Jamel Wesley
Mableton,GA
Summary
Results-driven professional with 6 years of customer service experience at Publix, 2 years of technical expertise at MBS Equipment Company, and IT support skills gained from Google. Possessing strong communication abilities and a fast learner, actively seeking a position to leverage skills for exceptional service and contribute to organizational success. Confident Computer Technician with expertise in help desk environments, successfully assisting employees and customers with various technical issues. Versatile IT Technician ready to fix faulty hardware, install new assets, and support continuous business operations. Highly adaptable to rapidly changing work situations and employee realities, consistently providing beneficial contributions to all technical operations and technological procedures.
Confident Computer Technician with expertise in help desk environments, assisting both employees and customers with technical issues.
Versatile IT Technician ready to fix faulty hardware, install new assets and support continuous business operations. Adapts to rapidly changing work situations and employee realities. Consistently beneficial to all technical operations and technological procedures. Detail-oriented Security Specialist adept at managing facility and personnel security. Knowledgeable about premises monitoring, CCTV, screening techniques and defensive tactics, demonstrated over 4 years of Security Professional experience.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Security Advisor
Allied Universal Security Services, Systems and Solutions
10.2023 - Current
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Screened incoming employees, personal belongings, and shipments for security concerns.
- Performed guard duties by making judgment decisions within proper policy and procedures.
- Oversaw credentialing activities for all employees, contractors and consultants.
- Recommend improvements in security systems and procedures.
- Performed risk analyses to identify appropriate security countermeasures.
- Conducted security audits to identify vulnerabilities.
- Delivered services to customer locations within specific timeframes.
- Watched over 1500 people daily from escorts to emergencies
IT Technician/IT Systems Administrator
Google
03.2023 - 07.2024
- Diagnosed and troubleshot hardware, software and network issues.
- Performed network security design and integration duties.
- Maintained flexible schedule and responded to after-hours and weekend emergencies.
- Evaluated software products to determine compatibility with existing systems.
IT Support Intern
Google
03.2023 - 10.2023
- Supported end-users by diagnosing and resolving technical issues, including hardware and software troubleshooting
- Collaborated with IT professionals on projects, contributing to the successful deployment of new systems and software upgrades
- Provided clear and concise instructions to users, enhancing their technical proficiency
Technical Support Specialist
MBS Equipment Company
11.2021 - 06.2023
- Implemented innovative troubleshooting techniques and resolved complex hardware and software issues, resulting in a 25% increase in client satisfaction and retention rates
- Collaborated with cross-functional teams to streamline processes, resulting in a 20% increase in issue resolution efficiency
- Orchestrated comprehensive onboarding training program for new hires, covering equipment operation and maintenance protocols, resulting in a 40% decrease in equipment-related incidents within the first quarter
Customer Service Representative
Publix
07.2017 - 10.2020
- Assisted customers with inquiries, purchases, returns, and resolving concerns, consistently maintaining a high level of customer satisfaction
- Led the team in executing promotional campaigns, contributing to a 15% increase in sales during peak periods
- Acted as a mentor to new hires, helping them acclimate to the company's service standards
Skills
- Effective Written Communication
- Proficient in diagnosing and resolving hardware and software issues
- Adaptable Learner
- Customer-focused approach
- Skilled Team Collaborator
- Effective Teamwork
- System performance optimization
- Debugging
- Security patching
- Application installations
- User Training Implementation
- Help desk operations
Certification
- Technical Support Fundamentals, Google, 2023, https://coursera.org/verify/ZH5EBNPT8PVP
- The Bits and Bytes of Computer Networking, Coursera, 2023, https://coursera.org/verify/MH5DTFTVGKRW
- Crown demonstrated performance Crown C-5, 2022
Timeline
Security Advisor
Allied Universal Security Services, Systems and Solutions
10.2023 - Current
IT Technician/IT Systems Administrator
Google
03.2023 - 07.2024
IT Support Intern
Google
03.2023 - 10.2023
Technical Support Specialist
MBS Equipment Company
11.2021 - 06.2023
Customer Service Representative
Publix
07.2017 - 10.2020
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