Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

JAMEL DOSS

Fresh Meadows,NY

Summary

Dynamic and detail-oriented hospitality professional with a proven track record at Max Brenner Chocolate Bar, excelling in customer service and training new staff. Recognized for enhancing customer satisfaction through effective communication and meticulous beverage preparation, while fostering a collaborative team environment. Committed to delivering exceptional experiences and driving repeat business.

Overview

8
8
years of professional experience

Work History

Server

Delta One Lounge
New York, New York
05.2024 - Current
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Provided support and guidance to colleagues to maintain a collaborative work environment.
  • Asked customers about meals to assess satisfaction and collect vital feedback.
  • Participated in ongoing training to enhance job skills and knowledge.
  • Completed opening and closing checklists to ensure smooth restaurant operations.

Bar Team Leader

Max Brenner Chocolate Bar
New York City, NY
08.2019 - 05.2024
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
  • Cleaned counters, machines, utensils and seating areas daily.
  • Controlled line and crowd with quick, efficient service.
  • Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.
  • Created superlative coffeehouse experience through customer service, beverage preparation and presentation, in-store marketing and thorough cleanliness and sanitation of space.
  • Memorized ingredients and recipes for wide variety specialty drinks.
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
  • Boosted bar profitability, mentoring team members on routine procedures and productivity strategies.
  • Trained new bartenders on drink preparation, product promotion, garnish preparation and sanitation protocol.
  • Trained and mentored new personnel hired to fulfill various roles.
  • Described menu items to customers and suggested products based on stated preferences.
  • Restocked self-service area with sweeteners, stir sticks and coffee cup sleeves.

Server/Barista

Spot Dessert Bar
Manhattan, NY
09.2022 - 11.2022
  • Provided exceptional service to high volume of daily customers.
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Greeted customers, answered questions and recommended specials to increase profits.
  • Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
  • Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
  • Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
  • Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.

Associate

Shake Shack
Forrest Hills, NY
09.2018 - 08.2019
  • Marked clearance products with updated price tags
  • Processed all sales transactions accurately and in a timely fashion
  • Built and maintained effective relationships with peers and upper management
  • Organized the store by returning all merchandise to its proper place
  • Informed customers about sales and promotions in a friendly and engaging manner.
  • Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction and repeat business.
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
  • Created identical dishes numerous times daily with consistent care, attention to detail and quality.
  • Instructed new staff in proper food preparation, storage, use of kitchen equipment and sanitation.
  • Stayed current on specialized kitchen terminology and menu item abbreviations to best train workers for fast-paced work.

Cashier

Rite Aid － Fresh Meadows
, NY
09.2017 - 08.2018
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Helped customers complete purchases, locate items and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Answered questions about store policies and addressed customer concerns.
  • Worked closely with shift manager to solve problems and handle customer concerns.

Education

High School Diploma -

Thomas A Edison Career And Technical High School
Jamaica, New York
2017

Skills

  • Strong communication skills Dependable and reliable
  • Time management Active listening skills
  • Excellent multi-tasker
  • Courteous demeanor
  • Organization and Prioritization
  • Simulation Leadership
  • Customer Service
  • Detail-Oriented
  • Hospitality and Professionalism
  • Relationship Building
  • Workstation Maintenance
  • Training new staff

References

References available upon request.

Timeline

Server

Delta One Lounge
05.2024 - Current

Server/Barista

Spot Dessert Bar
09.2022 - 11.2022

Bar Team Leader

Max Brenner Chocolate Bar
08.2019 - 05.2024

Associate

Shake Shack
09.2018 - 08.2019

Cashier

Rite Aid － Fresh Meadows
09.2017 - 08.2018

High School Diploma -

Thomas A Edison Career And Technical High School

Similar Profiles

CREATE PROFILE
JAMEL DOSS