Jamel McAllister-Burgess
Philadelphia,PA
Summary
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
39
39
years of professional experience
Work History
Streets Collection Assistant Administrator
City Of Philadelphia Streets Department
Philadelphia , PA
06.2019 - Current
- Ensured compliance with internal policies and procedures pertaining to rubbish /recycle collection management.
- Developed and implemented waste management plans in accordance with environmental regulations.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Developed and implemented operational policies and procedures to ensure efficiency and accuracy of workflows.
- Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
- Tracked progress on projects and provided timely feedback to staff members.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
- Ensured compliance with workplace safety regulations by providing training sessions for all staff members.
- Monitored employee productivity levels on a regular basis to identify areas of improvement.
Waste Collections District Supervisor
City Of Philadelphia Streets Department
Philadelphia, PA
01.2014 - 06.2019
- Monitored daily operations of assigned district locations to ensure compliance with company policies and procedures.
- Investigated customer complaints regarding rubbish/recycling collections or customer service issues within the district.
- Provided guidance and support to employees in resolving personnel issues such as disciplinary actions, employee grievances.
- Maintained a positive working relationship with union members of the Philadelphia Streets department and other departments that may impact business operations within the district.
- Resolved conflicts between employees or customers at any of my location within the district.
Streets Crew Chief II
City Of Philadelphia Streets Department
Philadelphia, PA
06.2012 - 06.2014
- Managed daily operations of team members to ensure efficient and successful completion of tasks.
- Ensured all safety protocols were followed in accordance with departmental regulations.
- Trained new personnel on proper procedures for rubbish/recycle collection operations.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to collection of rubbish/recycle.
Streets Collection Equipment Operator
City Of Philadelphia Streets Department
Philadelphia, PA
06.1999 - 06.2012
- Operated heavy equipment such as trash truck for the removal of household rubbish/recycle
- Maintained daily logs of machine operations and reported any mechanical or safety issues to supervisor.
- Performed preventative maintenance on equipment.
- Conducted pre-operation checklists on all assigned machines prior to use each day.
- Monitored operation of equipment to ensure proper functioning in accordance with safety regulations.
Streets Labor
City Of Philadelphia Streets Department
Philadelphia, PA
06.1994 - 06.2012
- Worked with team members to ensure efficient workflow throughout the day.
- Cleaned work area after job completion ensuring all debris is properly disposed of.
- Lifted objects weighing up to 50 pounds without assistance when necessary.
- Understood and followed oral and written directions.
Customer Service Representative/Teller
CoreStates Bank
Philadelphia, PA
03.1990 - 06.1994
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Received and processed customer transactions, including deposits, withdrawals, loan payments and other banking services.
- Verified customers' identification to ensure compliance with laws and regulations.
- Balanced cash drawers on a daily basis.
Yeoman
United States Naval Service
Philadelphia, PA
06.1985 - 03.1990
- Assisted with the organization of office documents, filing, and data entry.
- Performed administrative duties such as typing reports, preparing agendas, and taking minutes at meetings.
- Answered phone calls and emails from clients and customers in a timely manner.
- Provided support to the Yeoman team by researching information and developing presentations.
- Created purchase orders for supplies needed by the department in accordance with organizational policy.
- Maintained records of all incoming materials and outgoing products related to the department's operations.
- Prepared correspondence including letters, memos, faxes, emails.
- Ordered office supplies as needed to keep operations running smoothly.
Education
High School Diploma -
06-1985
Skills
- Excellent Communication
- Verbal Communication
- Problem-Solving
- Leadership
- Decision-Making
- Organization and Time Management
- Team Management
- Recordkeeping
- Conflict Resolution
Timeline
Streets Collection Assistant Administrator - City Of Philadelphia Streets Department
06.2019 - Current
Waste Collections District Supervisor - City Of Philadelphia Streets Department
01.2014 - 06.2019
Streets Crew Chief II - City Of Philadelphia Streets Department
06.2012 - 06.2014
Streets Collection Equipment Operator - City Of Philadelphia Streets Department
06.1999 - 06.2012
Streets Labor - City Of Philadelphia Streets Department
06.1994 - 06.2012
Customer Service Representative/Teller - CoreStates Bank
03.1990 - 06.1994
Yeoman - United States Naval Service
06.1985 - 03.1990
South Philadelphia High School - High School Diploma,
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