Summary
Overview
Work History
Education
Skills
Timeline
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Jamela Carter

Memphis,TN

Summary

Well-qualified, detailed- oriented Property Manager with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.

Overview

9
9
years of professional experience

Work History

Property Manager

Foundation Communities
07.2021 - 12.2023
  • Conducted regular site visits to evaluate property conditions, identifying areas requiring improvements or repairs before escalating into larger issues.
  • Oversaw capital improvement projects, coordinating with contractors to ensure timely completion within budget constraints.
  • Coached on-site property management teams to improve leasing skills, leading to higher conversion ratios from prospect inquiries to signed leases.
  • Increased tenant satisfaction by addressing concerns promptly and maintaining open lines of communication through regular meetings and newsletters.

Community Property Manager

Winterwood INC.
02.2019 - 07.2021
  • Organized regular community events to build connections among residents and enhance their living experience.
  • Coordinated move-ins/move-outs efficiently for minimal vacancy periods – maximizing rental income potential.
  • Reduced delinquencies by implementing effective rent-collection strategies and working closely with tenants experiencing financial difficulties.
  • Improved tenant satisfaction by addressing concerns promptly and implementing community-wide improvements.
  • Generated revenue growth by marketing available properties effectively and securing new tenants quickly.
  • Maintained an up-to-date knowledge of industry trends – applying innovative practices in property management where applicable.
  • Supervised maintenance staff to ensure timely completion of work orders, maintaining a high level of resident satisfaction.
  • Provided top-notch customer service to residents, resolving disputes fairly and maintaining a harmonious living environment.

Customer Service Professional

LinCo LLC
07.2014 - 12.2018
  • Enhanced customer satisfaction by addressing and resolving complaints promptly and professionally.
  • Streamlined call center operations for improved efficiency and reduced wait times.
  • Maintained high-quality service standards by adhering to company policies and procedures.
  • Increased customer loyalty with personalized support and assistance in selecting suitable products or services.
  • Conducted thorough research to provide accurate information, enhancing the overall customer experience.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.

Education

Bachelor of Arts - Child Development

University of Memphis
Memphis, TN
08.2014

Skills

  • Property Management
  • Payment Collection
  • Property Inspections
  • Customer service-focused
  • Administrative Support
  • Adaptable
  • Customer Relations
  • Clear Communication
  • Microsoft Office

Timeline

Property Manager

Foundation Communities
07.2021 - 12.2023

Community Property Manager

Winterwood INC.
02.2019 - 07.2021

Customer Service Professional

LinCo LLC
07.2014 - 12.2018

Bachelor of Arts - Child Development

University of Memphis

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Jamela Carter