guest
- Keep supervisor on call in case of any emergency
- Maintain CCTV observation throughout the whole building during my tour
- Let my supervisor know when ever elevators were not working
Education
High School Diploma -
Discovery High School
Bronx, NY06.2012
Skills
- Proficient typing skills
- Reception management
- Payroll processing expertise
- Operating system expertise
- Effective leadership
- Client support
- Proficient in Microsoft Office
- Inventory control
- Proficient in organization techniques
- Customer assistance
- Active Directory
- Customer service
- Management
- Operating systems
- Team management (5 years)
- Excel
- Time Management
- CCTV
- Shift management
- First aid
- Computer literacy
- English
- Front desk
- Writing skills
- Windows
- Conflict management
- Training
- Time management
- IT
- Writing Skills
- Analysis skills
- Training & development
- Supervising experience
- Customer relationship management
- Employment & labor law
- Security
- Communications
- Computer skills
- Adobe Acrobat
- Supervising Experience
- Fire alarm
- Organizational skills
- Help desk
- Communication skills
- Microsoft Windows Server
Certification
- Mandated Reporter
- February 2023 to Present
- Security Sixteen Hour On The Job Training Course
- September 2014 to Present
- Guard Card
- F80 Fire Guard
- August 2018 to August 2027
- F02 Fire Guard
- April 2018 to April 2027
- CPR Certification
- September 2024 to September 2026
- First Aid CPR AED
- First Aid Certification
- Security Guard License
- April 2013 to February 2026
- Mental Health First Aid
- July 2018 to July 2025
- CPI
- May 2023 to May 2025
- Security Eight Hour Annual In Service Training Course
- September 2014 to January 2025
Timeline
Operations Manager
NAICA-Bronx, NY
03.2025 - Current
Shift Supervisor
Children's Rescue Fund-Bronx, NY
09.2024 - Current
Shift Supervisor/Security Manager
Women In Need-Bronx, NY
06.2020 - 09.2024
Safety Aide/Safety Supervisor
Homes for the Homeless-Bronx, NY
02.2018 - 12.2020
Security Guard
Comunilife, Inc.-Bronx, NY
12.2016 - 02.2018
Security Guard
JBR Contracting-Brooklyn, NY
08.2013 - 12.2016
High School Diploma -
Discovery High School
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