Jamel Scott
Santa Rosa,CA
Summary
Dynamic professional with a proven track record in customer service and complaint handling, honed at Scandinavian Design. Excelled in critical thinking and computer proficiency, enhancing customer loyalty and operational efficiency. Skilled in navigating high-stress situations, demonstrating exceptional active listening and problem-solving abilities. Achieved significant improvements in customer satisfaction and repeat business.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Scandinavian Design
03.2024 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Delivery Driver
Shipt
02.2022 - 02.2024
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
Cashier
Home Depot
01.2020 - 01.2022
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
High School Diploma -
Balboia High School
San Francisco, CA01-2000
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Call center experience
- Computer proficiency
Timeline
Customer Service Representative
Scandinavian Design
03.2024 - Current
Delivery Driver
Shipt
02.2022 - 02.2024
Cashier
Home Depot
01.2020 - 01.2022
High School Diploma -
Balboia High School
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