Jamel Phillips

Highly motivated individual with over 10 years of supervisory experience leading a teams of more than 100 employees within 5 departments. Extensive warehousing operations and Logistics knowledge. Effective leadership includes achieving company and individual goals while fostering long term relationships. Solid background in logistics, leadership, and process improvement, extensive experience in logistics management and software, overseeing distribution, inventory control, a record of accomplishment of achieving cost saving.

• Process load plan daily and verify accuracy of orders in the WMS.
• Ensure customer service team provide prompt communication with carriers and stores concerning all trailer pools, load statuses, and any other inquiries.
• Monitor, investigate, and coordinate with support teams to resolve EDI errors.
• Extensive contact with the customer and carriers communicating verbally and in writing with a professional and positive attitude.
• Interviewing, hiring selection, and training associates; planning, delegating, and directing workload.
• Engaged and recognition of employee performance; Employee Relation (issuing corrective action, addressing complaints, conflict resolution and problem solving)
• Conduct annual performance reviews for 80+ employees.
• Maintained a clean, professional, and safe working environment by implementation, managing and driving the company safety goals.
• Promote constant and measurable improvement; teach and facilitate a culture of continuous improvement.
• Manage and lead a team of hourly associates in a fast-paced warehouse team environment.
• Ensure acceptable levels of performance in assigned business unit by meeting or exceeding productivity standards, shipping accuracy, inventory accuracy and cost control management!
• Provide exceptional customer service by meeting key performance indicators (order fill rate accuracy, unannounced inspections, inventory accuracy, etc.) for assigned area of responsibility.
• Achieve performance goals through KPI monitoring, promote LEAN principles, and process improvement.
• Coach, train, and mentor associates allowing them the opportunity to grow and develop.
• Perform cycle counts, bay audits and physical inventories as needed.
• Assign tasks to warehouse personnel including inbound unloading/put away, outbound pulling/staging and loading, sanitation, product moves, etc.
• Completion of all reports and records in a timely and accurate fashion.
• Ensure that daily equipment inspections are completed and performed properly.
• Monitor product disposition to ensure space management, transactions, and complete warehousing functions are used, facilitating the put away of incoming inbound freight.
• Operate production machines safely, properly, and efficiently to meet a predetermined product quality and output rate.
• Maintain awareness of product quality and adjust processes within specifications to attain high product quality.
• Identify any inefficiencies, discrepancies, operational and quality problems, and assume responsibility to drive corrective actions.
• Determine proper storage methods, identification, and stock location based on turnover or returns, environmental factors, and physical capabilities of facilities.
• Analyze and manage the daily labor needs and identify areas of efficiency within staffing and/or work volume. Redirect resources as necessary around the building to meet the needs of the customer.
• Develop, recommend, and implement alternative work around strategies when issues arise impacting one or more areas of operations or shipping.
• Successfully led a team to exceed AIB, production goals, and Safety regulations while maintaining excellent customer satisfaction scores.
• Process inbounds from the port.
• Negotiate/Schedule with trucking companies for the best rate.
• Manage inventory levels, ensure timely replenishment, and minimize storage costs.
• Collaborate with suppliers, manufacturers, and distributors to ensure smooth and efficient flow of goods.
• Monitor and analyze transportation and storage costs, identifying cost-saving opportunities, and managing budgets.
• Analyze data, identify inefficiencies, and develop solutions to improve logistics process.
• Overseeing daily operations, managing staff, ensuring compliance with shipping regulations, and providing exceptional customer service. Also responsible for analyzing data, identifying trends, and developing strategies to improve departmental performance efficiency.
• Successfully led the team to exceed KPI goals while maintaining excellent customer satisfaction, employee engagement, and raising department morale. Energetic and thrive in fast-paced work environment creating engagement and encouraging a formidable team dynamic.