Jamel Tejeda
The Bronx
Summary
Dynamic professional with a proven track record in customer service and safety, honed across roles at Republic Airways and in the hospitality sector. Excelled in emergency procedures and aviation knowledge, ensuring passenger comfort and compliance with aviation regulations. Skilled in Microsoft Office, demonstrating exceptional organizational abilities and a commitment to excellence.
Professional with experience in customer service and safety protocols, prepared for this role. Strong focus on teamwork and adaptability, ensuring smooth operations and exceptional passenger experiences. Skilled in conflict resolution, emergency response, and communication, with calm and approachable demeanor that fosters trust and cooperation among colleagues and passengers.
Overview
7
7
years of professional experience
1
1
Certification
Work History
FLIGHT ATTENDANT
Republic Airways
02.2024 - Current
- Provide information, guidance, and assistance for safety and comfort to passengers on board aircraft
- Attend the 'brief' and act on it
- Conduct safety check before flight
- Greet customers, check their tickets and accompany them to their seats
- Prepare and serve drinks and food to passengers
- Present emergency equipment and give instructions
- Monitor and secure the cabin regularly
- Comply with all aviation rules and regulations for safety and protection
- Assist passengers and cabin crew during emergency situations
- Provide special help to passengers with special needs (children, disabled persons, elders etc)
- Submit analytic reports concerning flight incidents
- Demonstrated flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude.
- Maintained a safe cabin environment by conducting pre-flight safety checks and adhering to FAA regulations.
- Handled medical emergencies calmly and competently following established protocols while liaising with the cockpit crew as needed.
- Enhanced passenger satisfaction by providing exceptional in-flight service and addressing individual needs.
- Promoted brand reputation by exhibiting professionalism, friendliness, and attentiveness in every interaction with customers.
- Contributed to company success by consistently achieving high performance ratings for customer service, teamwork, and punctuality.
Seasonal Fragrance sales associated
Macys Inc.
10.2024 - 12.2024
- Socked and replenished merchandise according to store merchandising layouts
- Cleaned and organized the store, including the checkout desk and displays
- Welcome customers into the store and help them locate items
- Resolved all customer complaints in a professional manner while prioritizing customer satisfaction
- Self-motivated, with a strong sense of personal responsibility.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked effectively in fast-paced environments.
Host
Boca Restaurant
08.2023 - 01.2024
- Welcome customers into the Restaurant and help them
- Educated customers about what we serve to excitement about the Restaurant offer, mission and values
- Answered customer questions about hours, seating, and menu information.
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
FLIGHT ATTENDANT
CommutAir
06.2022 - 09.2022
- Provide information, guidance, and assistance for safety and comfort to passengers on board aircraft
- Attend the 'brief' and act on it
- Conduct safety check before flight
- Greet customers, check their tickets and accompany them to their seats
- Prepare and serve drinks and food to passengers
- Present emergency equipment and give instructions
- Monitor and secure the cabin regularly
- Comply with all aviation rules and regulations for safety and protection
- Assist passengers and cabin crew during emergency situations
- Provide special help to passengers with special needs (children, disabled persons, elders etc)
- Submit analytic reports concerning flight incidents
Server and Hostess
Bestia Kitchen
10.2018 - 04.2022
- Welcoming and sitting diners comfortably in the dining section
- Taking customers' food and drink orders
- Collaborating with the kitchen and bar staff for prompt and correct delivery of orders
- Memorizing the menu and recommend appetizers, meals and drinks from restaurant wine stock
- Delivering a memorable dining experience by resolving all customer issues promptly
- Assisting with the tidying of tables, clearing leftovers and keeping the dining area neat and pleasant
- Setting tables and rearranging the dining area to accommodate larger groups and prepare the restaurant for special events
- Ensuring cooking utensils and kitchen area are cleaned after closing to comply with state regulations
Education
H.S Diploma -
Penn Foster High School
Bachelor of Journalism - communications
Ana G. Mendez University
Skills
- Proficient in Microsoft Office
- Aviation knowledge
- Emergency Procedures
- CPR
- Embraer 145, 175, and 170 knowledge
- Evacuation
- Customer service
- Strong work ethic
- Attention to detail
- First aid
- Team collaboration
- Reliability and punctuality
- Hospitality service expertise
- Food and beverage service
- Public speaking
- Emergency procedures
- Leadership qualities
- Cultural awareness
- Passenger assistance
- Interpersonal communications
- Administrative tasks
- Emergency situations management
- Problem-solving
- Emergency response coordination
- Flight safety
- FAA regulations
- Passenger safety management
- Multilingual skills
- Conflict resolution
- Conflict mediation
- Issue resolution
- Aviation regulations
- Preflight briefings
Accomplishments
- Attended various trainings and workshops and was rewarded with a job promotion as a result.
- Provided exceptional service to travelers and ensured that issues were resolved quickly, resulting in an above-average performance rating.
- Took on additional crew responsibilities when other flight attendants were overwhelmed, which provided valuable on-the-job training in different roles.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Recognized as Employee of the Month for handling intense situations with poise and compassion.
Languages
English
Full Professional
Spanish
Native/ Bilingual
Certification
- FA Certificación
- HS diploma in Healthcare
Timeline
Seasonal Fragrance sales associated
Macys Inc.
10.2024 - 12.2024
FLIGHT ATTENDANT
Republic Airways
02.2024 - Current
Host
Boca Restaurant
08.2023 - 01.2024
FLIGHT ATTENDANT
CommutAir
06.2022 - 09.2022
Server and Hostess
Bestia Kitchen
10.2018 - 04.2022
Bachelor of Journalism - communications
Ana G. Mendez University
H.S Diploma -
Penn Foster High School
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