Jamel Owens
San Marcos,Texas
Summary
Seasoned professional with a proven track record at T-Mobile in enhancing customer satisfaction and loyalty, alongside boosting sales through strategic development and implementation. Excelled in roles requiring excellent communication skills and a polite attitude, from management to customer service. Adept in Microsoft Programs, showcasing a blend of hard and soft skills to drive success.
Overview
8
8
years of professional experience
Work History
Manager
T-Mobile
San Marcos, Texas
01.2020 - Current
- Scheduled interviews for potential candidates and conducted reference checks prior to hire.
- Resolved customer complaints and issues promptly, maintaining a positive brand image.
- Monitored staff performance and addressed issues.
- Developed and implemented strategies to increase customer satisfaction and loyalty and sales
Driver
Uber
11.2018 - Current
- Transporting people.
- Provide customer service.
- Adapted to changing routes or schedules as required by the employer.
- Delivered packages to customers in a timely and efficient manner.
Sales Associate
Footaction - Town East Mall
Mesquite, USA
10.2018 - 08.2019
- Check sizes for customers
- Connecting with customers by asking open ended questions to assess their needs
- Ensuring high levels of customer satisfaction by being knowledgeable of all products offered and teaming up with co-workers to provide excellent sales service
Cashier/Cook
Fuddruckers
Rockwall, USA
06.2017 - 04.2018
- Greet Customers/Handout food to customers
- Clean restaurant
- Making Salads/Shakes
Education
Freshman -
Tyler Junior College
Tyler, Texas05.2017
High School -
North Forney High School
05.2016
Some College (No Degree) - Computer Science
Texas State University
San Marcos, TXSkills
- Microsoft Programs
- Communication
- Polite Attitude
- Employee onboarding
- Salesforce management
- Shift scheduling
Extracurricular Activities
Tyler Junior College Basketball Team Played Basketball for high school team
Community Service
- Dallas Food Bank, 2015
- Keep Garland Beautiful, 2014
Affiliations
- Qualified for presidents club twice during my tenureship at T-mobile.
Timeline
Manager
T-Mobile
01.2020 - Current
Driver
Uber
11.2018 - Current
Sales Associate
Footaction - Town East Mall
10.2018 - 08.2019
Cashier/Cook
Fuddruckers
06.2017 - 04.2018
Freshman -
Tyler Junior College
High School -
North Forney High School
Some College (No Degree) - Computer Science
Texas State University