Jamel Pearson

Provide a best in class luxury experience

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Includes a warm welcome, tour of facility, ipad set up, and support throughout shopping and selling experience

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This is measured by established conversion and client satisfaction goals

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Clienteling Responsibilities: Achieve Sales Goals Through Required Outreach: Previous weeks appointments, BOPS, SF Scheduler follow up, Geo Targeted Online Clients

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Build and maintain a personal book of clients through establishing relationships 1-10-30 cadence

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Follow inventory guidelines (product location, tethering items for security), overall visual standards (tags tucked in, straps tucked in, and displays being returned to the proper area after showing to clients.) and daily opening and closing procedures

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Provides excellent service including: answering phones, greeting clients, scheduling appointments and managing drop offs

• Assesses the company's many different projects from the products down to the daily administrative activities to make sure they align with the company's goals
• Leads and supports management in application and implementation of new policies and procedures
• Represents the company in official functions
• Develops new business opportunities by leveraging contacts, pursuing new product development, and improving project efficiency
• Ensures compliance with all relevant laws, policies, and regulations
• Articulates the company's mission in a clear and concise way that can speak to customers and employees at all levels
• Collaborates with senior management to devise effective short and long term plans
• Creates actionable goals that make it possible to turn that mission into tangible results
• Employee Training
• Visual Merchandising Layouts
• Maintains relationships with Vendors.

• Consistently meet and exceed monthly quotas as well as daily activity expectations
• Successfully manages a sales pipeline from start to finish
• Make a high volume of sales calls on a daily basis
• Build and maintain strong rapport over the phone with potential clients to uncover prospect needs and give a strong, crisp and on-point presentation over the phone
• Be persistent - consistently follow up with potential clients to negotiate contracts and close agreements to maximize profits
• Ability to organize work day and be proactive with time management
• Track notes on all interactions and keep opportunities in your pipeline up to date in Salesforce
• Collaborate with other team members including those in other departments.

• Develop a strong pipeline for new revenue growth
• Identify and solicit new revenue growth opportunities
• Develop and maintain relationships with existing accounts and banking centers/key bank partners
• Attain monthly sales goals and all performance metrics
• Successfully schedule and manage appointments with client
• Self-source outside referrals and leads
• Leverage the consultative sales process to effectively provide solutions to small business prospects and clients
• Maintain accurate records in Salesforce by documenting all customer contacts in detail and adhering to SLAs.

• Notable Achievements: Completed inventory management tasks including organization of products and regularly scheduled counts
• Accurately recorded store inventory
• Executed device / cycle counts and physical count reconciliations and inventory returns
• Maintained the appearance of the sales floor and back office
• Successfully merchandised and stocked products, collateral, and required postings
• Communicated key priorities, merchandizing standards, and store appearance observations to store leadership team
• Rendered redefined assistance to the store lead team with back office tasks which helped ensure the store was compliant and operating efficiently.

• Notable Achievements: Developed and presented professional proposals specific to customer needs which aligned with customer's goals, critical success factors, and strategic vision, ultimately moving the customer toward purchase
• Compiled sales proposal documents and ensured proper documentation was completed
• Participated in all mandatory and voluntary training programs to enhance knowledge, skills and abilities and maximized performances
• Carried out action to drive personal skill development
• Supported the assigned sales team/market in meeting and exceeded its assigned sales quota.

• Document all initial and on-going customer contacts in the appropriate databases
• Provide accurate and detailed sales forecast of identified and proposed opportunities ensuring sales quota attainment
• Respond to inbound online chat requests from prospects and attempt to close opportunities online or over the phone.Cloud Base Product Training & Certifications
• Prepare and present professional proposals specific to customer needs which align to customer's goals, critical success factors, and strategic vision, ultimately moving the customer toward purchase
• Compile sales proposal documents and ensure proper documentation is completed
• Participate in all mandatory and voluntary training programs to enhance knowledge, skills and abilities and maximize performance
• Take action to drive personal skill development
• Support the assigned sales team/market in meeting and exceeding its assigned sales quota
• Create, track and manage the ICB (Individual Case Basis) activity for all sales efforts
• Supplement inbound opportunities with telemarketing and email campaigns as needed
• Feb 2016 Over Quota Performance- 110%
• April 2016 Over Quota Performance - 139%.

• Notable Achievements: Demonstrated leadership skills by facilitating new associate training
• Warmly ushered and established a connection with each customer; actively listened to determine his/her needs, and presented options to meet those needs
• Utilized product knowledge and selling skills to build repeat business and created a lasting positive impression
• Generated new customer accounts
• Maintained selling floor, stocked areas, and fitted rooms where applicable which helped present a clean, neat, and an easy to shop environment
• Followed all Loss Prevention and safety procedures.

• Notable Achievements: Managed the installation of cable, internet, and telephone services in Business and Residential buildings
• Delivered outstanding customer service skills in both written and verbal communication to potential and existing customers
• Analyzed data to troubleshoot and resolve problems with existing accounts
• Established strong relationships which helped secure business-to-business contracts to build company name
• Demonstrated leadership skills by facilitating new associate training.

• Notable Achievements: Utilized critical thinking skills to determine and address customer needs and concerns
• Processed customer credit applications and other car purchase transactions
• Performed car appraisals on customers' current vehicles
• Supported E-Sales office for on-line customers
• Maintained strong knowledge base of all new vehicle makes and models
• Followed up on sales leads from a variety of sources (phone, walk-ins, referrals, etc.)
• Worked with Car Sales Managers to ensure individual and department sales goals are met.

• Notable Achievements: At CarMax, Sales Consultants work with customers through each and every step of the sales process
• Utilized critical thinking skills to determine and address customer needs and concerns
• Processed customer credit applications and other car purchase transactions
• Performed car appraisals on customers' current vehicles
• Supported E-Sales office for on-line customers
• Maintained strong knowledge base of all new vehicle makes and models
• Followed up on sales leads from a variety of sources (phone, walk-ins, referrals, etc.)
• Collaborated with Car Sales Managers which helped ensure that individual and department sales goals were met.

• Notable Achievements: Demonstrated leadership skills by facilitating new associate training
• Greeted and made a connection with each customer; actively listened to determine his/her needs, and presented options to meet those needs
• Utilized product knowledge and sold skills to build repeat business and created a lasting positive impression
• Maintained selling floor, stock areas, and fitting rooms where applicable to present a clean, neat, and easy to shop environment
• Followed all Loss Prevention and safety procedures.