Jamel Long
Philadelphia,PA
Summary
Experienced higher education professional with 18 years of expertise in advising, student development/support, academic and student affairs, online learning, and enrollment management. Seeking to leverage skills and expertise as the Assistant Dean & Director of Swarthmore College's Intercultural Center.
Overview
19
19
years of professional experience
Work History
Director of Student Affairs & Diversity
Temple University, Kornberg School of Dentistry
Philadelphia, PA
01.2020 - 08.2024
- Managed and directed daily operations of Student Affairs Office
- Provided advisement/assistance to a diverse student population of 500+ professional students
- Served as advisor to 15 undergraduate students in the 3+4 and pipeline programs
- Supervised a team of two as well as five work-study students
- Developed and managed the Student Support Program, enabling intervention for over 75 students
- Developed and managed the Student Event Request process that allowed Student Affairs to vet over 200 student organization events
- Advised a diverse range of student associations focused on identity and cultural representation
- Created and managed the Kornberg Peer Mentoring Program (including writing the handbook, developing the training, and the selection process) that successfully matched 100+ students with appropriate peer mentors
- Developed Alumini Mentoring Program matching over 25 underrepresented minority students with minority dentists
- Created monthly group mentoring sessions connecting minority alumni with underrepresented minority students
- Oversaw logisics for 30+ student organizations including organization elections, annual registration process, event planning, and budget allocations
- Planned and conducted orientation programming for three educational programs for over 220 new students each academic year
- Ensured compliance with accreditation standards for student affairs policies, programming, and practices.
- Established and enforced policies and rules governing student behavior
- Identified and addressed gaps in school policies
- Oversaw Student Council and class election process and leadership trainings
- Served as staff mentor to first year cohorts of 140 students
- Provided crisis intervention to students in need
- Fostered strong working relationships across various sectors like Disability Resources, Counseling, Title IX, Health Services
- Oversaw budget for Student Events
- Developed inaugural alumni magazine focused on diversity
- Conducted surveys on student satisfaction and school activities, formulated recommendations for Deans
- Reviewed Student Conduct Cases and provided recommendations to Honor Board Administrator and Deans
- Participated in candidate evaluation for 300+ dental school applicants
- Oversaw major school events such as Science in Dental Practice Day, White Coat, Student Organizations Fair, MLK Celebration Week,etc.
Director of Academic Affairs
Drexel University
Philadelphia, PA
08.2017 - 11.2019
- Oversaw day to day operations of Office of Academic Affairs
- Ensured that all academic advisors and program managers adheres to university policies, procedures, and deadlines.
- Assessed and addressed departmental needs by working with senior leadership, department chairs, program directors and managers, and academic advisors
- Served as first line of contact within Academic Affairs for all academic misconduct and grievance matters
- Partnered with Program Directors and external stakeholders on departmental Program Alignment Review process
- Assisted with data collection and compiles final reports for accrediting bodies and professional organizations such as CEPH and ASPPH
- Oversaw the AEFIS course evaluation process and worked with faculty to improve the student experience
- Oversaw the curriculum development process for the development of new course, certificate, and degree programs
- Along with Associate Dean, created and enforced systems, policies, and procedures in order to ensure educational consistency.
- Managed the undergraduate public health and Executive MPH programs and advised a population of 140 students
- Planned orientation and graduation activities/events
- Represented school on committees throughout the university
Graduate Programs Administrator/Program Manager
Drexel University
Philadelphia, PA
10.2015 - 08.2017
- Oversaw the coordination and management of a dozen graduate degree and certificate programs with a total enrollment of 330 students
- Served as Program Manager and academic advisor for all Executive MPH students (totaling 72)
- Along with Program Director, helped form academic partnerships with local organizations
- Managed the course evaluation process and prepares year end reports for each department, course, and faculty member, highlighting areas of strength and weaknesses (helped improve response rates by 10% in some areas)
- Ensured School of Public Health adhered to applicable university policies such as academic integrity, probation/academic warning, and academic dismissal
- Strategized and organized recruitment, admissions, and financial aid/scholarship initiatives and practices
- Collaborated with Associate Dean of Academic & Faculty Affairs on new academic program initiatives
- Reviewed and approved admissions recruitment materials for School of Public Health graduate programs
- Created and maintained Faculty and Student Handbooks
- Served as a member of the School of Public Health E-Learning team to ensure all online courses are developed and maintained according to Drexel University and Quality Matters standards
- Developed and promoted Doctoral Workshop Series as well as professional development workshops for Executive MPH students
- Addressed escalated student, staff, and faculty concerns
- Managed the academic data collection process for accreditation and strategic planning purposes
Program Manager/Graduate Advisor
Drexel University
Philadelphia, PA
09.2012 - 10.2015
- Handled all aspects of admissions into the online Higher Education Administration and Leadership and Human Resource Development MS Degree programs.
- Responsible for ushering in the largest cohort in program history
- Consistently met or exceeded target enrollment goals
- Responsible for student engagement initiatives- implemented program newsletter and alumni/new student mentoring program
- Developed personalized advising techniques that allows online students to feel more connected to campus, faculty, and staff
- Facilitated co-op opportunities and placement
- Collaborated with Program Director, fulltime faculty, and instructional design team on course development, course revisions, instructional design, and program assessments
- Assisted in the hiring, supervision, and training of new staff and faculty members
- Served as first line of contact for handling of student-faculty/administration conflict
- Directed textbook selection and ordering, syllabi development, and distribution
- Created and managed program social media pages
- Supervised over a dozen adjunct faculty
- Reviewed course evaluations and recommends performance improvements to faculty
- Provided advocacy for students to promote student success and retention by working closely with various departments on campus
- Assisted in the development of strategic branding plans, ensured website and marketing materials were up to-date and participated in on-campus information sessions to recruit students
- Prepared and delivered presentations for virtual open house recruitment sessions
- Served as the Chair for the School of Education’s Committee on Academic Standing
Assistant Director of Financial Aid
Drexel University
Philadelphia, PA
04.2010 - 09.2012
- Oversaw the processing of federal and university aid for 20,000 undergraduate and graduate students
- Hired, trained, and supervised a work study staff of six
- Handled escalated student/parent issues
- Advised students and families on sensitive and confidential issues (loss of scholarships, eligibility for aid, affordability issues)
- Supervised the Continuing Student Appeals Committee and the Financial Aid Verification process
- Managed Financial Aid Office on the College of Medicine campus
- Developed and delivered financial aid presentations for on-campus Admissions Open Houses & Accepted Students Days, First Year Student Orientations, and the Medical Student Intersession Program
- Collaborated with Dean of Students, Registrar, and Bursar to implement new policies and procedures aimed at meeting students’ needs
- Assisted with data collection for various projects/departments (IPEDS, Open Houses, Alumni Relations)
- Performed aggregate limit reviews utilizing NSLDS
- Utilized COD to review student status of various federal loan information
- Oversaw the Financial Aid Scholarship Application process for medical students (reviewed applications, collaborated with donors to assist with selecting scholarship recipients, interview selected students, and adjusted student budgets to allow for scholarship allocation)
Student Accounts Rep/Scholarship Coordinator
Bloomfield College
Bloomfield, NJ
01.2006 - 04.2010
- Oversaw scholarship budget every fiscal/academic year that accounted for over $350,000.00 in scholarship disbursements for over 500 students
- Assisted with First Year Experience activities (Orientation, Financial Aid 101, Registration, etc)
- Reconciled scholarship and gift donation accounts that totaled over $1,000,000.00
- Assisted students with financial accounts: took payments, set up payment plans, and referred scholarship programs
- Oversaw functions of work-study students, assisted with training and development
- Developed and delivered financial aid and billing presentations during Bloomfield Now recruitment events
- Responsible for billing over 50 companies of all students that receive tuition reimbursement
- Financial Counselor to over 75 non-traditional students that received third party tuition assistance
- Assisted in office wide assessment and enhancement planning that resulted in new office hours and new billing schedule
Education
Ed.D - Organizational Leadership
Northeastern University
Boston, MAMaster of Science - Higher Education Administration & Leadership
Drexel University
2012
Bachelor of Arts - Public Administration
Bloomfield College
Bloomfield, NJ2009
Certificate - Supervision/Leading Teams
Drexel University
Philadelphia, PA05.2019
Skills
- 18 years of higher education experience
- 14 years of supervisory experience
- 15 years of student advising/counseling
- 5 years of Diversity, Equity and Inclusion
- 10 years of student advising
- Program Development and Implementation
- Enrollment Management
- Project Management
- Curriculum Development
- Planning and coordination
- Effective verbal & written communication skills
- Individual and team training
- Exceptional interpersonal skills
- Strong analytical skills
- Strategic planning and assessment
- Fast Learner
- Conflict resolution
- Relationship building
Technology
Banner, Hyperion, Datatel, Right Now, NOLIJ, DegreeWorks, Prezi, PowerPoint, Blackboard, Adobe Connect, Zoom, SKYPE, Google Hangout, Survey Monkey, Qualtrics, MailChimp, CLSS, CourseLeaf, Google Hangout, Microsoft Teams, Canvas
Affiliations
- Committees
Chair of Satisfactory Academic Progress Appeals Committee (2012-2015), Honors Day Committee (2012-2015),University Conduct Board (2013-2015), Scholarship/Fellowship Review Board (2015-2019), Enrollment Management Engagement and Recognition Committee (2016-2018), Diversity and Inclusion Collaborative Committee (2020-2024), Faculty Review Committee (2022-2023), Humanistic Culture Committee (2020-2024), - Teaching Experience: Drexel University:
Teacher’s Assistant:
- Higher Education Law & Politics (2012-2013)
- Diversity in Higher Education (2012- 2013)
Adjunct Instructor:
- Diversity in Higher Education (2013-2014)
- Career Development in Higher Education (Spring 2013, Summer 2017)
- Foundations of Higher Education (2013-2014)
- Leadership Skills for the Health Professions (2015-2019)
Presentations:
• June 2014- Exploring Needs of Children with Incarcerated Parents: Ways to Engage the Population, NYSACAC Annual Conference, Long Island, NY
• June 2014- The Effectiveness of Mentoring At-Risk Populations- ACCUPLACER National Conference
– College Boards- Indianapolis, IN
Timeline
Director of Student Affairs & Diversity
Temple University, Kornberg School of Dentistry
01.2020 - 08.2024
Director of Academic Affairs
Drexel University
08.2017 - 11.2019
Graduate Programs Administrator/Program Manager
Drexel University
10.2015 - 08.2017
Program Manager/Graduate Advisor
Drexel University
09.2012 - 10.2015
Assistant Director of Financial Aid
Drexel University
04.2010 - 09.2012
Student Accounts Rep/Scholarship Coordinator
Bloomfield College
01.2006 - 04.2010
Ed.D - Organizational Leadership
Northeastern University
Master of Science - Higher Education Administration & Leadership
Drexel University
Bachelor of Arts - Public Administration
Bloomfield College
Certificate - Supervision/Leading Teams
Drexel University
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