MARLON PERRY
Birmingham,AL
Summary
Dependable Coordinator provides excellent office management and administrative support. Possesses strong communication and interpersonal skills with demonstrated ability to manage competing priorities and meet deadlines. Creative problem solver with strong analytical and critical thinking skills.
Overview
21
21
years of professional experience
Work History
Neuropsych Testing Patient Service Coordinator I
UAB Center For Psychiatric Medicine
07.2021 - Current
- Scheduled appointments to enter appointment date and time into computerized scheduler.
- Respected patients by recognizing rights and maintaining confidentiality.
- Collected forms, insurance card and co-pay to facilitate registration process and prepare patient for appointment.
- Provided patient with after-visit summary and scheduled next appointment to maintain continuous care and facilitate treatment plan.
- Schedule Neuropsychological Testing for per surgery patients for Bariatric, Transplants, ADHD, and other Mental Health Issues.
Patient Encounter Specialist/Medical Records Specialist
UAB Center
10.2011 - 07.2021
- EMR Software Billing oversight Records management Current Organize and maintain health information both in paper files and in electronic systems.
- I check data for accuracy, record information and keep file folders and electronic databases up-to-date.
- Some of the data I manage includes patient information, medical histories, physician exams, test results, treatments and services provided.
- In addition to clerical duties, I often consult with health care professionals to make sure information is accurate.
- I must also follow best practices for security and patient confidentiality.
- I call patients daily to confirm appointments, do Audits on all Psychiatry doctors, and help with clerical at front desk.
- Documented patient information obtained from interviews.
- Maintained a clean reception area, including lounge and associated areas.
- Maintained appropriate filing of personal and professional documentation.
- Screened personal and business calls and directed them to the appropriate party.
- Audited new customer files to verify medical necessity and satisfaction of coverage criteria.
- Located, checked in and pulled medical records for appointments and incomplete patient charts.
- Check patients in and out of appointments.
- Schedule new and follow up appoints Verify insurance coverage.
Barista
Sheraton Hotel & Resorts
02.2018 - 03.2020
- Learned every menu preparation and numerous off-label drinks to meet all customer needs.
- Recommended products based on solid understanding of individual customer needs and preferences.
- Created over 50 drinks in average shifts with consistently positive customer satisfaction scores.
- Prevented infections and maintained store professionalism by cleaning and sanitizing work areas every 15 minutes.
- Complied with standards for merchandising, stocking and storing product.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
Shuttle Driver/Hotel Concierge
Sheraton Hotel Of Birmingham
03.2017 - 02.2018
- Enhanced customer satisfaction by providing timely and efficient shuttle services to various destinations.
- Ensured passenger safety by adhering to company protocols and traffic regulations during transit.
- Maintained a clean and comfortable vehicle for passengers, promoting a positive travel experience.
- Demonstrated excellent communication skills while interacting with passengers to address their needs and concerns.
- Collaborated with dispatchers to optimize route planning and scheduling for maximum efficiency.
- Developed strong knowledge of service area geography, enabling prompt navigation between destinations.
- Managed time effectively by prioritizing tasks and adapting to changing conditions or unforeseen circumstances.
Valet Attendant
Tutwiler Hampton Inn & Suites
02.2011 - 03.2017
- Answered department telephone calls within 3 rings, using correct salutations and telephone etiquette.
- Recommended top dining and entertainment options for guests in the Birmingham Downtown area.
- Valet park guest vehicles.
- Shuttle guest to and from Airport, as well as local attractions.
- Take guest luggage to their rooms.
- Greet guest with a warm smile, and using Hampton's Core Values.
Patient Escort
The Kirklin Clinic @ UAB
09.2007 - 10.2011
- Transport patients to and from their doctor's appointments, lab, radiology, and to hospital for admission.
- I also did specimen.
- Pick-up and Dispatcher.
- Helped patients move in and out of beds, baths, wheelchairs and automobiles.
- Maintained a clean, healthy and safe environment.
- Assisted with patient transfer and ambulation.
- Performed clerical duties, such as word processing, data entry, answering phones and filing.
- Transported patients to other areas of the hospital in wheelchairs and gurneys.
- Dispatched escorts to patients for proper transfers.
- Skillfully developed departmental goals, objectives, standards of performance, policies and procedures.
Shift Manager
McDonald's
06.2005 - 09.2007
- Correctly calculated inventory and ordered appropriate supplies.
- Recognized and formally acknowledged outstanding staff performance to boost company morale and productivity.
- Promoted a positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Oversaw front of house personnel to maintain adequate staffing and minimize overtime.
- Maintained a safe working and guest environment to reduce the risk of injury and accidents.
- Checked temperatures of freezers, refrigerators, and heating equipment to ensure proper functioning Cleaned and sterilized equipment and facilities Trained kitchen staff on proper use of equipment, food handling, and portion sizing.
Distributor
Simply Fashion's Distribution Center
03.2003 - 06.2007
- I repacked and distributed merchandise from warehouse to send to all Simply Fashion Stores across the USA.
Education
High School Diploma -
A.H. Parker High School
Birmingham, AL2002
Skills
- Records management Guest services
- CPR/First Aid certified Reservations and booking system
- Committed team player experience
- Efficient and reliable team player Luxury guest services
- HIPAA Compliant Courteous and helpful
- EMR Software
- Medical Terminology
- Automobiles
- Billing
- Charts
- Clerical
- CPR
- Data entry
- Databases
- Documentation
- EMR Software
- Fashion
- Filing
- First Aid
- Insurance
- Inventory
- Medical Terminology
- Personnel
- Pick
- Policies
- Psychiatry
- Radiology
- Reception
- Staffing
- Team player
- Telephone
- Telephone etiquette
- Answering phones
- Word processing
- Recordkeeping
- Appointment Scheduling
- Healthcare Systems Knowledge
- Scheduling Diagnostic Procedures
- Financial Procedures Adherence
- Customer Service
- Registration and Admissions
- HIPAA Compliance
- Registration management
- Multitasking and Organization
Timeline
Neuropsych Testing Patient Service Coordinator I
UAB Center For Psychiatric Medicine
07.2021 - Current
Barista
Sheraton Hotel & Resorts
02.2018 - 03.2020
Shuttle Driver/Hotel Concierge
Sheraton Hotel Of Birmingham
03.2017 - 02.2018
Patient Encounter Specialist/Medical Records Specialist
UAB Center
10.2011 - 07.2021
Valet Attendant
Tutwiler Hampton Inn & Suites
02.2011 - 03.2017
Patient Escort
The Kirklin Clinic @ UAB
09.2007 - 10.2011
Shift Manager
McDonald's
06.2005 - 09.2007
Distributor
Simply Fashion's Distribution Center
03.2003 - 06.2007
High School Diploma -
A.H. Parker High School
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